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“Pathetic service and worst experience” 1 of 5 stars
Review of Hotel Grand Palace

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Hotel Grand Palace
Ranked #29 of 75 Hotels in Kodaikanal
hyderabad
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pathetic service and worst experience”
1 of 5 stars Reviewed November 17, 2011

Expensive tariffs for the kind of service provided.
- Highly irresponsible staff.
- The reception is never available. No response from the room service anytime
- No basic services like newspaper,
- No hot water in washrooms. Were informed that the water heater system is under maintenance but later got to know that the guests r few and so they did not turn it on.
- Boring water provided for drinking,
- A la carte menu has 2 or 3 options all time.
- No itemized bill during checkout.

Overall the hotel looks clean and good with pathetic / worst service.

Room Tip: I would never prefer or suggest this hotel even in the worst case scenario.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank we_thecouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

123 reviews from our community

Traveler rating
    64
    30
    18
    8
    3
See reviews for
53
37
3
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Chennai, Tamil Nadu, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 6, 2011

Me and My wife planned a trip to kodai for 3 night 4 day and we stayed @ Grand Palace. We did the booking through a local travel agent in kodaikanal, The rooms were very good, nice clean place, the room service was also good, being a budget hotel the service provided by them was outstanding, They only have veg food and that was also a plus point for this hotel, the Travel Desk guy (karthik i think ) made all the arrangement for the sightseeing for 3 days, I will recommend this hotel and when ever i travel to kodai i will prefer this hotel only

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank NayanJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 30, 2011

I have been to Grand place last year when I visited kodaikanal with my friends. Usually prices in kodai are bit higher than other places like ooty, munnar. This hotel is located at good area and place is good. Rooms are neat and clean. Service is also good. Overall nice place to live.

  • Stayed May 2010, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Dhaval7884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 10, 2010

We were 2 couples and spent 3 nights at GrandPalace. We did the booking thorugh makemytrip.com for two suites (they call it honeymmon suite).Although the hotel reviews we went through says that the hotel was just average, we were forced to book this since we did a late booking and not much alternate options were available at that time. But two days before our stay one exceutive from makemytrip had called me to inform that the suite rooms were not available and we had to settle for one suite and one royal room.

The hotel is located near to the lake(less than a km), but the road leading to the hotel is not so decent, with some wine shops and all near by. Also the place was not that neat. The hotel and rooms are just ok, but defenitrly not worth the money we paid. The staff and travel desk were ok. The restaurant was just average.
The main issue we had was with the hot water supply. Rooms other than suite does not have geysers, so have to depend on the common hot water supply. During our second day,we didn't have the hot water supply in royal room. We have to folow up with the staff for almost 3-4 hours, but nothing happened even after that(every time we comlained they ensure that this will be done in another 10-15 miniutes). The time we stayed was peak winter and this really spoiled our day's programme.

There are no good views from any of the rooms since they are either facing the adjacent buildings or the street. Although the hotel is near by to the lake, we don't feel that safe to walk in the nights since the street was not that good.
Also, we didn't get proper refund for changing the rooms. Makemytrip claimed that hotel guys were not ready to pay where as the hotel never responded to the queries.

Overall the experience was not that good and we feel one should stay here only if there is no other options available.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank SKR_TVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Level Contributor
2 reviews
3 of 5 stars Reviewed August 31, 2010

I was at Grand palace Kodaikanal on 31-July-2010 and 01-Aug-2010. This is a nice budget place to stay. It’s near the lake and the travel desk of this hotel is really nice. They had arranged two days sightseeing and it was worth it!!! I liked the travel desk here. They had been very helpful , friendly and polite.The rooms are okie. The staff is really nice and friendly. I had a nice time here…

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Amrita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune
1 review
3 of 5 stars Reviewed August 2, 2010

A cozy well appointed wall to wall carpet rooms with a charming atmosphere to feel good throughout your stay which u'll find in an economic prices

  • Stayed February 2010, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Tushard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 13, 2010

After elephant valley , We went to kodaikanal, just wanted some rest, and we found this hotel near to the lake,
The rooms were good , and view out side from windows was great even on the third floor, it was like we are just out side of a garden, services were good, and the food was ok, we speant our 31st dec night there and there was not celebration from the hotel even the food was not good, so I would say its an average experience with some value for money.

  • Stayed January 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank chandan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Palace

Property: Hotel Grand Palace
Address: Hotel Grand Palace Convent Road, Kodaikanal 624101, India
Location: India > Tamil Nadu > Kodaikanal
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
Ranked #29 of 75 Hotels in Kodaikanal
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Grand Palace 3*
Number of rooms: 42
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