It was such a horrible experience! We (two families) booked the hotel room in one month advance. We reached around 11 PM (due to some direction loss on the way), but there were only a few useless and arrogant ward boys to receive us at the reception counter. More important, we were put in a much cheaper low quality hotel opposit to this hotel (due to apparant 'over-booking' problem). The justification given to us was that the opposit hotel was also their hotel only (utter nonsense....that hotel is called "Raaja Purnima Residency" and is a much uglier and cheaper hotel). We had no option since we were late in the night and had paid the advance money as well. There was no food arrangement for us either. We had to shever the entire night with utter cold (it was November) with no food. Moreover, the hotel manager had no sympathy to even take our call in the night. After a lot of struggle and fight, we were given the towels and soap in the room by the helper boy. However, the manager collected the money for his hotel (which is much more expensive) and that too by applying force through his rowdy gang! Of course our trip was completely spoiled with this ugly experience. It is a total shame for such hotels to exist in our country (we don't know how and why it ever got a star rating). It is highly recommended not to even think about this hotel.