Travelling with two other girls. Wanted to stay somewhere a bit quieter than Delhi or Agra for our first couple of nights in India. Bharatpur and its bird sanctuary sounded like a peaceful start! Agra would only be an hours drive away so we could visit The Taj in a day, and return to what we thought would be the peacefulness of The Swaraj Resort. The photos of Swaraj looked so wonderful and the reviews written most recently painted a reasonably good picture. However, upon arriving there at 8pm, we found that it is located off the very busy highway which links Agra and Jaipur.
My friend booked and pair for our room for 2 nights whilst still in the UK as after a long journey, we just wanted to know we would have somewhere to stay. We arrived to a Dirty, mosquito ridden, dingy reception with many men loitering and staring. Without even a hello and welcome, they demanded 5000 rupees as soon as we got there, despite us showing an email of confirmation of payment. They demanded our passports and then walked away with them. I have a feeling this was so that we would have to pay to get them back but our driver managed to persuade them to return them to us. We spent over an hour attempting to prove that we had already paid through various phone calls and attempts to connect to their very slow internet which apparently we could only access once they took us to a bedroom. We were followed by 3 men into the bedroom which was very frightening. The internet failed there so they then allowed us to access our emails in their dirty office, looking over our shoulder all the time. We actually saw an open email webpage showing another massive complaint to them from a previous guest who attempted to stay there a few days before! There was a sign in reception to a bar in the basement but looking down, it was flooded with stagnant water and rubbish floating around on top of it. The pool, which looked so inviting in the photos, was empty. The toilet smelt heavily of urine and faeces and the whole place just looked very, very tired and grubby. It could have been such a comfortable place but is is obviously run by con artists and fraudsters. We left having had 6000 rupees taken out of my friends account, and no where to stay; as there was a large wedding in town, all of the other guest houses were fully booked. Our driver had to drive us all the way to Agra after a 12 hour flight and a 7 hour car journey. we reached Agra at midnight and we had to shell out another 6000 rupees for a room there. A HORRID and stomach churning first night in India. How these people have been rated number 1 in Bharatpur is anyone's guess; they have the audacity to display their certificate at reception. What a joke! This needs to be investigated. We have tried our best.
- Official Description (provided by the hotel):
- Bharatpur's largest resort hotel, Swaraj Resorts is located on over 17 acres of land. The hotel has lush green gardens, a swimming pool, WiFi and excellent facilities for both Indian and foreign tourists. The hotel is located right outside the bird sanctuary and arrangements can be made for bird sanctuary tours. Due to close proximity to the Bird Sanctuary, various bird species can be seen around the property. The hotel is also Bharatpur's FIRST 'green' hotel, with solar panels installed for water heating and an inhouse garbage recycling system. The hotel also has the only Fusion continental menu in town!! So be it Nachos and cheese, Thin crust pizza, or fried chicken and gravy, we got you covered!Come, relax, have a drink and enjoy nature the way it was supposed to be. ... more less
- Reservation Options:
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