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“FRAUDULENT” 1 of 5 bubbles
Review of Swaraj Resorts

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Swaraj Resorts
Ranked #10 of 14 Hotels in Bharatpur
Little Compton, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“FRAUDULENT”
1 of 5 bubbles Reviewed February 21, 2014

Travelling with two other girls. Wanted to stay somewhere a bit quieter than Delhi or Agra for our first couple of nights in India. Bharatpur and its bird sanctuary sounded like a peaceful start! Agra would only be an hours drive away so we could visit The Taj in a day, and return to what we thought would be the peacefulness of The Swaraj Resort. The photos of Swaraj looked so wonderful and the reviews written most recently painted a reasonably good picture. However, upon arriving there at 8pm, we found that it is located off the very busy highway which links Agra and Jaipur.

My friend booked and pair for our room for 2 nights whilst still in the UK as after a long journey, we just wanted to know we would have somewhere to stay. We arrived to a Dirty, mosquito ridden, dingy reception with many men loitering and staring. Without even a hello and welcome, they demanded 5000 rupees as soon as we got there, despite us showing an email of confirmation of payment. They demanded our passports and then walked away with them. I have a feeling this was so that we would have to pay to get them back but our driver managed to persuade them to return them to us. We spent over an hour attempting to prove that we had already paid through various phone calls and attempts to connect to their very slow internet which apparently we could only access once they took us to a bedroom. We were followed by 3 men into the bedroom which was very frightening. The internet failed there so they then allowed us to access our emails in their dirty office, looking over our shoulder all the time. We actually saw an open email webpage showing another massive complaint to them from a previous guest who attempted to stay there a few days before! There was a sign in reception to a bar in the basement but looking down, it was flooded with stagnant water and rubbish floating around on top of it. The pool, which looked so inviting in the photos, was empty. The toilet smelt heavily of urine and faeces and the whole place just looked very, very tired and grubby. It could have been such a comfortable place but is is obviously run by con artists and fraudsters. We left having had 6000 rupees taken out of my friends account, and no where to stay; as there was a large wedding in town, all of the other guest houses were fully booked. Our driver had to drive us all the way to Agra after a 12 hour flight and a 7 hour car journey. we reached Agra at midnight and we had to shell out another 6000 rupees for a room there. A HORRID and stomach churning first night in India. How these people have been rated number 1 in Bharatpur is anyone's guess; they have the audacity to display their certificate at reception. What a joke! This needs to be investigated. We have tried our best.

Stayed February 2014, traveled with friends
Helpful?
16 Thank AliceBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Cairns, Australia
Level Contributor
84 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed February 11, 2014

We did not have high expectations of this hotel especially with the low tariff. But we were very pleasantly surprised after leaving reception, which was dark and unwelcoming, and moving onto the rooms which are located at some distance from this building - past a very uninviting swimming pool. The room was large and the bed was comfortable. The wifi worked (all the time!!) and the shower was hot. We arrived late so organised room service which was surprisingly good. Breakfast was also fine however the breakfast room was shabby and cleaning was not of a high standard. Maybe you could choose to eat breakfast in your room! The staff kindly allowed us a late checkout and to leave our bags in the room and to have a quick shower following our visit to the birds.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Suebru_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands, UK
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed February 5, 2014 via mobile

On the one hand, this place was not very good at all. Our room had sparks coming out of the plug. The man who came to fix it assured us it was fine before very nearly electrocuting himself and then not doing anything about it until we reminded them much later. The hygiene standards were not great and the plates were slightly grimy. On the other hand the staff tried hard to help us despite their limited English and were always polite. One of the reception staff gave me a lift on his motorbike to a local cash machine that saved me a long walk. It is also located within easy walking distance of the bird sanctuary, which is a wonderful place. I wanted to like this place more because the staff were nice but the worries about standards mean I could not recommend it without a warning to not expect too much.

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank Sumbalumba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 22, 2014

We stayed here for a couple of nights and there was no major hiccup during the stay. We had booked a standardvroom but the management genorously offered us a deluxe room as the occupancy was low.
The room was big and clean except for the toilet which can be improved. We were provided with room heater which helped to fight the rain chill
The service was quick and the staff was very friendly. The food though was below average and limited menu.
Forgot my pan card at the reception but the manager chased my safari for more than good 500m before it caught my attention. A Big thank you to the gentleman.
Willndefinately come back.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WanderTales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed January 19, 2014

We stayed here two nights in January. Here are some observations so you can make a decision. We stayed in a premiere room on the ground floor.

Premier rooms were large.
TV did not work the first day-no shows came through
Internet did not work first day and staff just kept giving me the password, which did not solve the problem. Second day I found someone who got it fixed.
Wifi is a fine speed when working
Heater small and works ok, though it did get chilly
They claim to have hot water, but we couldn't get it working
Bathroom has western toilet, but shower is not separated with a curtain, so the whole bathroom gets wet.
Locks are very basic-padlock for the outside and a deadbolt if inside.
Sofa, chairs and bed are OK comfort wise
Room was clean
Staff friendly, but limited English
Restaurant very hit or miss. Dinner night one was good and came in about 30 mins. Dinner night two we ordered at seven when it opened but they said nothing would be ready until after eight. They also have limited options, even though they boast a full menu. They also claim a variety of alcohol, but only had Kingfisher beer. Coffee was horrendous-cup of hot milk and packets of poor instant coffee-and hot chocolate barely acceptable.
A few minutes drive from sanctuary, though not walking distance.
Not swimming season, but the pool looked nice
Bring your own bottled water or you have to buy it
Lots of grass and evidence that in the spring there would be lots of flowers.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Carrie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerardmer, France
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 17, 2014

the hotel is very near to the sanctuary. Easy to find for driver. We had a long drive from delhi yes, and had no food so very tired. the hotel opened the cafe for us at 12 oclock. very generous. Our room had a big balcony with good view, and also a small fridge for our drinks. good service

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IvanNovi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 13, 2014

My family and I stayed here on our way to agra in the deluxe room. There were four of us in a room, and the room was big enough to accommodate two extra beds. It was freezing out - but they gave us two heaters, and extra blankets. We had some problems with hot water - but we let the hot water tap run for a bit (10-15 mins), and it worked fine after that. Food was brilliant.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tony I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swaraj Resorts

Property: Swaraj Resorts
Address: opposite Keoladeo Bird Sanctuary, Bharatpur 321001, India
Location: India > Rajasthan > Bharatpur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Bharatpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swaraj Resorts 3*
Number of rooms: 12
Official Description (provided by the hotel):
Bharatpur's largest resort hotel, Swaraj Resorts is located on over 17 acres of land. The hotel has lush green gardens, a swimming pool, WiFi and excellent facilities for both Indian and foreign tourists. The hotel is located right outside the bird sanctuary and arrangements can be made for bird sanctuary tours. Due to close proximity to the Bird Sanctuary, various bird species can be seen around the property. The hotel is also Bharatpur's FIRST 'green' hotel, with solar panels installed for water heating and an inhouse garbage recycling system. The hotel also has the only Fusion continental menu in town!! So be it Nachos and cheese, Thin crust pizza, or fried chicken and gravy, we got you covered!Come, relax, have a drink and enjoy nature the way it was supposed to be. ... more   less 
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