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“Very poor service”
Review of Hotel la Cascade

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Hotel la Cascade
Ranked #90 of 97 Hotels in Amritsar
Gurugram (Gurgaon), India
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very poor service”
Reviewed March 16, 2012

Untrained staff. Stayed for 2 nights. Since I have taken my mom and aunt for Golden Temple visit had taken 2 rooms. Made my booking 15 days back but still they were unsure about which room to assign. Both room were of different look. At last the manager adjusted and gave me 2 rooms together. The rooms had faulty electric kettles. Shabby looking linens.

The next day after the whole day tour wehn we back back at 8 pm the rooms were not cleaned. The staff was helpful and quickly set things right. The restaurant is novice. Surprised to find that in Amritsar the restaurant guy got us Puri sabzi after ordering Chole Bhature.

The property is good and away from hussle and bussle of the city. Very near to Lawrence Road. Staffs were tried to put things right but there is one phrase to describe everything " Poor Management"

Room Tip: Rooms are spacious. If you want to be away from the congested Amritsar city it is a good location. F...
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arijit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Noida, Uttar Pradesh, India
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 9, 2012

We have stayed there for 2 nights. The hotel rooms are spacious and clean. The hotel is located on a narrow lane, which is connecting two major roads. Food is arranged from outside, I presume. Though one restaurant is there in the ground floor, but I have not seen any activity there. But food quality is good.

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Basuraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 12, 2011

I visited Amritsar on a business trip and stayed in this hotel for three days. Room size is quite big and it allows you to take a comfortable walk. I did not like the television for it had bad reception and it was not an LCD ( i guess ever one has LCDs these days). Hotel is very near to the market. KFC Pizza hut etc were all in the vicinity. The mall was a little far but overall it was allright experience

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mohitvora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 10, 2011

Hotel La Cascade, Amritsar is excellant hotel with their best food quality, rooms and hospitality. we stayed their for 02 nights and visited golden temple, wagha border and etc....

best hotel to stay and in future if get a chance to visit amritsar, then definately stay there.

Room Tip: all the rooms are spacious and good with peaceful location.
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pankajmahajan44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
111 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed August 30, 2011

First of all the name is little difficult to say for Indian drivers. The hotel is about 3 kms away from the Golden Temple in one of the poshest areas of Amritsar called Police Lane. However it is a difficult to find this hotel and you will have to ask for directions several times.

They dont even have a proper board outside, When we entered the whole hotel was empty. The rooms were very good and spacious but room service was not up to the mark. Our bath tub had a leak at the side.

The restaurant is hardly working, we were promised breakfast in our package but when we asked for a particular common item, they said we would be charged for the same. There was just one confused waiter in the restaurant and 75% of the food mentioned in the menu was not available at any given point in time. But whatever was made available was very tasty.

There was no space for drivers to sleep and this was a great problem. Normally all hotels in the northern parts have a room or similar for the driver to sleep but i had to beg the reception people to accommodate the driver.

They took away his fan in the middle of the night and it was very hot.

A good hotel overall, but direction boards should be there.

  • Stayed April 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank namastecitytour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 19, 2011

The staff are friendly and helpful, but the hotel is what it markets itself to be - cheap and cheerful, standard ordinary rooms, spacious enough for a couple and working appliances/ electronics/hot water etc.
We got there very late at night so the staff ensured a late checkin was possible (i.e 2am), and there were plenty of staff on hand to help us settle in. Our stay was brief as we went to the Golden Temple early the next morning, but we were comfortable. The only downfall was the location - if I wasn't with my husband I'm not sure I would have felt safe there otherwise (i.e in a group of girls, or with another female traveller).

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schaumburg, Illinois
Level 5 Contributor
91 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 22, 2011

Overall we liked this hotel for our purpose, a one night stay in Amritsar for tourism. It was clean and decently located as it was close to a major area for shopping. The service was very good really and overall its a good value for the price. Its not fancy but you get your moneys worth.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacketwatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel la Cascade

Property: Hotel la Cascade
Address: 52 R B Dhuni Chand Road | Opp. Police Lines, Amritsar 143001, India
Location: India > Punjab > Amritsar District > Amritsar
Amenities:
Restaurant
Hotel Style:
Ranked #90 of 97 Hotels in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel la Cascade 3*
Number of rooms: 18
Official Description (provided by the hotel):
We are architecturally designed modern hotel with Four Star facility, in the heart of Amritsar with 18 deluxe rooms and suites, a multi cuisine fine dining restaurant, Padrino and Der Ballsaal for meetings and conferences and an open air terrace lounge for garden parties. Location and distance to the hotel from famous destinations are as follows: 0 distance from the main shopping area Lawrence road; 8 Km from the Airport; 2 Km from the Railway Station. ... more   less 
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