I chose to stay at this hotel based on its rank on tripadvisor as well as the comments. However what I didn't do was look at who was reviewing this hotel! My partner and I stayed at this hotel over Christmas for 4 nights and over those four night did NOT experience friendly, welcoming or attentive staff at all. The only positives I can think of were the food we ordered from room service and the guy who picked us up at the airport - at least he had a smile when he greeted us! Hotel staff barely speak English and we felt as though we weren't given the same level of respect as other people simply because of our age. (21 and 22yrs old) which was clearly obvious when we would go down to reception and we felt like we were burdening the staff with our simple questions, yet when older people walked past or nationals, they would smile and be friendly to them! It was honestly the worst experience as a foreigner I have had in terms of customer service. I would NOT recommend this hotel to international tourists.
- Official Description (provided by the hotel):
- The most centrally located hotel, providing all the luxurious amenities at a very decent price, we are committed to providing you with personalized, professional guest service and genuine hospitality. Our "Yes I Can!" service philosophy focuses on empowering employees to make sure that you are completely satisfied with your stay. We also offer complimentary breakfast, free pickup from the local railway station free of cost. Golden temple is just one and a half km from here. ... more less
- Also Known As:
- Regency Amritsar