This is in reference to the review posted on 27th feb'10 by........which is totally unjust. From the moment this person checked in, she picked at each and everything, including our staff. Yet, we kept quiet and accommodated her every wish, as is our duty to do so. We offered to remove the" offending " rug, change clean sheets to even "more" cleaner ones, have the neat and clean washroom "scrubbed" more....and, stoically remained silent at the lack of slippers n bathrobes.......
Grand hotel, is a heritage, spacious and a quiet property, but essentially a budget hotel, clean and basic We may not have 5 star treatment, and that is why we are priced lower, yet all facilities ( fridge, geysers,wi-fi,a.c's,tv etc) are available in all rooms. We NEVER compromise on basics.We have never lied on our website, yet this person not only questioned our veracity, but passed such disparaging comments, which were personal in nature (as u can make out by what she has said about the owner "busy" travelling around ). No human-being, just for a little sum of money, in the name of hospitality industry, has to compromise on their self-respect.I was also warned that all travel advisories would hear about it. And, the picture of the staircase( note: not the room ) was when the paint-job was on, n this can be checked by anyone. We welcome complaints but not insults.
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- Also Known As:
- Grand Hotel Amritsar