I stayed here last weekend with my family. We had booked two rooms. The reviews on trip advisor enabled me to book this hotel and also my very good experience of staying at Best western Hyderabad and Pune.
The rooms were good and had all the basic facilities - but since we entered the room the ac wasn't working, despite several calls to housekeeping it took them a day to rectify, the dryer in both rooms were missing, the housekeeping staff would not replenish the toiletries/ tea coffee. For each of these things which are generally taken care off, I had to call the house keeping several times.
To top it the staff was not trained to close the guests rooms. Every single staff who entered the room to either provide room service/housekeeping ensured to leave the door open.
The worst thing - On Sunday (16th) morning we go down to have breakfast at 9 am and we were told there is no place and they were not sure how long we would have to wait. I haven't heard of this in any hotel I have stayed in India and abroad. If the timing is 7:30 to 10:30 am, anytime I come in I should be able to have bfast, waiting for 5-10 min still is ok but not being sure how long the guest needs to wait is unheard of.
I found this completely atrocious. I had to fight this out and they made arrangement in the next room -which was damp and claustrophobic. Finally after 30 min of wait we found a place to sit.
If the bfast area is small and the guests are many the least that can be done is ask the guests to book tables first. It was extremely annoying.
The worst was yet to come 16th night between 12 midnight and 1 am I have no clue what went around on the 4th floor corridor. Drunk people making noises, banging doors, huge noises, no idea who these were. Was too scared to open the door but from the key hole saw people running. Tried calling the reception but no response. And luckily the noises died off around 1 am. Still don't know what that was, spoke to the reception and informed them in the morning and the guy looked stunned with no response. Left a feedback at the reception but am sure this was unattended. Luckily we had our train early morning so we left.
The restaurant dazzle was not available for guests as parties had been booked.
The only high points - The driver from the hotel Kuldeep who showed us around the city. Extremely well behaved and friendly. The lunch we had on 15th afternoon room service. good food. and Mr Rajan who really spoke well and assisted us in planning the itinerary. But Mr Rajan I really had high expectations from the hotel but it really let us down.
- Official Description (provided by the hotel):
- Located in the heart of the central business district of the holy city of Amritsar, Best Western Merrion is an oasis of peace, Serenity and tranquillity. The hotel is located in the center of Ranjit Avenue with excellent accessibility to commercial districts and key corporate districts houses. The hotel offers its guests 40 well appointed and luxurious guest rooms along with Comprehensive business & Conferencing facilities. The Hotel offers a range of Dining Options including Roof top Pool Side BBQ, Round the Clock Coffee Shop, Multi-Cuisine Restaurant, Bar & Lounge and a Banquet Hall for large gatherings. The hotel can comfortably host up to 400 guests for banquet events with 3 conference & meeting rooms. The One- The Multi Cuisine Restaurant: Enjoy mouth watering delectable and authentic food at "The One." Designed with exquisite interiors and a calm relaxing ambiance, "The One" offers its patrons a memorable fine dining experience. Cup Lounge - Round The Clock Affair: Cup Lounge offers Round the Clock Service of Quick Bites for those racing against time and the a-la-carte menu also features Continental and Italian cuisines along with the must-have Indian dishes. Dazzle – Pool Side BBQ & Grill: Dazzle is an ideal place to relax by the pool side while enjoying the BBQ and beverages along with Live Music. Lava – Lounge Bar: Lava is the place to entertain and be entertained. Serving the finest selection of domestic and imported spirits with upbeat music and live-wire atmosphere, you will certainly be entertained. In Room Dining: If you don't believe in dress codes or are just not in the mood to dress up to dine out, just dial Room service. Our round the clock In Room dining allows you to kick back and relax in your room while we serve whatever it is that you are craving for in your room itself. ... more less
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