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“High Expectations -The Hotel let us down”

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Best Western Merrion
Ranked #11 of 97 Hotels in Amritsar
Certificate of Excellence
New Delhi, India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“High Expectations -The Hotel let us down”
Reviewed March 17, 2014

I stayed here last weekend with my family. We had booked two rooms. The reviews on trip advisor enabled me to book this hotel and also my very good experience of staying at Best western Hyderabad and Pune.

The rooms were good and had all the basic facilities - but since we entered the room the ac wasn't working, despite several calls to housekeeping it took them a day to rectify, the dryer in both rooms were missing, the housekeeping staff would not replenish the toiletries/ tea coffee. For each of these things which are generally taken care off, I had to call the house keeping several times.
To top it the staff was not trained to close the guests rooms. Every single staff who entered the room to either provide room service/housekeeping ensured to leave the door open.

The worst thing - On Sunday (16th) morning we go down to have breakfast at 9 am and we were told there is no place and they were not sure how long we would have to wait. I haven't heard of this in any hotel I have stayed in India and abroad. If the timing is 7:30 to 10:30 am, anytime I come in I should be able to have bfast, waiting for 5-10 min still is ok but not being sure how long the guest needs to wait is unheard of.
I found this completely atrocious. I had to fight this out and they made arrangement in the next room -which was damp and claustrophobic. Finally after 30 min of wait we found a place to sit.
If the bfast area is small and the guests are many the least that can be done is ask the guests to book tables first. It was extremely annoying.

The worst was yet to come 16th night between 12 midnight and 1 am I have no clue what went around on the 4th floor corridor. Drunk people making noises, banging doors, huge noises, no idea who these were. Was too scared to open the door but from the key hole saw people running. Tried calling the reception but no response. And luckily the noises died off around 1 am. Still don't know what that was, spoke to the reception and informed them in the morning and the guy looked stunned with no response. Left a feedback at the reception but am sure this was unattended. Luckily we had our train early morning so we left.
The restaurant dazzle was not available for guests as parties had been booked.

The only high points - The driver from the hotel Kuldeep who showed us around the city. Extremely well behaved and friendly. The lunch we had on 15th afternoon room service. good food. and Mr Rajan who really spoke well and assisted us in planning the itinerary. But Mr Rajan I really had high expectations from the hotel but it really let us down.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chitraiyer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, March 19, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a review on Trip Advisor.

I have noted your all the feedback, like AC, Breakfast area and Housekeeping points, and we will make sure that treated and taken care for our guest.

I will thank you for your comment to make our room for improvement and its very kind opportunity for us to make development the area you mentions.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

All of us at The Best western Merrion thank you once again and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards,

Yours sincerely,

Suryakanta Jana,(M-9803311011)

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
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English first
meerut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2014 via mobile

It was the most memorable part of my trip to hve accomodation in such a nice hotel. Not even a single moment i had any feeling that i am staying in a hotel. The staff was so much cooperative n well mannered. The food was so much exotic n delicious. I will definetly paid my nxt visit in this hotel as early as possible.

Stayed January 2014, traveled with family
Helpful?
1 Thank ritu m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, March 16, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms and food ,

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards,

Yours sincerely,

Suryakanta Jana,

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2014

Its an amazing hotel and the staff are so friendly. The beds are very comfortable . I will definitely stay there again and I highly recommend it to anyone who is traveling to Amritsar. The food in the restaurant was delicious and the service was excellent.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ericasoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, March 19, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms, food , restaurants ,and Locations.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards,

Yours sincerely,

Suryakanta Jana,(M-9803311011)

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
1 review
Reviewed March 12, 2014

Very nice hospitality since i entered the hotel. Mango juice was served as welcome drinks. Very beautifull and cosy rooms. Near to golden temple and many clubs and restaurants are nearby. My family was very comfortable. I will recommend this hotel to every1 travelling to amritsar. And golden temple is very beautiful.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celinadhillion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, March 19, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms, food , restaurants ,and Locations.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards,

Yours sincerely,

Suryakanta Jana,(M-9803311011)

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviewed March 12, 2014 via mobile

Stayed here last week..from the moment you walked through the doors for check in you felt so welcome. The room was great really spacious. The restaurant had a great atmosphere,,food was delicious. Staff were so attentive. I had a wonderful stay and would definitely go back :)

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arniyasingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, March 19, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms, food , restaurants ,and Locations.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards,

Yours sincerely,

Suryakanta Jana,

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 11, 2014

I had made best decision of my life by chosing this hotel with my family .We got best of the service and best of food one could get in any hotel . Property is well maintained and upto the standard . Food is amazing and rooms are vere spacious and have all the mordern amenities . The location of the hotel is amazing and just few minutes away from The Golden Temple . The hotel organises daily tours to Temple and Wagha Border on chargeble basis .

One should only stay in this hotel if he wants to experience the best of hospitality . We had a wonderful stay.

Room Tip: Go for a suite
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sikkaaryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, March 14, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms, food , restaurants ,and Locations.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards,

Yours sincerely,

Suryakanta Jana,

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviewed March 11, 2014

Stayed here last week !! From the moment you walked through the doors to check in you felt so welcome. The Room was great really spacious. The restaurant had a great atmosphere,,food was delicious. Staff were so attentive . I had a wonderful stay and would definitely go back :)

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arniyasingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, March 14, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms, food , restaurants ,and Locations.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards,

Yours sincerely,

Suryakanta Jana,

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Merrion

Property: Best Western Merrion
Address: Ranjit Avenue | 45 District Shopping Complex B-Block, Amritsar 143001, India
Location: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 97 Hotels in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Merrion 4*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the heart of the central business district of the holy city of Amritsar, Best Western Merrion is an oasis of peace, Serenity and tranquillity. The hotel is located in the center of Ranjit Avenue with excellent accessibility to commercial districts and key corporate districts houses. The hotel offers its guests 40 well appointed and luxurious guest rooms along with Comprehensive business & Conferencing facilities. The Hotel offers a range of Dining Options including Roof top Pool Side BBQ, Round the Clock Coffee Shop, Multi-Cuisine Restaurant, Bar & Lounge and a Banquet Hall for large gatherings. The hotel can comfortably host up to 400 guests for banquet events with 3 conference & meeting rooms. The One- The Multi Cuisine Restaurant: Enjoy mouth watering delectable and authentic food at "The One." Designed with exquisite interiors and a calm relaxing ambiance, "The One" offers its patrons a memorable fine dining experience. Cup Lounge - Round The Clock Affair: Cup Lounge offers Round the Clock Service of Quick Bites for those racing against time and the a-la-carte menu also features Continental and Italian cuisines along with the must-have Indian dishes. Dazzle – Pool Side BBQ & Grill: Dazzle is an ideal place to relax by the pool side while enjoying the BBQ and beverages along with Live Music. Lava – Lounge Bar: Lava is the place to entertain and be entertained. Serving the finest selection of domestic and imported spirits with upbeat music and live-wire atmosphere, you will certainly be entertained. In Room Dining: If you don't believe in dress codes or are just not in the mood to dress up to dine out, just dial Room service. Our round the clock In Room dining allows you to kick back and relax in your room while we serve whatever it is that you are craving for in your room itself. ... more   less 
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