The front desk staff is excellent , especially Mr. Loveleesh, and the manager Mr. Rajan Sharma. The property is nice and gives an upmarket feel.
However, the housekeeping staff lets the hotel down. When I checked into my eoom, there was a puddle on the floor. The wash basin was clogged. There was a stirrer in a cupboard. An open sugar sachet was lying in the refreshments tray !
The room was uncomfortably warm and no amount of fiddling with the controls improved matters. The bed was extremely soft and not conducive to a restful sleep.
The Bar has a limited choice in Beer but the Beer was very nicely chilled. Their food helpings are very generous.
- Official Description (provided by the hotel):
- Located in the heart of the central business district of the holy city of Amritsar, Best Western Merrion is an oasis of peace, Serenity and tranquillity. The hotel is located in the center of Ranjit Avenue with excellent accessibility to commercial districts and key corporate districts houses. The hotel offers its guests 40 well appointed and luxurious guest rooms along with Comprehensive business & Conferencing facilities. The Hotel offers a range of Dining Options including Roof top Pool Side BBQ, Round the Clock Coffee Shop, Multi-Cuisine Restaurant, Bar & Lounge and a Banquet Hall for large gatherings. The hotel can comfortably host up to 400 guests for banquet events with 3 conference & meeting rooms. The One- The Multi Cuisine Restaurant: Enjoy mouth watering delectable and authentic food at "The One." Designed with exquisite interiors and a calm relaxing ambiance, "The One" offers its patrons a memorable fine dining experience. Cup Lounge - Round The Clock Affair: Cup Lounge offers Round the Clock Service of Quick Bites for those racing against time and the a-la-carte menu also features Continental and Italian cuisines along with the must-have Indian dishes. Dazzle – Pool Side BBQ & Grill: Dazzle is an ideal place to relax by the pool side while enjoying the BBQ and beverages along with Live Music. Lava – Lounge Bar: Lava is the place to entertain and be entertained. Serving the finest selection of domestic and imported spirits with upbeat music and live-wire atmosphere, you will certainly be entertained. In Room Dining: If you don't believe in dress codes or are just not in the mood to dress up to dine out, just dial Room service. Our round the clock In Room dining allows you to kick back and relax in your room while we serve whatever it is that you are craving for in your room itself. ... more less
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