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“Mixed Feelings”

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Best Western Merrion
Ranked #13 of 98 Hotels in Amritsar
Certificate of Excellence
Reviewed February 24, 2014

The front desk staff is excellent , especially Mr. Loveleesh, and the manager Mr. Rajan Sharma. The property is nice and gives an upmarket feel.

However, the housekeeping staff lets the hotel down. When I checked into my eoom, there was a puddle on the floor. The wash basin was clogged. There was a stirrer in a cupboard. An open sugar sachet was lying in the refreshments tray !

The room was uncomfortably warm and no amount of fiddling with the controls improved matters. The bed was extremely soft and not conducive to a restful sleep.

The Bar has a limited choice in Beer but the Beer was very nicely chilled. Their food helpings are very generous.

  • Stayed: February 2014, traveled with friends
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Thank shekh2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this reviewResponded February 25, 2014

Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our Front desk Team Member.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

The Best Western Merrion, with its convenient location in the center of the city on Ranjit Avenue, is close to the business, financial and shopping arcades of Amritsar, making it an ideal hotel both for a business traveller as well as for a family get-away.

I have noted your feed back on Housekeeping,and i personally worked upon the same.

All of us at The Best western Merrion thank you once again, and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards,

Yours sincerely,

Suryakanta Jana,

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (434)
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275 - 281 of 434 reviews

Reviewed February 22, 2014

Over all excellent , every thing perfect small but good hotel .Nice break fast lay out ,great quality of food relay delicious test , courtiers and helpful staff . over all great experiences being as a gust of this hotel

  • Stayed: January 2014, traveled with friends
    • Value
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Thank nikhil419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this reviewResponded February 25, 2014

Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms, food , restaurants ,and Locations.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you & Regards

Yours sincerely,

Suryakanta Jana,

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

This is such a beautiful hotel, the service is fantastic and location and amenities are wonderful. It makes you feel warm and welcomed.Front office staff is excellent specially Lovelesh and Sikander were very helpful and friendly

  • Stayed: January 2014, traveled solo
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    • Service
Thank keepingthefaith111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this reviewResponded February 22, 2014

Dear Guest,

Greetings from Best Western Merrion!!!

Thank you for your time taken to review us on Trip Advisor.

We sincerely appreciate your compliments on our rooms and facilities & Recognizing our team member.

I have also conveyed your gracious comments to the entire team, who were happy to read such a delightful review from you.

We thank you once again for your generous comments and look forward to the pleasure of welcoming you back.

Thank you and regards,

Yours sincerely,

Suryakanta Jana

General Manager(Best western merrion,Amritsar)

gm@bestwesternmerrion.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

It had been a wonderful experience staying in this hotel in Amritsar between 17th January to 19th January 2014. I am extremely delighted with the service of Front office team and my special to Mr. Luvlesh, The staff is so well behaved that make them special from their competitors. Kudos guys.Looking forward to stay again whenever I visit Amritsar next time. One more think about this hotel, Their food is really very delicious.

  • Stayed: January 2014, traveled on business
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1  Thank AshishBhanot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this reviewResponded February 21, 2014

Dear Guest,

Greetings from Best western Merrion!!!

It was an absolute pleasure having you stay with us during your visit to Amritsar in Jan 2014.

Thank you for sparing your time for updating your experience on Trip Advisor.

It is a pleasure to read your fantastic review and sincerely thank you for your encouraging and kind words of praise for our Food and services.

Thanking you once again for appreciation towards our team member and team.

The hotel which is centrally and conveniently located on Ranjit avenue, is close to the business, financial and shopping arcades of the city, making it a right choice for a business traveler as well as for a family holiday.

The team was happy to note that you like our hotel and Our chefs were also delighted that you enjoyed the food and found it the best.

We are also grateful for your kind words of appreciation and It is our constant effort to ensure we meet up with the services and products that our guests have come to expect from us.

The team and I do hope that The Best western Merrion,Amritsar, remains your preferred hotel during all your future visits to Amritsar.

In Amritsar, if I could be of any assistance, please do feel free to contact me.

Thank you & Regards

Yours sincerely

Suryakanta Jana

General Manager,(Best western Merrion,Amritsar)
gm@bestwesternmerrion.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

Decent rooms

Good food

Good location

Excellent Manager - Ms Bhavna

Wish if 2nd tier staffs can be little more efficient - specially at front office.

Make my trip people - also please check and communicate clearly to avoid guests' hassle

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sikharesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this reviewResponded February 17, 2014

Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms, food , restaurants ,and Locations.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

The Best Western Merrion, with its convenient location in the center of the city on Ranjit Avenue, is close to the business, financial and shopping arcades of Amritsar, making it an ideal hotel both for a business traveller as well as for a family get-away.

I have noted your feed back on Front Office and the Make my trip,and i personally worked upon the same.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you,

Yours sincerely,

Suryakanta Jana,

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

Stayed at this hotel for two nights in last week of Jan2014 on a business trip. The hotel is very conveniently located from all the major destinations in the city (Railway Station, Lawrence Road, Golden Temple all are within 5Kms). The room was large enough but there was a sound that kept coming from the AC vent throughout my stay. Bathroom though neat, needs improvement in terms of sanitary fittings (shower) and drainage through the bathtub. Breakfast menu is a regular menu, no surprises. The ambiance in gallery and lobby was good. Could be a better hotel for sure.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ayush G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this reviewResponded February 15, 2014

Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share your review on Trip Advisor.

We are overwhelmed to read your compliments on our product and location's advantage. We have noted your feedback against Ac & washroom and have worked upon the same in order to ensure your next stay much more comfortable. During your next visit we will make sure the breakfast items will be much more improved with more variety.

It is our constant endeavour to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.
All of us at The Best western Merrion, thank you once again and we look forward to the delight of welcoming you back to our hotel.

Thank you,

Yours sincerely,

Surya Kanta Jana
General Manager
Best Western Merrion, Amritsar

gm@bestwesternmerrion.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

Had a very satisfying experience staying at this hotel. Specially the location of the hotel, the room service, facilities and the food served were very good. Would recommend to friends who will be visiting Amritsar to stay there.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LalitChadha1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this reviewResponded February 15, 2014

Dear Guest,
Greetings from Best western Merrion!!!

Thank you very much for taking time to share your experience on Trip Advisor and for recognizing our hotel location,service and food.

Your gracious comments have been shared with the team, who were delighted to read such a fantastic review from you.

We are committed to quality service and it is recognition such as yours which is truly a honour for us and inspires us to strive even further for excellence and deliver our best.

The team and I are happy to note that you would return to The Best western Merrion,and your recomendations for your friend and we look forward to welcoming you back.

Thank you,

Yours sincerely,
Suryakanta Jana
General Manager,Best Western Merrion,Amritsar
gm@bestwesternmerrion.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Merrion

Address: Ranjit Avenue | 45 District Shopping Complex B-Block, Amritsar 143001, India
Location: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 98 Hotels in Amritsar
Price Range: $50 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Merrion 4*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the heart of the central business district of the holy city of Amritsar, Best Western Merrion is an oasis of peace, Serenity and tranquillity. The hotel is located in the center of Ranjit Avenue with excellent accessibility to commercial districts and key corporate districts houses. The hotel offers its guests 40 well appointed and luxurious guest rooms along with Comprehensive business & Conferencing facilities. The Hotel offers a range of Dining Options including Roof top Pool Side BBQ, Round the Clock Coffee Shop, Multi-Cuisine Restaurant, Bar & Lounge and a Banquet Hall for large gatherings. The hotel can comfortably host up to 400 guests for banquet events with 3 conference & meeting rooms. The One- The Multi Cuisine Restaurant: Enjoy mouth watering delectable and authentic food at "The One." Designed with exquisite interiors and a calm relaxing ambiance, "The One" offers its patrons a memorable fine dining experience. Cup Lounge - Round The Clock Affair: Cup Lounge offers Round the Clock Service of Quick Bites for those racing against time and the a-la-carte menu also features Continental and Italian cuisines along with the must-have Indian dishes. Dazzle – Pool Side BBQ & Grill: Dazzle is an ideal place to relax by the pool side while enjoying the BBQ and beverages along with Live Music. Lava – Lounge Bar: Lava is the place to entertain and be entertained. Serving the finest selection of domestic and imported spirits with upbeat music and live-wire atmosphere, you will certainly be entertained. In Room Dining: If you don't believe in dress codes or are just not in the mood to dress up to dine out, just dial Room service. Our round the clock In Room dining allows you to kick back and relax in your room while we serve whatever it is that you are craving for in your room itself. ... more   less 
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