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Best Western Merrion
Ranked #11 of 97 Hotels in Amritsar
Certificate of Excellence
kolkata
Level Contributor
124 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Nice hotel -”
Reviewed February 16, 2014

Decent rooms

Good food

Good location

Excellent Manager - Ms Bhavna

Wish if 2nd tier staffs can be little more efficient - specially at front office.

Make my trip people - also please check and communicate clearly to avoid guests' hassle

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sikharesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, February 17, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share such a wonderful review on Trip Advisor.

We are overwhelmed to read your compliments on our product, Rooms, food , restaurants ,and Locations.

It is a delight to note your kind words of appreciation for the team. It is our constant endeavor to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.

The Best Western Merrion, with its convenient location in the center of the city on Ranjit Avenue, is close to the business, financial and shopping arcades of Amritsar, making it an ideal hotel both for a business traveller as well as for a family get-away.

I have noted your feed back on Front Office and the Make my trip,and i personally worked upon the same.

All of us at The Best western Merrion thank you once again for your recommendation and we look forward to the delight of welcoming you back to our hotel.

Thank you,

Yours sincerely,

Suryakanta Jana,

General Manager,( Best Western Merrion, Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Gurgaon
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 8, 2014

Stayed at this hotel for two nights in last week of Jan2014 on a business trip. The hotel is very conveniently located from all the major destinations in the city (Railway Station, Lawrence Road, Golden Temple all are within 5Kms). The room was large enough but there was a sound that kept coming from the AC vent throughout my stay. Bathroom though neat, needs improvement in terms of sanitary fittings (shower) and drainage through the bathtub. Breakfast menu is a regular menu, no surprises. The ambiance in gallery and lobby was good. Could be a better hotel for sure.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ayush G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, February 15, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

Thank you very much for sparing time to share your review on Trip Advisor.

We are overwhelmed to read your compliments on our product and location's advantage. We have noted your feedback against Ac & washroom and have worked upon the same in order to ensure your next stay much more comfortable. During your next visit we will make sure the breakfast items will be much more improved with more variety.

It is our constant endeavour to deliver excellent services and facilities. Feedback such as yours increase our motivation to continually aspire to achieve the expectations that our guests have of us.
All of us at The Best western Merrion, thank you once again and we look forward to the delight of welcoming you back to our hotel.

Thank you,

Yours sincerely,

Surya Kanta Jana
General Manager
Best Western Merrion, Amritsar

gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2014

Had a very satisfying experience staying at this hotel. Specially the location of the hotel, the room service, facilities and the food served were very good. Would recommend to friends who will be visiting Amritsar to stay there.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LalitChadha1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, February 15, 2014
Dear Guest,
Greetings from Best western Merrion!!!

Thank you very much for taking time to share your experience on Trip Advisor and for recognizing our hotel location,service and food.

Your gracious comments have been shared with the team, who were delighted to read such a fantastic review from you.

We are committed to quality service and it is recognition such as yours which is truly a honour for us and inspires us to strive even further for excellence and deliver our best.

The team and I are happy to note that you would return to The Best western Merrion,and your recomendations for your friend and we look forward to welcoming you back.

Thank you,

Yours sincerely,
Suryakanta Jana
General Manager,Best Western Merrion,Amritsar
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 5, 2014

This review is long over due! We visited Amritsar in July 2013 and opted to stay at this hotel. Over all our experience was good. The rooms were clean and comfortable and their restaurant has delicious food.

Just one thing for us is, there was an engagement ceremony and a birthday party taking place at the hotel, one of the evenings and the music was very loud. There were also children screaming and shouting in the hallways way past midnight. It wasn't easy sleeping through all that noise which only died down around 2am!

The hotel is good value for money for a short stop visit to Amritsar (2 nights).

Room Tip: Higher floors would have less noise if an event is taking place
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Insy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, February 16, 2014
Dear Guest,

Greetings from Best Western Merrion!!!

We thank you for choosing Best western Merrion during your visit to Amritsar in July 2013 and also for posting such an inspiring review on Trip Advisor.

It was indeed a delight to have been of service to you.

The team and I are overwhelmed to read your kind words of appreciation of our product, facilities, food and service. Ann was also happy to read your gracious compliments.

It is our constant endeavour to provide our guests with the highest level of comfort and to make their stay truly memorable.

We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.
I have noted your feedback regarding the party and sound inconvenience during your night sleep.
All of us at Best western Merrion thank you once again for your feedback and we look forward to the delight of welcoming you back to our hotel.

Thank you,

Yours sincerely,

Suryakanta Jana
General Manager Best Western Merrion,Amritsar
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 4, 2014

It was wonderful experience staying there with all comforts, All services were provided on time with helping staff. The staff is cooperative in terms of providing advise about the places to visit near by. The ambiance of hotel is also soothing and nice for spending time. Nikhil

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nikhilDixit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW_Merrion, Front Office Manager at Best Western Merrion, responded to this review, February 5, 2014
Dear Sir,

Greetings from Hotel Best Western Merrion

Thank you for choosing to stay at our hotel and for taking the time to provide feedback about your stay. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff takes pride in creating a memorable, exceptional “home away from home” for our guests.

Thank you again for your positive comments

Best Regards
Dheeraj Heera
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2014

Wow Very Nice Hotel “, I was there with my family and stayed for 3 days. I got my room was upgraded to suite. Big and spacious room, Breakfast was awesome, especially front Office Staff was excellent in his service. Highly recommended.

Yogesh

Room Tip: Deluxe rooms are very good facing view
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yogi660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, February 17, 2014
Dear Guest,

Thank you very much for taking time to share your experience on Trip Advisor and for recognizing our team members.

Your gracious comments have been shared with the team, who were delighted to read such a fantastic review from you.

We are committed to quality service and it is recognition such as yours which is truly a honour for us and inspires us to strive even further for excellence and deliver our best.

The team and I are happy to note that you would recommended to The Best Western Merrion,Amritsar and we look forward to welcoming you back.

Thank you,

Yours sincerely,

Suryakanta Jana

General Manager(Best Western Merrion,Amritsar)
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 19, 2014 via mobile

This hotel looks nothing like the pics, it's very run down and the staff is very miserable, they don't smile and room service is the worst! You have to keep calling them to get something done. The furniture is very old and stained. I trusted trip advisor on the reviews I read and I was very disappointed with what I seen when I checked in. The staff seems to be annoyed when you book your room from online. They make u feel like they can't do anything because u went online to book your room, I felt like they lost out on a commission because I booked online and that's why I was receiving the service I got. They also told us we weren't allowed to bring any outside food, and the hotel menu is very overpriced. I would never stay at this hotel again. Pay a little more and stay somewhere better, the holiday inn is down the street from this hotel and the price isn't much of a differences. I would suggest that hotel then this one. Breakfast sucks too!

Stayed January 2014, traveled as a couple
Helpful?
3 Thank Priya0827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBW_Merrion, General Manager at Best Western Merrion, responded to this review, February 18, 2014
Dear Guest,

Thank you for sharing such a detailed review on Trip Advisor. Your time and feedback is precious to us.

Whilst apologizing sincerely for the inconvenience caused at the time of your stay, We sincerely appreciate your patience and understanding.

We have noted your feedback on the staff and sincerely appreciate your feedback and opportunity for us to improved upon the area.

Thank you once again and we look forward to the pleasure of your continued visits to our hotel.

Yours sincerely,

Suryakanta Jana

General Manager,Best Western Merrion,Amritsar.
gm@bestwesternmerrion.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Merrion

Property: Best Western Merrion
Address: Ranjit Avenue | 45 District Shopping Complex B-Block, Amritsar 143001, India
Location: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 97 Hotels in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Merrion 4*
Number of rooms: 40
Official Description (provided by the hotel):
Located in the heart of the central business district of the holy city of Amritsar, Best Western Merrion is an oasis of peace, Serenity and tranquillity. The hotel is located in the center of Ranjit Avenue with excellent accessibility to commercial districts and key corporate districts houses. The hotel offers its guests 40 well appointed and luxurious guest rooms along with Comprehensive business & Conferencing facilities. The Hotel offers a range of Dining Options including Roof top Pool Side BBQ, Round the Clock Coffee Shop, Multi-Cuisine Restaurant, Bar & Lounge and a Banquet Hall for large gatherings. The hotel can comfortably host up to 400 guests for banquet events with 3 conference & meeting rooms. The One- The Multi Cuisine Restaurant: Enjoy mouth watering delectable and authentic food at "The One." Designed with exquisite interiors and a calm relaxing ambiance, "The One" offers its patrons a memorable fine dining experience. Cup Lounge - Round The Clock Affair: Cup Lounge offers Round the Clock Service of Quick Bites for those racing against time and the a-la-carte menu also features Continental and Italian cuisines along with the must-have Indian dishes. Dazzle – Pool Side BBQ & Grill: Dazzle is an ideal place to relax by the pool side while enjoying the BBQ and beverages along with Live Music. Lava – Lounge Bar: Lava is the place to entertain and be entertained. Serving the finest selection of domestic and imported spirits with upbeat music and live-wire atmosphere, you will certainly be entertained. In Room Dining: If you don't believe in dress codes or are just not in the mood to dress up to dine out, just dial Room service. Our round the clock In Room dining allows you to kick back and relax in your room while we serve whatever it is that you are craving for in your room itself. ... more   less 
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