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“Disgusting place!”

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Country Inn & Suites By Carlson-Amritsar, Queens Road
Ranked #17 of 97 Hotels in Amritsar
Southampton, United Kingdom
Level 6 Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Disgusting place!”
Reviewed June 5, 2014

This was the worst hotel I have stayed in for a long time. Dirty and shabby, the staff were poorly trained and supervised. Food was manhandled by the restaurant manager, the chef cooking breakfast omelettes wore 'whites' which looked as though he had been working on a car and the bar was dingy. The barman needed a handkerchief very badly, which was especially off putting as he insisted on hovering over us whilst we were trying to enjoy a drink. No towels, but when they did arrive, they were of a similar quality to a floor cloth. Avoid this hotel, we included these comments in our tour operator's feedback form and recommended that a better alternative be provided in future. Pool was filthy and the gym equipment positively dangerous. It spoiled an otherwise terrific trip.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dibleygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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English first
Ghaziabad, India
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 5, 2014

My friend and I had been planning to Amritsar for quite some time. However, when the dates finally clicked for us, no tickets were available on the Amritsar shatabdi. We had just resigned ourselves to postponing our trip yet again, when luckily we chanced across the Web page for IRCTC Amritsour tour package with stay at Carloson Country Inn. From then on, everything just fell in place for us. The entire tour was efficiently managed, right from booking of rail tickets (which were not otherwise available), pickup, stay and city tour. Although Country Inn had not been our first hotel choice, our stay was really memorable. Our room was coo, clean, and comfortable, the jacuzi in the bathroom was awesome, and room service was great. All meals were included in our package. The buffet spread was impressive at each meal. Since it was my birthday, I got a surprise cake too! The AC cab/mini-bus arranged for us for pickup and drop, and to ferry us to various touristy attractions were also up to the mark.

Some minor irritants:
TV and electric kettle were not working intially, though this was promptly attended to when we called up the reception. My suggestion to the hotel staff -- Check these things each time a room is readied for check-in.
Swimming pool was not properly maintained. Though we had no plans of swimming anyway, but it must have been disappointing for other people who might have wanted to take a dip.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leena_Pandey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review stating “STAY AT CARLSON COUNTRY INN”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..OUR ROOM WAS COOL, CLEAN AND COMFORTABLE.………JACUZZI IN THE BATHROOM WAS AWESOME……….”

We are glad to know you loved our food quality stating “………..BUFFET SPREAD WAS IMPRESSIVE……..” and appreciated our service standards.

It is our proud to be a part of your special day i.e your Birthday. We always aspire to deliver memorable moments for all our guests being with us at Country Inn & Suites By Carlson world.
We take note of your valuable inputs about each & everything in such details.

It is our proud to read your inputs about our staff member contributions stating “…….GOT A SURPRISE CAKE…….” to make you “FEEL AT HOME”

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
Reviewed June 5, 2014

Trip Advisor Member

Its one of the best hotels in Amritsar.I am satisfied with the services.The staff was very cooperative.The food is delicious as well,Over all services were satisfactory and pleasant

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Priyanka_pre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review stating best part as “SERVICES” and rating your review under “5 STAR” level.

Heartiest thanks for your appreciation for our property as “…….ONE OF THE BEST HOTELS IN AMRITSAR……..”

We are glad to know you loved our food quality stating “………..FOOD IS DELICIOUS……..” and appreciated our service standards.

We take note of your valuable inputs about each & everything in such details.

SPECIAL THANKS FOR RATING US ALL 5-STAR FOR

1 ) ROOMS
2 ) SLEEP QUALITY
3 ) LOCATION
4 ) SERVICE AND
5 ) CLEANLINESS

It is our proud to read your inputs about our staff member contributions stating “……. STAFF IS VERY COOPERATIVE…….” to make you “FEEL AT HOME”

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 3, 2014

I have a suspicion that most of the glowing reviews for this hotel on Tripadvisor are planted. I can see no other reason for a worse than mediocre hotel to proudly display at their reception, a framed "Tripadvisor recommended" hotel certificate.

The sheets were filthy and torn. Repeated calls to the housekeeping (we're going out - please change the sheets and clean the room) had no effect for several hours. Yelling at the duty manager when we were falling on our feet late at night, meant that we got the bed done up (clumsily, with the mattress showing) finally.

The reception staff was clueless about distances and places to eat. No tourist maps or material unlike at most hotels was on display. Only their loyalty programmes.

The pool had pigeon potty and feathers all over.

Staff was largely non-responsive and hardly even apologetic. It took three requests to get them to move luggage from the lobby to the car outside. Had it not been for the fact that I was travelling with an infant, I would have preferred to do this myself.

Never ever ever staying there again. It is such a sharp contrast from the general friendliness that we found in the rest of Amritsar.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank richa_dubey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we assure you that all the reviews posted are genuine and are never planted, as we believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 3, 2014 via mobile

I booked dfor superior king bed and on arrival and then into the room ..the receptionist following you says they are sorry no king bed is available! They give twin beds.

At the reception they say check out time is 11 am! Carlson????

Manger in the reviews mention it is 15 WALK TO golden temple. It's 30 mins or more!!!

No towels in room!! Just like other reviews!

Breakfast. Plate is oily. I skipped. Other reviews mentioned upset stomach. There is connection here or what??

I asked for one or two hours extension as my flight was late. They say not possible but if i pay 2000 rupees ..it's possible to stay on in the room. They are very kind in deed after not giving me a king bed.

Best hotel i been seriously. Not.



Stayed June 2014, traveled with friends
Helpful?
1 Thank cayotelives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we truly believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 3, 2014

I was visiting Amritsar with my wife and infant daughter and saw that this hotel had been recommended by Tripadvisor, indeed, had won awards. I would advise no one to stay here.

We had to ask four times to get the torn and stained bed linen changed. It was finally done at midnight after I went down to drag the duty manager up to our room and insist that he supervise it. The pool was filthy with pigeon droppings. The front office staff did not even know the basics of Amritsar - where to go for a good meal and so on.

It took five calls to housekeeping to get disposal bags for my daughter's diapers and get the bathroom trashcan emptied. The AC was not working and it 45 minutes for a technician to arrive to clear the dirt-clogged filter.

Not only that - while checking out, we had replaced the two Bisleri bottles that we had used from the mini-bar with two Kinley bottles. The management insisted on billing us for them because they were "a different brand".

I will certainly never stay there again and nor would I recommend this place to anyone.

Room Tip: Don't stay here. Period.
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheOriginalBourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, June 6, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

In continuation to your valuable inputs, we assure you that all the reviews posted are genuine and are never planted, as we believe in receiving true feedback from our valued guests.

We do acknowledge your valuable inputs and ensure that management has taken this feedback on high severity and has put an audit for your records and the logged details.

We assure the findings will be dealt as per brand standards and needful action will be delivered in accordance.

We extend our deepest apologies for receiving such inputs that are not at all in align to our brand standards.

We look forward to see you at our facility with a change you deserve indeed.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level 5 Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed June 1, 2014

We stayed at Country Inn in Amritsar during a short visit to Amritsar, have been visiting Amritsar since ages, for sure this hotel is amongst the top ones in Amritsar.
Country Inn and Suites is located just at the right location in Amritsar, 3 kilometres from Golden Temple and still you can take your car, have valet parking.
Rooms are equipped with all modern facilities expected of the Country inn chain and are well maintained.
Only minor let down is training and courtesy levels of staff which are below par given the brand.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Indiglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CXAMRITSAR, Front Office Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, June 2, 2014
Dear Elite Guest,

Namaskar !

Thank you for choosing Country Inn & Suites By Carlson, Amritsar for your recent stay in Amritsar.

Entire Team of Country Inn & Suites By Carlson, Amritsar, is highly thankful to you for sparing your truly valuable time and sharing your feedback with us, especially on such a focused portal (Trip Advisor).

It is truly an honor for us to read your review as “GOOD PROPERTY, WELL LOCATED, NICE FACILITIES”

Heartiest thanks for your appreciation for location of our property as “…….LOCATED JUST AT THE RIGHT LOCATION IN AMRITSAR……..”

It is a great pleasure to know that you really loved to stay with us in our spacious and comfortable rooms, have appreciated our rooms as “………..ROOMS ARE EQUIPPED WITH ALL MODERN FACILITIES .………”

We take note of your valuable inputs about each & everything in such details.

SPECIAL THANKS FOR RATING US ALL 5-STAR FOR

1 ) ROOMS
2 ) SLEEP QUALITY
3 ) LOCATION
4 ) CLEANLINESS AND
5 ) VALUE

We are heartily thankful to you to acknowledge our routine requests that we extend to all the guests for sharing their feedback with us on TripAdvisor.

We are delighted to know that you treasured the stay being with us. We are indeed looking forward to see you with us during your next visit to Amritsar.

Roshan Sharma
Front Office Manager
9877534200
Book us on reservations@cisamritsar.in
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson-Amritsar, Queens Road

Property: Country Inn & Suites By Carlson-Amritsar, Queens Road
Address: Queens Road, Amritsar 143001, India
Phone Number:
Location: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 97 Hotels in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson-Amritsar, Queens Road 3.5*
Number of rooms: 50
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