We had Aircon issues during our stay and the hotel staff while being very polite didn't attend to the matter with any urgency, infact it too two days for them to check it and then another push for them to get us a new room.
The pool on the roof top wasn't heated, so it was too cold to use and hadn't been cleaned for a day or two. The spa also wasn't open.
I had hoped that the staff would have some local knowledge but weren't really able to help us when we asked about visiting the Golden temple.
The room was nice and clean, with good facilities so no complaints there. We just didn't get what we paid for.
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