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“Hotel and guide of our tour”
Review of Hyatt Amritsar

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Hyatt Amritsar
Ranked #8 of 98 Hotels in Amritsar
Certificate of Excellence
Buenos Aires, Argentina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hotel and guide of our tour”
Reviewed February 17, 2014

We stayed two days and it was delightful. From th start the recption was impecable, the service excellent. The rooms were spacious, clean, comfortable and silent. the breakfast was top notch, a a great variety of choices as well as excellent quality. I would highly recommend it. We had a tour guide named ANIL SHARMA, who made our stay in Amritsar a wonderful experience. He was always on time, with a smile on his face, respectful, very knowledgeable with a sense of compenetration in city with its highly religious filling. He was willing to answer all the questions we asked, independently if we interrupted him during his explanations. A good guide makes the stay in an unknown city a completely different experience, and I highly recommend him if you need to hire a tour guide, because he will give 100% of his attention with a modesty and passion which changes your experience into a fantastic one.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank visraele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 17, 2014
Dear Guest

Greetings from Hyatt Amritsar!

Thank you for taking out your valuable time in sharing your stay experience. We are glad to hear that your check in process was smooth and you found rooms to be spacious, clean, comfortable and silent. My chef joins me in thanking you for your feedback on the variety and quality of breakfast. Your compliments are very inspiring for the team at the hotel and moreover happy that you had a comfortable stay with us as it is our constant endeavor to make our guest stay comfortable and memorable.

We look forward to welcoming you back and hearing from you soon.

Best Regards,

Bhagwan Balani
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
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English first
Henley-on-Thames, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 16, 2014 via mobile

We had just arrived in India when we stayed here. We had a very modern room and enjoyed the massages in the spa.

We timed the restaurant so that we went at less popular times of day and this worked! The Dahl makhani was the best we had in our India trip! Superb! They overlooked our request for tea at one breakfast and were very apologetic to the point the restaurant manager came to the spa to apologise in person.

The bar provided good service and was quieter than the main restaurant. They provided a good range of light bites for lunch.

We visited the Golden Temple and were pleased we went twice. The first time in the morning we had a tour around everywhere and sampled the food in the kitchen area. The second visit in the evening we saw it beautifully lit up and the going to bed ceremony of the holy book.

The shopping centre next door may be worth a look. The prices of branded goods, such as jeans, were a lot cheaper than uk.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Englishflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 23, 2014
Dear Valued Reviewer,

Thank you for choosing Hyatt Amritsar as your first stop into India. While we are happy to learn of your positive feedback about the service, we are also equally concerned to know that tea service was missed and did not meet the quality of experience that we strive to deliver. We deeply regret the inconvenience caused.

Your compliment has been passed on to the Chef for the dal makhani which was able to meet your taste buds. We are happy to hear that overall you had an enjoyable experience during your stay with us.

We look forward to seeing you again!

Best Regards,


Bhagwan Balani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 16, 2014

The best part of our stay was customer-friendly service provided by the staff. Ever-ready to guide and pamper, the staff were courteous and helpful.
The second highpoint of our stay was the buffet breakfast. It was excellent. Service was quick and food was in abundance.
Rooms are a bit tight. And location is a little out of way.
But will stay again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charanjiv S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 17, 2014
Dear Guest,
Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in sharing your experience. We are happy to learn that you had comfortable stay with us as it is our constant endeavor to make our guest stay comfortable and memorable. Your compliments on the food and service is inspiring for my team, will pass on your feedback to them.

We look forward to welcoming you back and hearing from you soon.


Best Regards,


Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 6 Contributor
263 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed February 15, 2014 via mobile

Stayed here for a business trip recently. this was my second visit in the last twelve months. Earlier the property was ista and is now Hyatt..... Check in was smooth and efficient..... rooms are easy to reach and are spotless clean .... size is a touch small, but I was OK with it at I was traveling alone. If you are a larger family please do ensure that you get a large room. Food is pretty good and service prompt ..... I found the cost to be fair for the services for sure. The only point I found strange was that they charged me for a tray of fruits.... In almost all reputed hotels in India this is a free service. have left my feedback and hoping for a response

Stayed February 2014, traveled on business
Helpful?
Thank Sai_Giridhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 17, 2014
Dear Guest,

Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. I am elated to note that you enjoyed your stay with us as it is our constant endeavor to make our guest stay comfortable and memorable. Your feedback is quite motivating for my team. The review pertaining to the fruit platter has been well noted. I am happy to note that the food was able to meet your taste buds during your short stay with us.

We look forward to welcoming you back and hearing from you soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 12, 2014

We were in Amritsar for two reasons, the Golden Temple and The Wagah Border closing. The hotel was well located for our touring. The car and Driver were supplied through the hotel. There is an Avis connection in the Hotel. Nice clean new cars and very good driver. Our Guide Mr Anil Sharma was excellent. Very Knowlegable, friendly and not too " Pushy " . We would recommend his services. All said and Done the two days spent in Amritsar were very enjoyable thanks to the Hotel, the Car & Driver and our Guide.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 13, 2014
Dear Guest,
Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. We are happy to hear from you about the experience you had during your stay with us. Your feedback pertaining to various aspects of the hotel is quite inspiring for my team while am happy to note that you liked the location of the property and found it quite convenient. Your compliments will be been passed on to Mr. Anil Sharma whom you felt deserved recognition for the services provided to you during your short stay with us.

We look forward to welcoming you back and hearing from you soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Level 5 Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed February 9, 2014 via mobile

A busy business and leisure hotel on outskirts. Lovely room and super shower. Food very good, service fine but tea order got forgotten once during a busy breakfast period, but very apologetic about it. We also had to ask for quilt cover to be changed as it was marked.

Good bar menu and speedy service. Pizzas excellent as was the Mezze. Curry great in main restaurant and reasonable value. Thai restaurant is pricier but also great food.

The highlight were the massages. Simply the best we both had ever - and we do have quite a few around the world! . Three different masseurs all equally top notch. Significantly good value compared to UK. Fill your boots!

My wife reports good gym equip but no expertise on hand . If we came back we would return to this hotel.

Final tip: the hotel runs a free shuttle for evening visit to the Golden Temple. This is not to be missed and much better by night than day. We did both. Enjoy.

Stayed February 2014, traveled as a couple
Helpful?
Thank sailork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 11, 2014
Dear Guest,
Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. I am happy to hear that you enjoyed your stay with us as it is our constant endeavor to make our guests stay comfortable and memorable. Your feedback pertaining to various aspects of the hotel is quite inspiring for my team. I am extremely sorry for the lapse in service on the tea ordered by you during breakfast and also for mark on the quilt that was provided to you. I assure you that the same has been discussed with the team to avoid any future recurrence. Am glad to hear that the food was able to meet your taste buds and you enjoyed the massages at the Spa as it is our attempt to provide rejuvenation to the guests who experience our spa.

We look forward to welcoming you back and hearing from you soon.

Best Regards,


Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
Reviewed February 6, 2014

Stayed here with my family on triple occupancy and had to call the reception including the lobby manager several times for an extra bed. When the bed arrived it was just a mattress. I id not pay extra for matress upon complaining they got the roll away bed. that was done. My friends were trying to contact us on the hotel board number which kept disconnecting everytime they transferred the call to my room. It was frustrating and finally we had a local sim.

It not Hyatt for sure.

Room Tip: Opt for bigger room if staying on triple occupancy
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank londonwendy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 11, 2014
Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. I am extremely sorry to note that you did not enjoy your stay and had to follow up on the roll away bed while your friends could not be connected to you through the board line. Your recent experience was certainly not reflective of what we are known for. I would request you give us another chance to showcase our hospitality, this time.

Looking forward to welcoming you back and hearing from you soon.

Best Regards,
Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Amritsar

Property: Hyatt Amritsar
Address: G T Road | Alpha One City Center, Amritsar 143001, India (Formerly Ista Amritsar)
Phone Number:
Location: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Amritsar
#3 Spa Hotel in Amritsar
#4 Luxury Hotel in Amritsar
#6 Business Hotel in Amritsar
#10 Family Hotel in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hyatt Amritsar 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
Iconic Hyatt in the city of AmritsarNestled in the heart of the city and 10 minutes from the Golden Temple is Hyatt Amritsar, welcoming business and leisure travelers to enjoy luxury 5 star deluxe hotel accommodation coupled with the historical wonders the city has to offer.Hyatt Amritsar offers 248 elegantly appointed guestrooms including suites which are on the fourth floor of the hotel to ensure panoramic views of the city. Rooms have a sleek contemporary design with the highest levels of comfort.Savour specialty Thai and Chinese cuisine at ThaiChi or for more international and local Punjabi cuisine options with a flare, Collage is the ideal choice. When the sun goes down, head to The Lounge Bar for evening cocktails, soothing music and views across an open courtyard.Enjoy the warm Indian sunshine at the outdoor swimming and vitality pool or rejuvenate in one of eight treatment rooms at The Spa.Hyatt Amritsar is conveniently located 4 kilometres from the Golden Temple and Jallianwala Bagh. The Wagah border is also 30 kilometers away, and offers guests the opportunity to watch the retreat ceremony of the guard ceremony at the Indo-Pak border. The international airport is 25 minutes away, while the railway station is a 10-minute drive. ... more   less 
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Also Known As:
Ista Amritsar Hotel Amritsar
Ista Hotel Amritsar

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