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“Good Hotel - Well Located”
Review of Hyatt Amritsar

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Hyatt Amritsar
Ranked #9 of 96 Hotels in Amritsar
Certificate of Excellence
Gold Coast
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good Hotel - Well Located”
Reviewed February 12, 2014

We were in Amritsar for two reasons, the Golden Temple and The Wagah Border closing. The hotel was well located for our touring. The car and Driver were supplied through the hotel. There is an Avis connection in the Hotel. Nice clean new cars and very good driver. Our Guide Mr Anil Sharma was excellent. Very Knowlegable, friendly and not too " Pushy " . We would recommend his services. All said and Done the two days spent in Amritsar were very enjoyable thanks to the Hotel, the Car & Driver and our Guide.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 13, 2014
Dear Guest,
Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. We are happy to hear from you about the experience you had during your stay with us. Your feedback pertaining to various aspects of the hotel is quite inspiring for my team while am happy to note that you liked the location of the property and found it quite convenient. Your compliments will be been passed on to Mr. Anil Sharma whom you felt deserved recognition for the services provided to you during your short stay with us.

We look forward to welcoming you back and hearing from you soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,561 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
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English first
London UK
Level Contributor
82 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed February 9, 2014 via mobile

A busy business and leisure hotel on outskirts. Lovely room and super shower. Food very good, service fine but tea order got forgotten once during a busy breakfast period, but very apologetic about it. We also had to ask for quilt cover to be changed as it was marked.

Good bar menu and speedy service. Pizzas excellent as was the Mezze. Curry great in main restaurant and reasonable value. Thai restaurant is pricier but also great food.

The highlight were the massages. Simply the best we both had ever - and we do have quite a few around the world! . Three different masseurs all equally top notch. Significantly good value compared to UK. Fill your boots!

My wife reports good gym equip but no expertise on hand . If we came back we would return to this hotel.

Final tip: the hotel runs a free shuttle for evening visit to the Golden Temple. This is not to be missed and much better by night than day. We did both. Enjoy.

Stayed February 2014, traveled as a couple
Helpful?
Thank sailork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 11, 2014
Dear Guest,
Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. I am happy to hear that you enjoyed your stay with us as it is our constant endeavor to make our guests stay comfortable and memorable. Your feedback pertaining to various aspects of the hotel is quite inspiring for my team. I am extremely sorry for the lapse in service on the tea ordered by you during breakfast and also for mark on the quilt that was provided to you. I assure you that the same has been discussed with the team to avoid any future recurrence. Am glad to hear that the food was able to meet your taste buds and you enjoyed the massages at the Spa as it is our attempt to provide rejuvenation to the guests who experience our spa.

We look forward to welcoming you back and hearing from you soon.

Best Regards,


Bhagwan Balani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
Reviewed February 6, 2014

Stayed here with my family on triple occupancy and had to call the reception including the lobby manager several times for an extra bed. When the bed arrived it was just a mattress. I id not pay extra for matress upon complaining they got the roll away bed. that was done. My friends were trying to contact us on the hotel board number which kept disconnecting everytime they transferred the call to my room. It was frustrating and finally we had a local sim.

It not Hyatt for sure.

Room Tip: Opt for bigger room if staying on triple occupancy
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank londonwendy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 11, 2014
Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. I am extremely sorry to note that you did not enjoy your stay and had to follow up on the roll away bed while your friends could not be connected to you through the board line. Your recent experience was certainly not reflective of what we are known for. I would request you give us another chance to showcase our hospitality, this time.

Looking forward to welcoming you back and hearing from you soon.

Best Regards,
Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ko samui
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 5, 2014

Stayed here for 3 nights. This is my 2nd visit and its was an enjoyable one. The staff especially Mr Sahil was was very helpful and a big thank you to him for his assistance. This is a very good hotel and my wife and son love it here. My only complain is that in this day and age there should be free wifi for all the guests not just in the lobby. Will I stay here again? Sure!! The Alpha Mall next to the hotel will make the ladies happy for shopping!! Food here is good and staff is also very polite and helpful.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rrayKoSamui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 5, 2014
Dear Guest,

Greetings from Hyatt Amritsar!
Thank you for your second stay with us and also for taking out your valuable time in evaluating our product and services. Your feedback is quite motivating for my team. I am extremely sorry for the inconvenience caused to you due to wifi not being available in the room. We are currently working upon the same to make it available in the rooms and hope that we will be able to offer it on your next stay with us at Hyatt Amritsar. Your compliments have been passed on to Sahil from Front Office whom you felt deserved recognition for the services provided to you during your short stay with us.

We look forward to the pleasure of welcoming you back and hearing from you soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 2, 2014

My family and I travelled to Amritsar on the morning train and only had 30 minutes to check in, arrange a car and depart for the Waggah Border Ceremony. The Hyatt Staff expedited our check in and arranged a car on very short notice. The level of care was exceptional! The suites offer great views of the city and Golden temple in the distance. Breakfast in the morning was delicious and clean.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 3, 2014
Dear Guest,

Greetings from Hyatt Amritsar!

Thank you for choosing to stay with us and taking out your valuable time to share your feedback. I am happy to hear that you were able to attend the Wagah border ceremony. I am elated to note that my team looked after you well and the breakfast was able to meet your taste buds.

We look forward to welcoming you back and hearing from you soon.

Best Regards,
Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 29, 2014

In one-line, it was not a 'Hyatt' experience!!! Our room was extremely small even to adjust two guests with decent(a suitcase & bag-pack) luggage. Television was not working on the first day. Essentials were missing from the loo (staff actually told us they do not keep stuff like body wash, moisturiser Like really? That's pretty unlike any other Hyatt). In our 2-day stay, we had to run back repeatedly to the reception to get the room keys unlocked.

Good points : Breakfast layout was good, covered continental to north -south India. Much scope of improving Non-vegetarian platter for the guests.Courteous & pleasing staff. Well-managed conference.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuhiDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 1, 2014
Dear Guest,

Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. I am sorry to learn that you faced the inconvenience during your stay with us. We do place soap, bath gel, shampoo, conditioner, moisturizer in all our rooms as the basic amenity. I assure you that your feedback has been taken very seriously and the concerned department head has been spoken to. Please accept my apologies for the inconvenience caused because of the room key too, the key being an electronically programmed if kept with a mobile phone does not work at times. With reference to your feedback on non-vegetarian platter request you to share some more details with us by sending us a mail on amritsar.hyatthotels@hyatt.com
Once again, we apologize for the inconvenience caused to you and assure you that your recent experience was certainly not reflective of our usual service standards for which we are known. I request you to give us another chance to make up for this experience of yours by visiting us once again and allow us to serve you better, this time.

Looking forward to hearing from you and welcoming you back soon.

Best Regards,

Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 28, 2014

Stayed here on my one night in Amritsar on the 12th/13th of Jan.

fantastic hotel - despite being a walk in - was well looked after, had many things included and had an excellent stay. Free hotel shuttle to the Golden temple was really useful, Wifi included was also good - but unfortunately couldn't be used in the rooms, so had to walk down to the lobby frequently.

Rooms were fantastic, equipped with a cool control panel that takes a while to figure out how to turn the lights off. Breakfast was also excellent - full buffet breakfast, very filling.

Would definitely stay again.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Declan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at Hyatt Amritsar, responded to this review, February 5, 2014
Dear Guest,
Greetings from Hyatt Amritsar!

At the onset, I would like to thank you for choosing to stay with us and taking out your valuable time in evaluating our product and services. I am happy to hear that that you enjoyed your stay and the team looked after you well, your feedback is quite motivating for the team and pleasure to share that the compliments have been passed on to the chef as the breakfast was able to meet your taste buds.
We look forward to welcoming you back and hearing from you soon.

Best Regards,
Bhagwan Balani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Amritsar

Property: Hyatt Amritsar
Address: G T Road | Alpha One City Center, Amritsar 143001, India (Formerly Ista Amritsar)
Phone Number:
Location: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Amritsar
#3 Spa Hotel in Amritsar
#4 Luxury Hotel in Amritsar
#6 Business Hotel in Amritsar
#10 Family Hotel in Amritsar
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hyatt Amritsar 4.5*
Number of rooms: 248
Official Description (provided by the hotel):
Iconic Hyatt in the city of AmritsarNestled in the heart of the city and 10 minutes from the Golden Temple is Hyatt Amritsar, welcoming business and leisure travelers to enjoy luxury 5 star deluxe hotel accommodation coupled with the historical wonders the city has to offer.Hyatt Amritsar offers 248 elegantly appointed guestrooms including suites which are on the fourth floor of the hotel to ensure panoramic views of the city. Rooms have a sleek contemporary design with the highest levels of comfort.Savour specialty Thai and Chinese cuisine at ThaiChi or for more international and local Punjabi cuisine options with a flare, Collage is the ideal choice. When the sun goes down, head to The Lounge Bar for evening cocktails, soothing music and views across an open courtyard.Enjoy the warm Indian sunshine at the outdoor swimming and vitality pool or rejuvenate in one of eight treatment rooms at The Spa.Hyatt Amritsar is conveniently located 4 kilometres from the Golden Temple and Jallianwala Bagh. The Wagah border is also 30 kilometers away, and offers guests the opportunity to watch the retreat ceremony of the guard ceremony at the Indo-Pak border. The international airport is 25 minutes away, while the railway station is a 10-minute drive. ... more   less 
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Also Known As:
Ista Amritsar Hotel Amritsar
Ista Hotel Amritsar

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