This was our second visit to Amritsar, we stayed at the same property 2 years back when it was under the brand name of Ista hotels. Our first stay was exceptional however we were very disappointed with the food quality and the overall service on our second visit under the new brand-Hyatt. The hotel was doing 100% occupancy during the weekend and the staff at the reception were hardly able to manage the guests. The breakfast was horrible, food quality was bad. The live stations never had a chef in place and we had to wait for at least 10-15 minutes for everything so that the waiter could run to the kitchen and get the chef to the live station counter and prepare the order. The toiletries were of inferior quality. We would leave the hotel at 11 am and return by 2pm only to find that the room had not been cleaned., this is not what you would expect from a brand like Hyatt. The only advantage this property has is the mall situated in the same compound which make life easy as it has a good food court and all basic amenities are available next door. we will definitely consider other options for our next stay in Amritsar, this hotel needs a lot of improvement to match its brand image.
- Official Description (provided by the hotel):
- Iconic Hyatt in the city of AmritsarNestled in the heart of the city and 10 minutes from the Golden Temple is Hyatt Amritsar, welcoming business and leisure travelers to enjoy luxury 5 star deluxe hotel accommodation coupled with the historical wonders the city has to offer.Hyatt Amritsar offers 248 elegantly appointed guestrooms including suites which are on the fourth floor of the hotel to ensure panoramic views of the city. Rooms have a sleek contemporary design with the highest levels of comfort.Savour specialty Thai and Chinese cuisine at ThaiChi or for more international and local Punjabi cuisine options with a flare, Collage is the ideal choice. When the sun goes down, head to The Lounge Bar for evening cocktails, soothing music and views across an open courtyard.Enjoy the warm Indian sunshine at the outdoor swimming and vitality pool or rejuvenate in one of eight treatment rooms at The Spa.Hyatt Amritsar is conveniently located 4 kilometres from the Golden Temple and Jallianwala Bagh. The Wagah border is also 30 kilometers away, and offers guests the opportunity to watch the retreat ceremony of the guard ceremony at the Indo-Pak border. The international airport is 25 minutes away, while the railway station is a 10-minute drive. ... more less
- Reservation Options:
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- Also Known As:
- Ista Amritsar Hotel Amritsar
- Ista Hotel Amritsar