My visit to Amritsar was a couple of years ago and I remember Ista been labeled as the best hotel there, I wasn't disappointed at all , the service was really warm. The rooms were nice, well lit clean and adorned with all modern amenities.
The Spa folks were professional and my masseur was from ' Ananda' the famous Rishikesh resort.He did a real nice job at the stone therapy which I had chosen.
The service was great, the hotel staff took real good care of us and in fact got us some medicines from the bazaar for my girl friend who was feeling really unwell.
However the restaurants are steeply priced and the service is delayed , in fact we waited for our food in their Chinese restaurant for about 30 minutes to get someones attention... My advice stay at Ista and eat outside there are awesome places if you are adventurous enough to venture into the walled city..More