They are true as they say - 5 star luxury "BUSINESS" hotel. Yes, they mind for their business only.
I stayed here for a night, had to start early next morning, but could not sleep due to loud noise coming from the adjacent room. For once, I thought it may be a wooden partition !!!
I complained to room service at 00.30 hrs., the noise remained.
Again complained at 01.30, but no use. Then I gave up. The mgmt. said that they reminded the guests and assured that everything is under control, but noise continued till almost 03.30 hrs.
Next morning I asked for the complaint register at the reception. They gave me the feedback form to lodge my complaint !!!!! It was the height of the innocence for a 5 star hotel that does not have a complaint register.
The Manager replied that, he too was being humiliated, when he tried to instruct them. Why couldn't he called hotel security? So, no action, and no result.
All the guests are suppose to behave in a decent manner. Is it not the mgmt. duty to control such road side rascals, coming with bag full of money? Or the hotel mind only for the "Business".
5 star ratings for room, food, cleanliness etc... all pleasant, perfect and excellent..
but sorry guys, cutting the rating for no control over such people (you may understand my feelings)...More
- Free Wifi
- Free Parking