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“Worst experience as they made us change 5 rooms during 2 days stay”

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Elysium Garden Hill Resorts
Ranked #29 of 97 Hotels in Munnar
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Worst experience as they made us change 5 rooms during 2 days stay”
Reviewed December 20, 2013

We did our booking 2 months in advance and got our cottages confirmation written on mail. Now, when we checked in at 3 pm today, they have given us cottage for one day and asking us to move to their executive rooms tomorrow. For us, who have been traveling around the world, this is our worst experience with hotel industry, esp when we are traveling with 3 senior citizens and 6 children!!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travindian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Pune, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 19, 2013

Taking into consideration the cost per night, the hotel is not that worth. When I had gone, a construction work was going on with lot of noise and dust around. The rooms were nice. Food quality wasn't good except for rotis and dal-rice. They served a horrible fish curry. The staff is very polite and helpful. Overall, not worth the money. My driver also informed me that in this rate i would have got a much better hotel in Munnar town itself.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
2 Thank Anupam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 18, 2013

it was awesome experience in kerala and Elysium Garden Hill Resorts was very good in service, staff was humble and good, food was also good and was in our budget, trip to kerela and hotel was booked by Adventrails Holidays.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jigneshvjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 5 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 17, 2013

This hotel is located on Top Station road about a couple of kms from the main city hub. It a nice, clean, well maintained hotel with good hill views.The staff and service was good. The breakfast was good too. They had continental, south Indian as well as some north Indian food in their buffet. Rooms were clean. It;'s a nice hotel for a family stay...

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mehul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 6, 2013

We booked Delux room for 2 days, as construction work is on full swing we were upgraded to Cottage after innervation from our Travel Agent.

Cottage has good view from the window and small garden outside. Room Service is OK. Cottage is spacious however due to lack of proper furniture and poor lighting in dining room, space cannot be utilized. No restaurant and other recreation activity was working due to major renovation work in progress.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandeepbmistry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sambalpur, India
Level 5 Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 23, 2013

I have booked a cottage for 2 days on 15 oct 2013. The cottage is excellent. The Bed Room is nice with a good view from the window. The parlour is also very big with separate dining space. The small garden in front of cottage is also beautiful. We spend many hours sitting in the front Garden. The Bed is comfortable. The breakfast is good but with limited choice. The distance from the city center is not very far one can easily walk down to city center, which i have done. We did not have our food here so do not have any Idea. Mr Sudeesh helped in making our stay very comfortable. My 6 year old daughter told that this is the best hotel of our Trip to Kerala. I would like to thank Tripadvisor for making us select the best hotels at Munnar and in Kerala. I would definitely recommend this hotel for a excellent stay in Munnar.

Room Tip: Take a cottage it has got an Excellent view with front Garden sit out.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank NAYAK2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 8, 2013

The location of the resort is good and staff is helpful. The hotel is located on the Top station road which is around 2 KM from the city center. You can get Auto/Taxi to reach the market at nominal price however it is not a walkable distance. The view from the cottage of valley and mountain is wonderful. The General manager Mr. Johnsy had come forward to meet us and helped in making our stay comfortable.
Room Service is satisfactory not so good so bad. I felt the shortage of the staff for room service and kitchen. The food options are there for both veg. and non veg. however not much options in breakfast. The hot water was also running for limited time in morning and evening which should not be the case in the hill station like Munnar.
Hotel arranged the cab for site seeing and both the drivers were decent and helpful in nature.
There was some construction on-going to add more room that created some problem due to dust and tools sound otherwise the stay was comfortable.

Room Tip: The executive rooms are small in size so please book cottage, if possible.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank DEEJAIN14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elysium Garden Hill Resorts

Property: Elysium Garden Hill Resorts
Address: Top Station Road, Munnar 685612, India
Location: India > Kerala > Idukki District > Munnar
Amenities:
Free Parking Restaurant Room Service
Hotel Style:
Ranked #29 of 97 Hotels in Munnar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elysium Garden Hill Resorts 3*
Number of rooms: 20
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