We had the great misfortune of staying at this so called hotel for one night. The wet room was literally that, the toilet basin leaked, the mixer tap over the washbasin had a hole at the back that deposited more water on the floor than in the basin. The shower leaked so badly it was impossible to use. On the evening of our arrival we informed reception about these faults and they promised to fix the problems, on our return in the evening nothing had been done so we complained again and a man arrived with a large spanner and announced that he could do nothing until the next day.
During the night we were awoken by a large cockroach the size of a mouse that I killed and in the morning we noticed we had been sleeping on a torn and blood stained mattress.
This place operated in the knowledge that most people only stay for a night and the do not care about the conditions.
I complained to reception on our departure and received a cursory apology so I refused to pay the 3009 rs and asked for a reduction. The manager eventually arrived and said he could not reduce the tariff as it had been logged and the staff would have to pay the difference. The only reason I paid was that our taxi driver was getting very anxious to leave, talking about a local mafia and I could imagine the manager was in it.
I shall endeavour to have the payment stopped on our return to the UK.
I would not put a dog in this place and I don't like dogs!!
- Official Description (provided by the hotel):
- Nestling among the majestic mountains of the western ghats at an altitude of over 6000 ft., Munnar ranks among the most enchanting tourist destinations in Kerala - "God’s own country." Your perfect getaway in enchanting Munnar is the three-star, WestWood Riverside. Forty well appointed rooms and one presidential suite offer you all the modern amenities. Special Honeymoon & Adventure packages are available on request. Check in at the WestWood Riverside Garden Resort in Munnar. And let your enchanting holidays begin. WestWood Riverside is promoted by the EVM Group of Companies. Designed almost entirely in a rich wooden ambiance, Westwood Riverside offers you forty one well appointed Executive Riverview, Deluxe and Specially decorated Honeymoon rooms. For the ultimate in luxury, there is also a glass-walled Presidential Suite. The rooms have great views, round-the-clock room service, travel desk, Wi-fi, satellite TV, 24 hours hot water, and much more. Airport pickups, guided tours, local site seeing etc. can be arranged.New facilities additions are our speciality open-air Barbeque restaurant, Fire Grill and services of exclusive Holiday planner to make our guests holiday more memorable. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Hotwire, Hotels.com, TripOnline SA and Cheap Tickets so you can book your Westwood Riverside Garden Resorts reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westwood Riverside Garden Hotel Munnar