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“GOOD, TIDY AND WELL KEPT ROOM”
Review of Hillview Munnar

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Hillview Munnar
Ranked #37 of 97 Hotels in Munnar
Penang Island, Malaysia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“GOOD, TIDY AND WELL KEPT ROOM”
Reviewed June 21, 2013

Stayed there in June, 2013. The room was in excellent condition but the front desk staff were below average in service. I had to remind twice to send in a toilet roll before it was furnished. Same goes to when checking out. The room was in 2nd floor and when called for a bell boy to carry our bags down, even after 2nd reminder no one attended. Finally we have to carry ourself down to the car. During checking we were given a comments' form and I believe he must be a Manager there with coat, upon noticing me writing the actual cooment he staright away asked me to stop and took the comment note slip away. He must have expected all excellent remarks from me. May be my slip must have gone into the thrash. Apart from that the food and the restaurant was of seperb quality.

Room Tip: You would get a good hill view if given front side room.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anand111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
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Gurgaon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2013

I stayed in hotel hillview for 1 night. We booked 2 rooms. The experience was bad right from the point of check-in. It took almost more than 20 minutes to get the rooms. The window in one of the room was broken fromwhere mosquitoes were coming inside. There was only 1 towel in the bathroom for the couple. For second towel I had to call twice the room service at an interval of 25 minutes.
Hot water was not coming the washbasin. Brakefast did not have varities.
Worst of all, I wrote a feedback form at the reception during check out. The guys at the reception did not even care what I have written. Probably he must have torn the form once we checked out.

To trip advisor, what is your criterion for recoomending hotels ? On the entrance of the hotel, there was a big sticker recommended by TripAdvisor. Bad ! Worse !! Worst !!!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dinesh_Goyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 14, 2013

This was just one of the best resort that I have ever experienced. The service and the attitude of the staff was great.The food was superb. Thank you to all the staff who made our stay so good. We will definitely be back. We stayed last week here and were delighted with the overall experience. The hospitality of the staff was incredible and I would like to specifically mention the F&B Manager mr. vinod . huge rooms, amazing views, good food.When we landed at the hotel we were greeted very warmly by nicemol & shibu who helped us to check in to your Delux room.
Nicemol who was the front office desk spoke to us and made sure that out stay was very comfortable.she briefed us about the things we could do other than just being in the hotel. This was the first resort we stayed as part of our kerala tour. I should say, it was also the best among all other we stayed in. The ambiance was so authentic kerala style with soothing music playing in restaurant. The lobby decorated in traditional style was excellent. The rooms were very aesthetically designed and the food was a delight. Overall great place. it was one luxury experience with a very personalised touch !!!!!!!!!too short a stay it was ...will go back again and experience to the max!!!!!!! .

Room Tip: river side rooms
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shejolinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hillviewmunnar, Front Office Manager at Hillview Munnar, responded to this review, June 14, 2013
Hi Ms Shejao,

Thank you soo much for your valuable feed back about our hotel.
We hope your Journey to Singapore was Safe and good.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 12, 2013

This must have been one of the most wonderful stay that we have had in a long time, and we enjoyed the hospitality, service, food and amenities to the fullest.The food was very delicious and the spread for all the three meals were very wide.The service also is quite fast and most courteous.The buffet was well maintained.The staff was outstanding and friendly. The room offered an excellent view of the tea garden.
I have stayed in hillview many times before but still i am attracted to go and stay at hillview whenever i get an opportunity to travel to munnar.....The welcome to hotel & check-in was very smooth. Front desk staff was polite & courteous. Rooms are good and well worth it for the price we paid. Amazing place to stay to re energize, all the above people are so friendly personalized service over all great hospitality. Sure will recommend to others. especialy ayurvedic treatment was awsom . Me and my wife would never ever forget the warm welcome by a very pleasant and smiling lady accompanied with a gentleman. It was a pure traditional welcome which we didn't find anywhere in our tour. I highly appreciate the hospitality of each and every one of the crew. We were feeling so special as entire crew including the sweeper to manager gave us the best service everytime. especialy rani and mansoor .thankyou so much....

Room Tip: good view room
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank diblesairam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hillviewmunnar, Front Office Manager at Hillview Munnar, responded to this review, June 13, 2013
Hi Sir,

Thank you so much for your valuable feed back.
It may encourage us to make the service better And also In your next visit to Munnar We welcomes
you back to Hillview.

Thank You
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thiruvananthapuram (Trivandrum), India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 12, 2013

An awesome property to relax.. The first was about 10 years ago when we stayed at The hillview We loved it then and were thinking of going to the same place again. The view from the Superior Charm room is superb, the rooms were cleaned twice and the toiletries were adequate to accommodate the extra children even without specifically asking for it. we got 24 hours hot water in the room, The food was great too. We started the day with a good buffet breakfast and had our other meals at The samrudhiRestaurant(hillview).What really sets the place apart from most hotels I’ve been to is the warmth of the staff. We felt pampered and special and our every request was met.
Definitely look forward to our next visit there. to the room boys to the waiters at the restaurant, everybody always had a smile on their faces and always willing to help..thankyou.......

Room Tip: corner side view room
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank julefernandus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hillviewmunnar, Front Office Manager at Hillview Munnar, responded to this review, June 13, 2013
Hi Sir,

Thank you so much for your valuable feed back.
It may encourage us to make the service better.

Thank You
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goa, Philippines
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 12, 2013

I would definitely recommend hillview munnar to anyone who wants to visit munnar.The property is beautiful and the rooms are extremely comfortable and spacious too. The staff is extremely courteous and helpful and they do things for you without your asking.Excellent ambience and must say the best of the staff I ever met... very caring and helpful.Great place with good food and service. Thank you for a great great stay! Hope to visit it again.

Room Tip: second floor rooms
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank aliasainaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 10, 2013

service is very poor. hot water is not coming . No place for air circulation in the room . No view from room window . You can only see hotel kitchen from your room . Even we have pre booked for body massage , they have not done any arrangement in hotel's own massage center. .

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dgprajapati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hillviewmunnar, Front Office Manager at Hillview Munnar, responded to this review, June 12, 2013
Sir,

Thank you for your valuable feed back.Sir We have kept our hot water geezer outside it is operated by gas.because of bad weather the geezer were getting cold.And we are going to fix the diesel provision by this month

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hillview Munnar

Property: Hillview Munnar
Address: Near Blossom Hydel Park | A M Road, Munnar 685612, India
Location: India > Kerala > Idukki District > Munnar
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #37 of 97 Hotels in Munnar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hillview Munnar 3*
Number of rooms: 50
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Also Known As:
Hillview Munnar Hotel Munnar
Hillview Hotel Munnar

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