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“Basic rooms and bad service”
Review of Hotel Emerald Inn

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Hotel Emerald Inn
Ranked #70 of 97 Hotels in Munnar
Palakkad
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Basic rooms and bad service”
Reviewed October 21, 2012

We stayed in this hotel for two nights from 19/10/12 to 21/10/12. The only plus point of the hotel is , though the rooms are small but they keep the room as well the environment neat and clean. However, the following are to be improved.
1. Staff there require more training how to behave with the guests, they are not friendly and helpful.
2. Hot water in the bath room will come after you waste 4 or 5 buckest of cold water or 20 minutes keeping the tap open - wastage of water
3. hot water for drinking you will get after reminding them thrice
4. breakfast mentioned in the menu are not served and they impose on us their menu
5. we booked two rooms and in one of the room the intercom was not working which was reported immediately but never attended to. becuase of this i need to go and disturb on and of my relatives by knocking their door
6. newspaper was not serviced in the room, when we requesed they said we need to come down and read in the common area
7. overall needs more improvement and does not fit into two star
8. the above points were brought to the notice of Mr.Raju in writing who assured us will bring this to the notice of their GM, but i never receive a call from him till now

Room Tip: in case you have children less than 12 years, include them while booking online or else they will ch...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suthagaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Hydrabad
1 review
Reviewed August 31, 2012

We stayed at Hotel Emerald Inn for 2 nights. A super hotel near by munnar.The hotel was very neat and clean, the staff ( Moorty) treated us well. All the satff are very polite and dedicated to their work. We enjoyed a lot . When ever you visit munnar dont forget to spend a day at this hotel.

Room Tip: There is Super River View from the Premium Room 403
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faijas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hebden Bridge, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 30, 2012

The Hotel is located on the edge of a hill . There is no garden or space to walk for children. The staff are very sweet and helpful however none know how to cook! Our breakfast was very oily spicy and salty!! We idn't eat there any more. The rooms were very small. Hot water took ages, had to fill 2 buckets of cold water before we got actual hot water.

Room Tip: Carry mosquitoe repellents with you.
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  • Stayed March 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank karmain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Mumbai (Bombay), India
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 5, 2012

This is a budget hotel. They have taken great care in making up everything right from the quilts to linen and curtains. Their tariff is like a luxury hotel but it is not a luxury hotel as such. Nevertheless you don’t regret because rooms are done up nicely. For the tariff they charge I felt they should have provided heaters during winters, they don’t. There is a complimentary breakfast which has limited options but the supply is good.

Room Tip: They have certain rooms with better views, you may ask for it.
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  • Stayed December 2011, traveled with family
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    • Location
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Helpful?
Thank SSanjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 22, 2010

The room service was good
The room was also well furnished
Its in a non-scenic location and neither centrally located for shopping
Food quality is poor and the inhouse restaurant has very few options

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank gurupreeth_786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Emerald Inn

Property: Hotel Emerald Inn
Address: Devikulam Direction Silent Valley Road | Near NH 49, Munnar 685612, India
Location: India > Kerala > Idukki District > Munnar
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in Munnar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Emerald Inn 3*
Number of rooms: 19
Official Description (provided by the hotel):
Hotel Emerald Inn is situated only 250 metres from Munnar Town towards Silent Valley.Hotel has around 13 Deluxe Suite Rooms/4 Preamium Suite Rooms and 2 Luxury Suites.We provide ample Parking Space and Restaurant.Facilities Offered:Locker Facility/24 Hours Hot Water, Free Wi-Fi,Horse riding, Night Safari, Ayurvedic spa, Kathakaly & Kalaripayattu,Sightseeing arrangements, Guide for assistance and Cab arrangements ... more   less 
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Also Known As:
Hotel Emerald Munnar

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