The Christmas holidays’ trip to join family back home India was excellent. We included a two day trip to Munnar in our busy schedule. My father in law took care of booking the hotel and finalizing the places to visit. I recommended makemytrip for booking the hotels. He googled and zeroed in on Bellmount. He spoke to the Bellmount reception and confirmed the booking. As per the tourist hotel norms in India, they didn’t ask for any advance or credit card details. Our family of six members started the journey (of 4 hrs) and around midway, we got a call from Bellmount to confirm our booking. We informed them that we are already midway to Munnar from Cochin.
On arrival to Bellmount, and waiting at the reception for more than half an hour we realized that Bellmount has released our three rooms and given to other customers. We insisted on arranging some rooms in the same hotel as we didn’t want to end up in any unclean room without reading proper reviews. After 10 minutes of arguments without any help, we requested for the hotel manager and then came one Mr Rajan. We spoke to him for just less than a minute and the abusive language he used was not at all fit for a hotel manager.
He frightened us mentioning that he will beat us and won’t allow to leave Munnar in good health if we spend more time at the premises. With our families around and being in a holiday mood, we didn’t want to spoil our vacation and left the premises immediately.
Rajan might blame alcohol for his misbehaviour on the other day, but it was quite unbecoming of a hotel manager.
- Official Description (provided by the hotel):
- Bellmount Resorts is centrally located at NH Road Munnar, transforms you with its salubrious climate and offers a world of ultimate luxury within the cradle of enchanting bliss. Built around the natural abundance and cuddled up by misty mountains, the resort allows its guests to feel the bounty of the nature. Our impeccable hospitality service starts right from the spacious reception and we are devoted to make your stay an extraordinary and treasured experience, from the moment you get in. Bellmount offers you 47 deluxe rooms to ensure that your stay with us stays what it truly should be – an experience of a lifetime. Blessed with state of the art facilities and services, each of the deluxe rooms is designed to make you feel special and pampered. ... more less
- Reservation Options:
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