The hotel is located at the heart of Munnar and has very good view from Eminence Royal Suite. Still we cannot say it a good hotel as its service is pathetic and even their best room lacks proper care. The in-room tea maker was missing. Though they tried to explain that their room service personnel took it to clean them we found no fixed place for it inside the room. Again shaving mirror was not in toilet, nor was the hair drier. Again they tried to convince saying it might have been misplaced. We found their complementary wi-fi non functional. The room also had no facility of safe deposit locker.
The stay at this hotel was full of trouble. The taste of food was average. The menu in the buffet was repetitive. Once during dinner time we found that buffet menu had only one non-veg option and that was Malabar chicken. I had allergy to coconut and requested for a replacement as there was no other options. The restaurant people asked for extra charges forgetting all ethics that they had collected dinner charges in advance at the time of booking and now declining food. Later the problem was sorted out and hotel authority offered alternate dish. But it spoilt the mood.
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- Also Known As:
- Grand Plaza Munnar Hotel Munnar