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“Dissappointing !!!”
Review of Grand Plaza Munnar

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Grand Plaza Munnar
Ranked #19 of 104 Hotels in Munnar
Reviewed January 25, 2012

We made a 6 day trip to Kerala for a 3 leg journey - Munnar, Allepey and Kumarakom. We visited Grand Plaza as our first destination and we were disappointed.

We booked Grand Plaza as it seemed reasonable from its website but we were in for a surprise from the arrival itself. The staff was average - neither rude nor very attentive. The room turned out be very small and the bathroom was pretty tacky. For a new hotel, this was probably not expected.

The food served in the hotel is average at its best. We had dinner and breakfast for a couple of times and decided to eat outside after that.

I believe it way too expensive for its price - Would not go back again !!!

  • Stayed: October 2011, traveled as a couple
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9  Thank Parijat_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded February 1, 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We respect your valuable comments.We apologise for not meeting your expectations. We would certainly look into the areas to be improved and also assure you a much better experience next time. We are looking forward for an opportunity to serve you and give the best of the standards.

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764 - 770 of 915 reviews

Reviewed January 24, 2012

my friend circle many time go to kerala munnar but so nice hotel food,staff,service excellent
i suggest honeymoon couple and family food was excellent................................please go one time

  • Stayed: October 2011, traveled as a couple
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1  Thank Prem_1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded February 1, 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We appreciate the effort you took to give us such a valuable review. We are looking forward for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2012

Stayed here in Dec 2011 for 2 days with my family (wife and 3 kids). I had booked an Ambience room, but at the reception, even without my asking the room was upgraded to a Suite and also an extra bed was provided (at no extra cost).
The room was quite comfortable and clean. The bathroom was neat but just about functional (no bath tub or fancy fittings).
We ordered room service for dinner on both days. The food was quite tasty with decent enough portions. The complimentary breakfast was also good, with different menus on both days.
The place is walkable from the market area, so even if one does not have a vehicle, its quite convienient.
All considered its a good place (though not a big property) to stay if you are looking for a quiet and relaxing holiday.
The best thing obivously were the staff, who were courteous and I guess went beyond thier brief to serve. Keep it up !!

Room Tip: Rooms at the top floor (e.g 407) gives a good view of the lake as well as the tea gardens.
See more room tips
Stayed: December 2011, traveled with family
2  Thank sunilv06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded January 22, 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We appreciate your effort of giving such a valuable review. We are inspired by such comments from our guests and it also enhances the motivation of our team. We are happy to see you again at Grand Plaza in the future.

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Reviewed January 14, 2012

Grand Plaza is really the charm of Munnar. The warm welcome whcih we got when we entered the lobby made us believe how respectfully they treat the guest. The smooth check in , welcome drink on arrival and a good room etc were our first impressions. The staff are so courteous that we can feel the eagerness to serve and care. The restaurant serve nice buffet especially the breakfast south indian spread were amazing. Only thing is that they dont have a bar or discothique if this two would be added it could be a happening place. Anyhow nice job guys...cheers

Room Tip: Room with balcony ambience are very good ...worth the money
See more room tips
  • Stayed: January 2012, traveled with family
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2  Thank nora_sh17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded January 15, 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We really appreciate the effort you made to write the review. We are inspired by such valuable comments and this drives our team to be more motivated. We welcome you well in advance for your next visit.

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Reviewed January 13, 2012

I stayed in ambiance room and it was really a pleasant stay with grand plaza munnar i will recommend people to stay in this hotel for the best quality service.
Wish to come back too........

  • Stayed: January 2012, traveled as a couple
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2  Thank rizwan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded January 15, 2012

Dear Guest
Team Grand Plaza is thankful for your stay.We are happy to receive such a valuable comment from you, We also thankful for your recommendation. Looking forward to have you again at Grand Plaza.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2012

I stayed here for 3-4 days and the stay was excellent and the staff, restaurant and the food was great. I recommend to all couples who wish to visit this place 1st time or 2nd or 3rd etc u will be taken care nicely. So visit Grand Plaza and enjoy your holiday!!!!!

  • Stayed: January 2012, traveled with family
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5  Thank muragesh m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded January 10, 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We are extremely honoured to get such a valuable comment from you . We are grateful to you for recommending our hotel. Looking forward for your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2012

excellent service
we just arrived at grand plaza three days before. at the arrival,
hospitality services are very excellent.. hotel is located near lake,,nice
view...
Food is also very good and specially room services are very good. hotel
location is very near from the local market. so you can just walking around
hotel.... also wi-fi facility is there totally free.

I just recommended hotel GRAND PLAZZA for people who is looking for great
hotel stay

  • Stayed: January 2012, traveled with family
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7  Thank vipulb1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this reviewResponded January 6, 2012

Dear Guest
Team Grand Plaza is thankful for your stay. We really appreciate the effort you made to give such a valuable comment. We are inspired with such genuine review and it makes us motivated to deliver the best towards our valuable guests. Looking forward for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Plaza Munnar

Address: MSA Road, Munnar 685612, India
Location: India > Kerala > Idukki District > Munnar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Munnar
#9 Spa Hotel in Munnar
#11 Romantic Hotel in Munnar
Price Range: $56 - $151 (Based on Average Rates for a Standard Room)
Number of rooms: 39
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Also Known As:
Grand Plaza Munnar Hotel Munnar

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