We stayed here for 2 nights. Everything seems to be fine until the day of checkout. We did our booking almost 1.5 months back thru travelguru and we did the full payment. But at the time of checkout the hotel asked to pay 50% payment again as it seems they had some problem with travelguru and they might have hold their 50% payment. I asked the hotel to settle this with travelguru but they didn't let us leave. After wasting our 2 hrs we had to finally call up police and then they let us go. I was with 2 small kids and they totally spoiled our vacation. I would suggest never book this hotel as the hotel staff is very rude.
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- Also Known As:
- Grand Plaza Munnar Hotel Munnar