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“Poor Service and Food”
Review of Le Celestium

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Le Celestium
Ranked #53 of 201 Munnar B&B and Inns
Reviewed January 15, 2014

To start with this hotel doesn't have a good view. The service is poor. You have to frequently remind the staff for everything. Food is pathetic and it makes you puke. Not worth the price quoted.

+ points: Rooms are big and clean though room service is not.

  • Stayed: January 2014, traveled as a couple
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3  Thank VamsiPala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 - 81 of 128 reviews

Reviewed January 2, 2014

First time visited Kerala, started with the stay in this hotel which was not pleasant at all. Lacking basic facilities which is very important, Rooms are very small and food was pathetic, poor service, bathrooms are neither neat and clean nor have basic toiletries, limited hot water supply. Terrible if going with small kid

I wouldn’t recommend anyone to stay in this hotel

  • Stayed: December 2013, traveled with family
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3  Thank bdarya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

My first visit to Kerala, which started with the stay in this hotel, i am not going back ever. The rooms were small, the beds even smaller,bathroom not very clean,hot water in limited supply, unsolicited wake up call to inform that hot water is available(at 6 am...its a daily practice..they go and knock on each door to inform that hot water is available).The complimentary breakfast was just edible, dinner was sort of ok. The view from a small balcony left much to be desired.They were also short staffed, so the morning tea came 1 hour after the order...yes you read right, no tea kettle in the room either.....oh by the time tea reaches you, its cold already. Poor choice, not going back for sure.I am surprised that the hotel is being promoted by major travel portals, i wish they had had it checked out before putting it in our package.

Room Tip: Go if there is no better option available. They do have front facing rooms, but i was not impressed...
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  • Stayed: December 2013, traveled with family
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4  Thank AshishSethi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

Room was good.. But room service was worst.. I called 5 6 times for water bed etc.. Otherwise everything was good.. Nice small balcony, and good view from our room.. The hotel is located at the heart of the market.. Lots of good restaurants are available nearby.. Hotel's breakfast was really good..

  • Stayed: December 2013, traveled with family
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1  Thank Kkgp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2013 via mobile

1:spacious Room
2:Best Staff to deal with,they are too kind,humble and at service on 1 call.
3:Best quality and quantity Food at Reasonable rates as per tourist place,
4:Clean and hygienic sanitation Facility,

Best experience to start the trip of kerla.
If I revisit 1st option would be this as per experience.

  • Stayed: December 2013
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3  Thank Sainatth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2013

The hotel was easy to access and was centrally located. All the usual destinations were easily reachable. The surrounding area was okay. We did not try out the food, instead chose the many restaurants and eateries in town. But a word of sincere appreciation goes to the staff. We had booked a smaller room. But we went in the off-season, so the room occupancy was low. The manager graciously upgraded us to a bigger room at the same rate. It was a decent room with hot water and comfortable beds. Thx to all the staff and facility of this cute hotel! Recommended for their hospitality !

  • Stayed: April 2013, traveled with friends
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3  Thank Rajvision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Location : Heart of Munnar City, very very good indeed.
View : Very nice.Even though you can see the city, big patches of Nilgiri are also visible.
Food : Very good when it comes to a-la-carte. Buffet quality not that impressive.
Rooms : Pretty spacious and clean.
Service : Well behaved and dedicated staffs. During peak season/heavy occupancy small amount of delay would be there due to the low number of staffs.
Overall very good and highly recommended.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Cleartrip
3  Thank DuAvik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Celestium

Address: Colony Road | near Tea County, Munnar 685 612, India
Location: India > Kerala > Idukki District > Munnar
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #53 of 201 B&Bs / Inns in Munnar
Price Range: $36 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Celestium 3*
Number of rooms: 38
Official Description (provided by the hotel):
Leisure Inn Group of Hotels & Resorts has been in the hospitality industry since last decade and has built up a reputation of high standard of customer service. A distinctive feature of Leisure Inn Group of Hotels is their highly motivated and well trained staffs who provide exceptionally attentive, personalized and warm service. We have the reputation for excellence and are acknowledged for offering quality and value. ... more   less 
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