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“terrible hotel, poor standard of hygiene”

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OYO 5588 Le Celestium
Ranked #44 of 203 Munnar B&B and Inns
Reviewed January 31, 2013

hotel looks nice from outside only...staff was very bad...rooms were in pathetic condition..splly bedsheets ....their restaurant was in very bad situation...serve you very very spicy food...on our tour to kerala this was the worst hotel from yatra.com ....

  • Stayed: January 2013, traveled as a couple
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4  Thank RaviDabas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 - 101 of 136 reviews

Reviewed January 27, 2013

The hotel though located at good place is terrible to stay. Specially for senior citizens this hotel be never recommended as it has no lift. Despite having confirmed booking we were allowed check in at 6 pm. For another booking of my father in law booked by me for two nights we were told to be accommodated in adjacent hotel as the rooms were not empty even at 5 pm which was painful and shocking. The hotel was absolutely not clean, no proper attendance as well.

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Cleartrip
2  Thank Pritam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

I have stayed this Hotel from 23.12.2012 to 24.12.2012 on my family tour of Kerala. I have booked one double bed room through makemy trip.The Hotel situated in a excellent position at Munnar, near Tea County Resort.The room was excellent. One can take picturesque view of the Munnar from the balcony attached to the room. The Hotel Resturant is good, But the price of the food is little bit high. The complementary breakfast is not upto the mark. Only south India type of food supplied at the breakfast not the conventional Contenantal Plan food.

  • Stayed: December 2012, traveled with family
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Thank Tanmoy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

I booked holiday with Makemytrip for Kerala and Le Celestium was offered for Munnar. Guess what? these guys shifted us to another hotel saying their rooms are full (on a prepaid booking). Shifted to next door hotel Munnar Castle with lower rack rate. Room price for Le Celestium was 2999 whereas the other hotel was 2100. They did not give any reason for shifting us to lower category room on a prepaid booking, Worst front office staff, no courtesy. The Munnar Castle was even worse. Most rude front desk staff, ill mannered, no courtesy. Did not provide extra bed for the child even though paid for. Third class food and restaurant. These guys are real crooks with no shame.

Room Tip: Never go by bookings made by travel portals like MakemyTrip, check out on you own. Cheap and better...
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  • Stayed: December 2012, traveled with family
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3  Thank tanuj270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2012

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Cleartrip
4  Thank Swapnil T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 21, 2012

We went to munnar on 21st Dec and checked-in Le Celestium on Yatra.com's recommendations. The hotel rooms are below ordinary- paint from the walls peeling off, unclean sheets, no towels, frequent power cuts and extremely slow service. Please avoid!!

  • Stayed: December 2012, traveled with family
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4  Thank BTW_traveller_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

No hot water for 2 days

Irritating staff taking revenge on service complaints

No sufficient towels
No dustbins
Rooms have no heater and room freshener even
Worst experience

It is waste of money and time. For breakfast you have to wait for more than an hour.

  • Stayed: December 2012
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1  Thank jacksparrowy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about OYO 5588 Le Celestium

Address: Colony Road | Near Tea County, Munnar 685612, India (Formerly Le Celestium)
Location: India > Kerala > Idukki District > Munnar
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #44 of 203 B&Bs / Inns in Munnar
Price Range: $30 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — OYO 5588 Le Celestium 3*
Number of rooms: 36
Official Description (provided by the hotel):
Leisure Inn Group of Hotels & Resorts has been in the hospitality industry since last decade and has built up a reputation of high standard of customer service. A distinctive feature of Leisure Inn Group of Hotels is their highly motivated and well trained staffs who provide exceptionally attentive, personalized and warm service. We have the reputation for excellence and are acknowledged for offering quality and value. ... more   less 
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