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Ayur County Resorts
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Reviews (547)
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Reviewed September 20, 2011

Stayed there during my honeymoon.... my room was changed from Honeymoon suite to sun rise suite... dont know if it was upgrade or downgrade...
The room offered a scenic view....
Ayurvedic massage centre is good, food is okay... but very far from main Munnar

  • Stayed: November 2010, traveled as a couple
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1  Thank abhishek1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2011

We had made advance booking for 4 rooms in Ayur County. When we visited the hotel, the suites we booked were not available and they were offering us some third class rooms. When we wanted to cancel the serservation they were not ready to refund the money either even though the fault was of the hotel.

After we checked in, cable was not working in some rooms. Even the phone kept in the room had many keys not working. The hot water will come for just 2 min and after that you have to wait for at least 30 min for next round of hot water. In one of our rooms there was no power whole night.

None of the complains are entertained by the hotel reception. Even the room service is very very slow. You have to wait for minimum an hour for anything you order, many times you will not get it.

At the time of check out they waste lot of time. My people including us did early check out and left the hotel for good!!!

  • Stayed: September 2011, traveled as a couple
    • Value
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4  Thank Vishal_at_Trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2011

DO NOT EVEN BY MISTAKE GO TO AYUR COUNTY MUNNAR I HAVE FOUND INR 5 COSTING DHARAMSHALAS TO BE CLEANER THAN THIS....its very unhygenic and the rooms and upholstry is DIRTY ..i will never recommend anyone to ever go there...intercom doesn't work, cable network doesn't work, room service is extremely poor, power supply is bogus, and they charge you 35% of service tax for getting half things you order after several reminders..local untrained boys staffed

  • Stayed: August 2011, traveled with family
    • Value
    • Cleanliness
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7  Thank 297628Trip2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chancellorresort, Guest Relations Manager at Ayur County Resorts, responded to this reviewResponded October 25, 2011

There are so may guest coming to Ayur County and so many are happy, we get good reviews too.. we get genuine complaints too which we consider and see that it does not happen next time... Here guest has mentioned it is a terrible place and he finds a darmashaala better than this.. we really dont want any guest who come from a darmashaala as good rooms will not suit them.. in todays world nothing comes free.. you pay good you get things.. it is a hill resort and it has its own limitations.. for people who really enjoy the beaity of nature and is ready to spend money on thier vacation it is the best place in munnar. you pay 100rs and demand for rs 10000 service we cant give

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2011

We stayed in the 3-bedroom bungalow at Ayur County. The rooms were not checked before we moved in - the lights flickered, the phone did not work and there was no hot water. We had to physically go to the reception (uphill and downhill climbs that is equivalent to a mini- trek) to get things done.
Things did not get corrected even after multiple requests. We had to finally call their head of marketing directly at 10 in the night and only after that things were done.
Also they charge a ridiculous 35% extra for room service!
The food is average, no variety.
The only good part about the place is its location in the Munnar Hills. The pricing may be cheap, but so is the service. Don't go for this one unless location is the only criteria you have in mind.

  • Stayed: August 2011, traveled with family
    • Value
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2  Thank Grin-and-wink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2011

We had booked a presidential suite. The suite offered to us was 801. One of the worst presidential suite I have ever seen in my travel experience.

My Worst experience in this Hotel:-

1. The food service. JUST HORRIBLE. you will not be given any option apart from buffet which is very worst. In case if you order in room service they will say It will take 45 mins to 1 hr for service and they charge 35 % service charge which means if you order for Rs.1000. you end up paying 1350/- for terrible service and food.

2. This hotel gives first preference to the groups. So if you are a individual guest you will 100% suffer.

3. They will charge you very high for the rooms, but you will not even receive a newpaper in the morning.

4. The housekeeping - One of the worst service. If you call them at 10.00 in the morning they will come at 3.00 in the afternoon. Even if you try calling several times they will not respond. They use the same linen and do the beds. Oops Worst

5. In the presidential suite I found broken chairs, drawer knob broken, TV no clarity, stains on sofa. etc ,etc

6. The biggest comedy is they have bathtub in the room but to supply hot water for such huge tub they got a geyser of 25 ltrs. which covers only the bottom surface of the tub. TERRIBLE.

Therefore my advice to all travelers is Please do not prefer this hotel. Lot of travel agents will suggest you this don't get misguided.

Thanks

  • Stayed: August 2011, traveled with family
    • Value
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7  Thank Karthikram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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