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All reviews mandovi river small hill river view excellent view travel desk walking distance an upgrade breakfast buffet spacious rooms hotel is centrally located nice pool prompt service cake housekeeping staff excellent hospitality awesome stay duty manager
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Reviewed August 12, 2017 via mobile

Stayed here for two nights. The first room they showed me was very smelly and opened onto a child's playground. I asked to move and was shown another room which was fine. It's very run down though and the pool isn't open which was disappointing.

The reason for the average rating is that it is VERY noisy. All rooms are around an atrium and you can hear everyone as they arrive and leave - including drunken men singing and children shouting at 1 and 3 am. Also you can hear phones, conversations and ablutions in the adjacent rooms. The hotel is not soundproof at all.

I think I was hoping for a little splash of luxury - due to the photos and reviews on here, but there was nothing luxurious about it. Food was yummy.

Date of stay: August 2017
Trip type: Traveled solo
2  Thank jingle_jangle77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheCrownGoa, General Manager at The Crown Goa, responded to this reviewResponded August 15, 2017

Dear Guest,
Greetings from The Crown – Goa !
We thank you for taking the time out to input your valuable feedback.
This is to assure you that we have taken a serious note of all your observations. And all the possible measures have been implemented.
We humbly apologize for the inconvenience that you faced. We promise to serve you with deep rooted passion & assure paramount satisfaction on your next visit.
Hoping on seeing you soon for a sweeter & memorable moments with us.
Best Regards
Bobby Saxena,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2017

Let me get straight to the pros and cons:
PROS:
1) Excellent view from the hotel and amazing location
2) Very Courteous Staff
3) Room view was pretty good, clean and tidy
4) Room Service was very good too
5) Wi-fi was also good enough
6) Huge rooms
7) Nice pool side view to chill out with a Beer

CONS: Only one... Food...

Room tip: Choose a room that has view of the river and less trees
Date of stay: August 2017
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank Vatsal P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheCrownGoa, General Manager at The Crown Goa, responded to this reviewResponded August 9, 2017

Dear Guest,
Greetings from The Crown – Goa !
Wow ! this is outstanding.
Many many thanks for your words of praise. We are delighted to hear that you had a wonderful holiday with us.
More over we have made a serious note on your observations & all possible measures have been rectified.
Thank you for choosing to stay with us.
The Team & I eagerly look forward for your return visit.
With Best Regards
Bobby Saxena,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2017 via mobile

Wow what a great hotel
From the minute I arrived the duty manager daisy made us very welcome also my room got upgraded thanks
I personally think this hotel is underrated it's more than what it's made out
Breakfast 100% plenty choices changes daily
Clean pool
Rooms get cleaned daily
Great great view
100% safe
Loved the hotel would definitely recommend it
I travel the world with the work and so far in india this has been the best. Forget Taj this is really good
Good value money
Layout is same as taj
Thank you to the whole team made feel like at home
Thanks

Date of stay: July 2017
Trip type: Traveled with family
Thank S19FFE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheCrownGoa, General Manager at The Crown Goa, responded to this reviewResponded July 31, 2017

Dear Guest,
Greetings from The Crown – Goa !
Thank you for taking the time out to write about your joyful experience with us.
We are glad to know that you had a pleasant stay. Your words of appreciation have been shared with our Team & they are enthused to know that their efforts have been noticed.
Thank you for choosing to stay with us.
We eagerly look forward for your next memorable holiday @ The Crown – Goa !
Best wishes & warm regards,
Bobby Saxena
General Manager

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Reviewed July 23, 2017

We had our Parent's 50th anniversary Dinner organised at their River View hall. We had to change the location in last moment and the staff at the Crown was quite responsive. The food was quite nice and the place was done up nicely.

We found the staff very helpful and accommodating to all our needs.

The view from the hall is beautiful, unlike the regular Party halls, this one has lot of character because of the view from large glass windows. There is a very nice and large sit out where food was served.

Date of stay: June 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Divyat18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheCrownGoa, General Manager at The Crown Goa, responded to this reviewResponded July 26, 2017

Dear Guest,
Greetings from The Crown – Goa !
Thank you for sharing your thoughts on Trip Advisor. We are delighted to know that you & the family had a awesome Party with us. We thank you for choosing The Crown – Goa for this very important Anniversary Dinner.
Thank you once again for your words of appreciation.
The Team & I look forward for more such memorable times together.
Best of health & wishes to you and the dear family,
Bobby Saxena.
General Manager.

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Reviewed July 23, 2017 via mobile

The hotel is a three star hotel but the hotel management claims it to be a 5 star & they are charging GST@28% extra on room rent even if the room rent paid by you will below the maximum limit of GST@18%.
The breakfast buffet was ok - not good but not bad either.
The front office staff were very rigid & they don't even bother to listen to your issues/problems. But the room service was very good & even the staff was very friendly & helpful.
This is a nice place to stay if you are on a lazy and relaxed holiday.
The main road is only 200 meters from the Hotel gate so it's well approachable to market.
The rooms are very good & comfortable

Date of stay: July 2017
Trip type: Traveled with friends
4  Thank 657gaurav
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TheCrownGoa, General Manager at The Crown Goa, responded to this reviewResponded July 26, 2017

Dear Guest,
Greetings from The Crown – Goa !
We thank you for taking the time out to input your feelings on Trip Advisor.
This is to assure you that we have taken a serious note of your observations. Liked already mentioned at the time of Check In that we have no say in the matters of Taxation Policies – which are directed by the Government of India.
We humbly apologize for the inconvenience that you & your friends faced. We promise to serve you with deep rooted passion & reassure paramount satisfaction on your next visit to The Crown- Goa !
Thanking You,
With Best Regards
Bobby Saxena
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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