This is a two egged sword. The hotel itself is very nice. Brand new everything. Rooms spotless and the view lovely. Well equipped kitchen in our "studio room". Two fans (very silent and effective and an optional A/C). Free internett for checking email and such (internett on Roatan is very expencive). So far so good....But then the staff: We stayed there for ten days and never saw a smile on eighter of the staff members. No "hellos" and "no goodbyes". We felt like we were in the way. Would stay here again but should suggest a course in beeing friendly and providing service for the guests!