We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff did not value you as a customer”

Zephyr River Lodge Restaurant and Bar
Ranked #5 of 6 Restaurants in Lanquin
Restaurant details
Level 1 Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Staff did not value you as a customer”
Reviewed August 21, 2013 via mobile

Main problem was the staff and their inability to make you feel at all like a paying customer and more like an inconvinience. We wanted food at 7.30 and were told they no longer served food and only had that nights BBQ. We asked for that and told it had run out. Only available was chips or nachos after ordering nachos 20 mins later was told they had none left! Next day went for pizza which menu states begins at 4 only to discover it was pizza night so it wouldn't start until 5.30. Then went to reconsider and have a sandwich were I waited for 10 mins unnoticed whilst staff served others. At 4.05 I ordered my sandwich to then be told that food stops at 4 and they only did chips as they had run out of nachos! None of this would have been a problem if the staff had been apologetic and understanding rather than with a face like they didn't care. It was pricey as well which was irritating when you couldn't even order what u wanted!

    • Value
    • Service
Thank Chaz123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

20 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first

Travelers who viewed Zephyr River Lodge Restaurant and Bar also viewed

Lanquin, Alta Verapaz Department
Lanquin, Alta Verapaz Department
Lanquin, Alta Verapaz Department
Lanquin, Alta Verapaz Department

Been to Zephyr River Lodge Restaurant and Bar? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing