We stayed from the 21st august until the 28th. Overall we had a good relaxing holiday. We arrived at 10pm and were quickly checked in, taken to our room and shown where we could eat. Met Mohammed who said the table we sat on we could have each night, which got a bit boring. In the adult only restaurant it was clear that waiters had their favourite tables, may have been down to tips, as during the breakfast sitting we got cpmpletely ignored by abdo, who we found to be very rude. Lunch we mainly ate at the snack bar, which by the last few days I ended up fetchin my own drink after ordering one and waiting 15 minutes for it, hence one of waiters came over and apologised. Evenings we're spent in the adult only one, where Mohammed looked after us and made our drinks ready without tipping! He is a very hard worker and never any different between tables. The lad making the omelettes was very good, quick and I found I could eat something in a morning thanks to his lovely omelettes. The chefs were very helpful always around to ask them about the ingredients in the food. Very clean restaurant.
The room was beautiful always clean and we had a view over the pools, lovely to sit on the balcony and seethe people put and about. Our cleaner was very good and made every effort to talk to us when he saw us, the towel art was fab too.
Reception were friendly and helpful although I am not sure how well complaints are dealt with as when I did complain about a large group of. Children being drunk and shouting very rude things all they said was we can't do anything as they have a wristband on , so maybe I should have done what ever I wanted!!!!
We found the waiters at night very hit and miss, in the lobby very polite and friendly. The lads serving outside would be very friendly the first few days, having a laugh and a joke but. By about day 4/5 they seemed to ignore u, forget ur order, or just not bring it to u as they had new people to attend to and try and get a tip from. It is very obvious who tips, as they get the service .
We had the a la carte meal in the Italian, it was ok, but not my favourite.
The pools were very clean and the staff worked hard to keep them this way, although we were dissociated that because people save sun beds we could not get near the pool closest to our room, we had to go right to the far pool
The beach although not nice sand, was beautiful we enjoyed snorkelling and walking along the. Jetty.
The Thomson reps we found weren't very approachable, Hannah we found to be very miserable each time we spoke to her, so we did not return with questions etc 3 reps in on area, yet if u need one they all work the same hours, can't see the point in this!
Although their seems to be a lot of negatives, we did have a really enjoyable holiday, and met some lovely people. I would not say it is a five star hotel. Very inconsistent. Staff need to be more consistent. On returning home at sharm Airport we were told there were no seats for us and we would have to pay £50. We stood at the counter and said we weren't paying it as the ti let's stated 2 return flights, we think the man was trying to get himself some money.
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- Also Known As:
- Jaz Mirabel Beach Hotel Sharm El Sheikh
- Jaz Mirabel Beach Resort
- Jaz Mirabel Beach Sharm El Sheikh, Egypt - Nabq Bay
- Mirabel Beach Resort