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Royal Albatros Moderna Sharm el-Sheikh
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Reviews (6,839)
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4,042
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2,117 - 2,122 of 6,839 reviews
Reviewed June 14, 2014 via mobile

Well we are here again and it just gets better....

Room fab, food scrumptious, drinks icy cool and staff...? Well they just can't do enough for you.

Sat in the Columbus Coffee Bar; Cafe Nero? Starbucks? Costa? Forget them cos you'll not get better coffee anywhere and it's included in the overall package..! The coffee bar manager and staff are just brilliant.

Book this hotel ... NOW...! You will not be disappointed.

  • Stayed: June 2014
    • Value
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4  Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded June 19, 2014

Dear Rob,

It’s lovely to see you “here again” and I’m glad you like the coffee. But don’t forget the beach, the coral, the fish, the pools, the animation, the entertainment, the bars, the restaurants, the staff and last but not least, the sunshine.

Thanks for the great review and we hope to see you again soon.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014

just returned from two weeks here and can honestly say i dident want to come home, its a great location on the beach, very relaxed and staff are second to none, rooms excellent cleaned and stocked every day, pools and spa amazing , food is ok but no complaints .

  • Stayed: May 2014, traveled as a couple
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4  Thank paula p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded June 19, 2014

Dear Paula,

Thank you for the “first class” review and the nice comments about the beach, the staff, the pools, the spa and the rooms. I’m delighted you had such a great holiday and we look forward to welcoming you back soon.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014

We returned for our second visit and it was better than the first. Loved the new pool bar, beach cafe, beach bar and show stage were all great additions (even though I was dragged up on our last night and dressed as a women). All the staff were great, room was nice and clean. Food as before can't be faulted. We hope to return with a large group of family and friends next May for my 40th (when the site lets me book!). I would recommend RAM to family or groups of friends alike, as not only enough to keep you entertained on site but also a short cab ride to Nabq town with lots going on.

Room Tip: Request a room close to the pool that would suit you, we have kids and requested the active area which was ideal for us. For those guest that are less mobile ask to be close to the main building and the hotel will help (normally). For quieter evenings away from music you would want to be around the relaxation pool or the block behind.
  • Stayed: May 2014, traveled with family
    • Value
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2  Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded June 19, 2014

Dear Nick,

It’s great to hear that you’ll be coming back for your 40th next year so don’t forget to send us an email with any special requirements you may have and we’ll do our best to help.

If your second trip was better than your first I can see a pattern developing and it looks like your third trip could be amazing. We’ll do everything we can to make sure it is.

Thanks for the review and we look forward to celebrating your birthday with you.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014

We visited RAM with our 4 year old. At first we were given a room close to the relaxation pool but this was quite a distance away from the childrens pool and restaurants. We asked to change and were immediately given a choice of two rooms fitting our request which was excellent and we were moved very quickly. The rooms are cleaned daily and fresh towels replaced. The main complaint I have is the lighting in the rooms, its so dark even with every light switched on!!! This was our 4th visit to Egypt and every hotel we have stayed in provided bath robes apart from RAM. We had an issue with the safe in our room on a few occasions that was sorted out after a call to reception but it was annoying the number of times this happened.
There are several restaurants to cater for everyone, but as evening mealtimes are from 7-9 it is very busy and at times difficult to find a table. Restaurants are very short staffed so on a number of occasions you found a table to sit but no cutlery or napkins. It would be easier also if all the restaurants were all together rather than separated as you were constantly moving from one to the other to check menus. A lot of food available was the same everyday and I think I had tomato soup 4 times in a week!!! Deserts are not very good at all!!!
Childrens pool was great and our 4 year old loved it and made lots of friends and we enjoyed the aqua pool. There are a lot of broken tiles around the pool areas which are covered by large black mats and if anyone was to fall they would get a serious injury. Entertainment team in the evening were great and again our 4 year was at the mini disco every night for the two weeks. We bought the mini disco cd for £8 but you have to listen to the whole disc as you cant rewind it as it wont play!!
We had a great holiday but don't think its 5 star, possibly 3 1/2 but could be with some changes. For what we paid for 2 weeks it was definitely worth the money. The guys who sell the spa (hello to Tahir) treatments are persistent but we enjoyed the treatments, well worth the money.
All the staff are hard working apart from a few miserable bar staff.
We loved the beach bar and snorkelling was great.
This was our sons 2nd visit to sharm and our 4th, all in all we met some fantastic people during our stay and would say we had a great time. Weather from 2nd week of May is far more comfortable than in early september when its too hot for me!!!
May return to Sharm again for our 5th visit but like to stay in different hotels.

Room Tip: Make sure you take mosquito repellents!
  • Stayed: May 2014, traveled with family
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2  Thank hibbie07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded June 20, 2014

Dear Hibbie,

It sounds like you had a great time and overall you found it to be good value for money and that’s how it should be. In some hotels they give you a few extras like the bathrobes but you do pay more for your holiday and we have listened to our guests and we have arrived at this excellent level of comfort at a very affordable price which is what the huge majority of our guests want.

We have five themed buffet restaurants offering Asian, German, Italian, Moroccan and Indian cuisine and there really is something for everyone including so many live stations serving their specialities as they cook them. They vary the menu every day over a 14 day rota so I am surprised to find you didn’t find much to your liking but I am pleased you liked the tomato soup.

Your 4 year-old clearly liked the children’s disco and I hope the CD is reminding him of what a wonderful time he had now that you are all back home.

I see that you don’t often go back to the same hotel but if you should return to Sharm and find that your next hotel is not up to scratch we would love to see you again.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2014 via mobile

Excelent all rounder. Grate customer service. They have a well facilitated resort spa i had 3 wonderful massages 2 by Daliea and 1 by Raushia very proffesional beats anything ive had before. Different type pools depending what you want. Lovely beech with jeti i went snorkling of the end and it was wonderful so clear. A wide selection of foods so loads to choose from. There was even a coffee house too that was fab sharky and tarok were really wonderful i love my coffee and i have to say it was better than most costas!!! Thought was also put into the rooms by our lovely cleaner Eldon such lovely finishing touchs just made it abit more personal for me. The hotels standard in all were very professional from managers to pool boys to gardeners all grate... will defo be visiting again and would recommend to anyone going to sharm.
Thanks all for a lovely stay xxx
Natalie and Peter x

Stayed: June 2014, traveled as a couple
Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this reviewResponded June 19, 2014

Dear Natalie & Peter,

Thank you so much for taking the time to write this “fab” review of your recent holiday with us. It’s wonderful to hear that everything went right for you and you appreciated all the hard work that the staff put in day after day.

I’m glad you enjoyed your massages in the spa and the great coffee in our Columbus Coffee Lounge by the lobby. Did you know it is open 24 hours? So good if you need to get up early for an excursion or come home late after a special night out.

Your recommendation is very welcome and we all look forward to seeing you again soon.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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