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“great hotel, amazing staff”

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Royal Albatros Moderna Sharm el-Sheikh
Ranked #12 of 32 Hotels in Nabq Bay
Certificate of Excellence
London, United Kingdom
1 review
“great hotel, amazing staff”
Reviewed April 27, 2014

A friend and I visited Sharm for the first time this month and stayed at this hotel, really pleased we did it was great.

First thing on arrival we were greeted by the reception staff who were very helpful and sent us straight for something to eat whilst they sorted everything out. We were then taken round to our room, which we were pleased with. The housekeepers keep your room so clean all the time and make sure you always have everything that you need.

The hotel itself is quite big but does not take long to find your way around. The hotel had so many different restaurants, I think 5 in total. Takes a little while to get to grips with what is where but always something that you will like. The Chinese and Indian restaurant is a must if you like both cuisines. Very delicious!!! There is also fresh doughnuts and crepes made daily.

The hotel has many different pools depending on what type of holiday you are looking for. Kids pool, active pool and a relaxation pool, all with pool bars close by.

The animation team are amazing and really good with the kids. They are always floating around to get you involved in things and to make sure you are ok and are having a good time. Lovely bunch of people who are always smiling and ready to make your holiday enjoyable, especially Chika! I couldn't have asked to meet a nicer more hard working person.

The staff at the royal albatros are all such hard workers. They seem to work around the clock to ensure all holiday makers have the best experience possible. Cant wait to go back and see many of them that we made such good friends with.

If your considering this hotel, trust me go for it! You will not be disappointed.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heidi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, April 29, 2014
Dear Heidi,

This is a marvelous recommendation and we thank you for it. I am proud to lead such a great team here at the RAM and we all work hard to ensure the guests get the best experience possible from this amazing resort.

We do indeed have 5 restaurants – Asian, Indian, German, Italian and Moroccan and they are all situated close together, a little like a food court, so you can all have something different and the choice really is staggering.

I’m so happy that your first visit to Sharm was to us, so that ensures that you will be back again – hopefully soon.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
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High Peak
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 27, 2014

For anyone reading these reviews & wondering if to try this hotel you will not be disappointed....it was our 2nd visit and it is still fantastic! The food renowned in Egypt to be dodgy is absolutely lovely.....freshly cooked pizza oven, freshly cooked pasta station, a fresh chicken rotisserie just like at home, loads of salad, different potato options, jacket/boiled/creamy mash & of course always fries....lots of choice for everyone, we never ever struggled at all. My husband is a bit more adventurous than me & he tried lots of things which to me didn't look particularly appetising but he then said try that you'll like it, it's lovely & he was right. My daughter's favourite station was the hot chocolate fudge brownie & ice cream, who'd have thought you could get that in Egypt?! You get mithered a little bit from the guys from the diving centre & spa but you can get a red flag from reception to hang on yr parasol which means they are not allowed to come near you, on saying that I had a pedicure & half leg threading & my husband a massage & shave for £70 & it was lovely & relaxing. We also booked 1 trip with Marco from the dive centre & that was really good value too so would recommend listening to what they're selling if you're planning on any trips but always knock them down a little. The water park us fab for kids although you do gave to queue for the mats/rings at busy times but this did not seem to bother our 13yr old at all. All the staff are great really friendly, couldn't believe that some of them actually recognised us from 2 yrs ago and reception are always very helpful. The new beach bar & evening entertainment area is amazing & they opened the new poolside bar whilst we were there which is beautiful.....you just cannot fault this hotel at all......we are already planning to return next Easter! can't wait!

Room Tip: We gad room 1424 overlooking the pool & was lovely
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MandMandE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, April 29, 2014
Dear Guest,

What a lovely review and thank you so much for taking the time to share your experience on this forum. I’m glad your daughter liked the chocolate fudge brownies with ice cream – I wonder if she prefered the hot brownie or the cold one.

It’s great to hear that you’re planning your next trip so drop us an email if you have any requests and we’ll do our best.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2014

What a great holiday, I have been to a lot of sharm hotels, but the incredibly helpful staff made the difference, the pool/slide lifeguards were particularly brilliant. If you have children, this a particularly good resort, the pools are great with a really good children's pool.

The gym, for a hotel one, is very good. All the kit is very new, lots of cv machines, the weight machines are good, techno gym stuff, smiths machine with some plates, dumbells upto 20 kg.

Wine and beer is ok, some resorts I have been to, it is just not drinkable. The beach bar waiters were especially good, I didn't even have to ask, drinks just kept on arriving at my table.

The beach area is good, the water is shallow for about 500m, really useful for young children learning to snorkel. The pier is a really good size, with a substantial platform at the end for diving, with plenty of different steps into the water.

I liked it so much I have just booked a return visit in October.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex71238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, April 29, 2014
Dear Alex,

I’m delighted you had a great time here and we appreciate your nice words about the staff and the facilities. You’ve already booked for October so if you want the same room or have any special requests, email us in advance with your booking details and we’ll see what we can do.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Looe, United Kingdom
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 27, 2014

We have recently returned from a family holiday at The Royal Albatros Moderna, there were 14 in our party all together and we had a very good time with only a few issues which need mentioning.

The restaurants were good and the food was hot with lots of choice from the kids right up to the older guys in our group...... No one could go hungry here..... The drinks on tap were good and free flowing as was ice cold bottled water....

The hotel was very clean and was very busy at Easter..... All the rooms were full.... The pool areas were very busy but you could find a sun bed most times.... Not happy with the beach area..... Local traders are constantly asking you to look and a buy cheap items but their young daughter is also sent to ask for money...... It's not fair as she looks so cute and you feel you should give something... They play on your heart strings.... The beach security will clear them off for you....

The water park was well managed and great fun.... The queues were well managed too and average waiting time 5 minutes....

The Hotel is massive and has a range a new blocks, renovated rooms and old rooms which are still nice but do need a make over soon...... The beds were comfy and the bathrooms clean but the TV and wooded Furniture is old and a bit tatty..... Kettles and fridges in your room to keep your drinks cold is good...... The aircon works great too.....

The entertainment was ok at best..... A couple of good singers but some shocking acts too.... The sketch night was a particular low point for me.........

I would like to thank Marco.... In the dive centre for organising our boat trip and snorkelling .... A private boat for the 14 of us with private transfers a long with drinks for £180...... And the boat had 2 guides when we went snorkelling ..... Very good.....

Don't bother going to the Hard Rock Cafe...... The staff are quite rude and argue with each other rather than get your order Right.... This has no reflection on the Hotel other than you get a 20% discount voucher from reception.......

Last point....... When you get to Sharm Airport..... It is nothing less than bedlam..... @ 2000 people trying to get through 3 passport control booths...... Nightmare..... In @ 26oC ......Then you get outside and have to find your coach transfer.... Local Guys trying to carry your bags for a bit of money but you do feel a bit threatened.....

Room Tip: Ask for a new room..... These normally start with a 1..... IE 1250 all the other rooms are in the hu...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Warren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, April 29, 2014
Dear Warren,

Thanks for the review although it does seem that your negative points were the Hard Rock Café and the airport and we have no control over those. However, you have said a few nice things about the RAM and we very much appreciate your kind words for the staff too.

Hopefully, we’ll see you again next year.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 26, 2014

Having never been to Egypt before we weren't sure what to expect. We needn't have worried, right from the start the service was always with a smile and nothing was too much trouble. Our room overlooked the quiet pool which was lovely, but was on the top floor, so involved 3 flights of stairs every time we went to our room. The room was great, no problems and kept extremely clean and well supplied with towels etc by our room attendant (sorry forgot his name) who left us lovely towel creations to make us smile (room 1834). There was a great choice of food at breakfast, lunch and dinner. The omelette & egg station at breakfast are a must and the smoothies are lovely. The service in the restaurants is great and we must give a special mention to Mohamed Ghreep who was always there with a smile ready for a chat and our drinks of course. The choice of food is huge and you could find something for even the most fussy eaters. My daughter enjoyed the fresh made pizzas and the hamburgers, among other things. The coffee lounge by reception is also worth a visit, but if you can't walk that far the Jazz coffee station in the dining area is also great. 4pm is doughnut time, definitely not to be missed and the ice cream too.

There are 4 pools which are all nice but we found getting a bed by the active or quiet pool very difficult when we were there as towels were already out by the time we got up (around 7am) but we were nearly always lucky enough to get a space by the small pool which our room overlooked or at the beach. Another shout out to the lifeguard Mohamed Shaaban who looked after us along with the 2 waiters from the poolside bar who worked non stop, as did ALL the staff. The Animation team were also great fun run by Adel there was Stephanie, Chika and (sorry can't remember the other guys name) entertaining us very night. Another example of hard working but always smiling staff. Our drinks waiter Maghed at the beach bar always appeared within minutes of sitting down and gave everyone the right drinks every time (amazing considering how many people were there at any one time). A new toilet block at the beach Bar opened while we were there and is a great improvement on the old one, which was more than adequate but a little small.

We went on a diving trip to Tirana Island with Bright Shark who were based in the complex. Whole day was absolutely wonderful. Aymon was our dive instructor and was absolutely brilliant. Our boat was the Yasmeen I and from the Captain to the chef were all lovely guys. Lunch was amazing and the DVD/pictures taken by the photographer were a great keepsake. We also went quad biking which is another great trip, lovely people, lovely food, what more can I say.

All in all I cannot fault the hotel except the wifi is a bit hit and miss. One of our group hired a dongle so we were able to stay in touch wherever we were. We had a great holiday and send our thanks and appreciation to all the staff who made it a memorable visit to Egypt.

Room Tip: Rooms facing quiet pool are good but ask for lower numbers (700's) as rooms in the 1800's ar...
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gary-and Tricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, April 29, 2014
Dear Gary & Tricia,

Thank you for the memorable review and I’m so pleased you all had a great time. We have resolved the sunbed issue (as detailed in other responses) so there shouldn’t be such a scramble for them now. By the way, we have 6 pools but who’s counting?

Looking forward to seeing you all again soon.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 26, 2014

Thoroughly enjoyable and relaxing holiday. Ideal for our kids aged 10, 9 and 6 as plenty for them to do. They loved playing in the relaxation pool and also spent hours at the aqua park. Great fun for all of us.

Food was very good with lots of choice and never had a problem finding tables. There was plenty of fresh food or pizza/burgers if you prefer. Sometimes had to get our own cutlery which we were happy to do. We had to get drinks ourselves from the bar, however in some areas there was waiter service for drinks. It was nice having the choice to sit inside or out. We definitely made the most of the homemade croissants at breakfast and doughnuts in the afternoon. Local spirit/wine and beers only which were ok but nothing special The coffee bar in reception was great.

We always managed to get sunbeds eventually with the help of the pool staff. We usually got down to the relaxation pool about 8ish, there weren't any at the active pool at this time. People had apparently been reserving them by 5.30am. However, before we left, the hotel put a stop to this which made the situation a lot better.

The entertainment was very good in the evening and also during the day if you wanted. It is a huge hotel which means you can opt for a quieter or a more active holiday if you prefer.

We loved walking along the jetty and snorkelling with all the beautiful fish. There were camels on the beach which really impressed the girls. There are lots of people pestering you on the beach and in some parts of the hotel, either selling day trips or spa treatments. They do take no for an answer but you can get some good deals. We had a lovely massage in the hotel and took a trip to swim with dolphins.

Our room was quiet and spacious for the 5 of us. However, the bed wasn't the most comfortable as it was very firm. The floor never seemed very clean. We also found the shower cold with very little pressure. However, when we informed guest relations the shower was sorted out immediately.

All in all we had an amazing time and would definitely go back again. However, a few little niggles which I have mentioned prevent me giving it 5 star.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karenR907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, April 29, 2014
Dear Karen,

Your point about going to Guests Relations is a good one. I know in a perfect world there will be nothing wrong but occasionally things do not go as planned so if you do visit Guest Relations they can usually resolve these issues for you there and then. Perhaps the bed and the floor could have been improved this way.

Thanks for the review and the recommendation and we hope to see you again soon.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 26, 2014

yet again a superb holiday at the RAB
as usual the room was of excellent quality and cleanliness thanks to our friend Ahmed who did an excellent job of tidying up our mess.
this hotel is the best hotel in the world that I have visited hence our return year after year.
This year the shows and entertainment was of particular enjoyment although each year has its golden memories.Thanks to all the bar staff especially down on the beach for brill service and attention with friends who we hope to see next year.
The food there is to die for with 6 restaurants the choice is amazing and I would rate the quality on the highest scale.As too the cappuccinos in the Columbus bar were amazing (missing them already) and would like to thank all our friends there for making us comfortable.
There are no real words to describe this place enough. Perfect for families and couples and the snorkeling off the pier is unbelievable.
Thanks to Hanni our rep for organizing our trips Scuba diving, Cairo, Dolphin swim and Quading.Just another perfect holiday cant recommend you all enough to all wondering where to go just go here you will have an amazing time love to all

E ashmore

Room Tip: All rooms we have had are of good quality and we have been in the family rooms by the aqua park the...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ted A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, April 29, 2014
Dear Ted,

Thanks for the amazing review and the recommendation – you clearly had a great time and will soon be back for your fourth visit we hope.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Albatros Moderna Sharm el-Sheikh

Property: Royal Albatros Moderna Sharm el-Sheikh
Address: Peace Road, Nabq Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Nabq Bay
#11 On the Beach Hotel in Nabq Bay
#12 Luxury Hotel in Nabq Bay
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Royal Albatros Moderna Sharm el-Sheikh 4.5*
Number of rooms: 680
Official Description (provided by the hotel):
Opened in 2004, the 5* resort has a dream location on the golden sandy beach on the new hotel zone of Nabq Bay, facing coral reefs in the crystal clear waters of the Red Sea, and the shipwrecks of the nearby Straits of Tiran. The main building and the attached two-storey building are surrounded by resplendent gardens extending down to the beach. This elegant all inclusive resort is only 12 km from Sharm El Sheikh Airport, and 20 km from the famous Naama-Bay.Whether you're celebrating an anniversary or honeymoon, planning a family vacation in Sharm El Sheikh or just wanting to get away from it all, Royal Albatros Moderna is the perfect place for all ages and interests. ... more   less 
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Also Known As:
Royal Albatros Moderna Hotel Nabq Bay
Calimera Royal Moderna
Calimera Moderna Beach
Royal Albatros Moderna Sharm El-Sheikh Sharm El Sheikh, Egypt - Nabq Bay

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