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“Great hotel but not 5 star”

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Royal Albatros Moderna Sharm el-Sheikh
Ranked #11 of 32 Hotels in Nabq Bay
Bedford, United Kingdom
Level Contributor
106 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great hotel but not 5 star”
Reviewed November 19, 2013 via mobile

Stayed here for a week. For the money we spent we had a great time but not 5 star as advertised. Hotel staff were excellent and friendly. Food good but very similar each day. Bar staff could not do enough for you. Third time I have been to Sharm and will go back to more expensive hotel next visit.

Stayed November 2013, traveled as a couple
Helpful?
2 Thank Gertbert1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,569)
Date | Rating
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English first
Bracknell, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 18, 2013

Having stayed in Sharm twice before I was pleasantly surprised by this hotel. Previously I had found hotels to be 'ok' but this one was fantastic! There are 5 restaurants to choose from and most food is freshly made in front of you! Ice cream, crepes, donuts and an amazing coffee shop with afternoon cakes are included in the all inclusive deal.The whole place was very clean and you could always get a place round the pool. The red flag system which stops any sales reps approaching you was fab as they can be quite pushy. There is a mini water park there with a family tyre type flume, a black hole flume and slides you go down on a mat! There is also a kiddy water park which looked really good. The only downside is the evening entertainment seemed a bit unorganised-fire show was really good though! Absolutely fine for chilling out but not particularly professional. Definitely tip the waiters etc as you go and they will look after you! I would definitely come back and would recommend this hotel to anyone!

Room Tip: If you want to have a room in a quieter area then ask for one by the relaxation or heated pools. The...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GemNash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, November 21, 2013
Dear Sir or Madam,

Warmest greetings from the sunny Royal Albatros Moderna Sharm el-Sheikh.

Thank-you very much for your kind comments and the “5 out of 5 - excellent” rating you gave our beach resort. We really appreciate your support and the team will be delighted you have recognized their great efforts.

We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations.

Blessings from us all at Pickalbatros hotels..

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
108 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed November 18, 2013 via mobile

This was our 2nd time here. Love the hotel and would go back. I do have a few negatives to share this time but I would still go back.
Our room didn't t seem as good this time, the bathroom wasn't as nice this time. There was 3 of us in the room but it was only set up for 2. So had to sort out extra towels, the 3rd bed had to have bedding on that was like sleeping on hardboard, no mattress, 2 cups. The cleaner came and sorted it straight away but it should have been done when arrived.
Food was ok we did get fed up with it mid week. There is 5 separate restaurants but when you do look there's probably 3 different dishes in each.
Entertainment is Rubbish. Please get better shows, they could even do it in the auditorium what's unused.
Pool / snooker you had to go to the sheshi bar. Nobody new where to go. 8euros per hour. Needs to be someone in there all the time to save you hunting.
We had better service round the relaxation pool.
Spa we paid £120 for 3 of us for 2 hrs but the 1st hr it was very in organised they didn't tell us what to do. Jacuzzi had dirty scum in it. A little off putting.
Wifi was crap in hotel that needs sorting. We rented a mobile wifi unit from Sinai adventures for £20 for 7gb. Well worth it. Lasted all week, 3 of us used it. Brill. We emailed them before we got there and they met us just outside the gates. Amazing. Kept us entertained.
We slept well. I would go back as it is still a lovely hotel for the money. None of us were I'll.
Ram please sort a few of these issues out.

Stayed November 2013
Helpful?
1 Thank The3M's
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, November 21, 2013
Dear Sir or Madam,

We were very delighted by reading your so lovely praises about our Royal albatross Hotel upon your recent repeated visit for which we would like to sincerely thank you.

It makes us really proud, that you find our place excellent and we will be honored to be your host soon again for the 15th time. And I shall pass your kind words on to the staff.

Once again we thank you for your valuable time taken to post such a wonderful review and we are looking forward to welcome you again in Royal Albatros Moderna .


Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2013

This was the fourth time we have visited this hotel and our experience just keeps getting better. All the staff were very helpful and always had a smile no matter what time of day. After reading some of the other reviews in relation to the poor food I would totally disagree. There are so many different restaurants and varieties of food, if you can't find something you like you must be extremely picky!!! There was always a selection of salad, chips, pizza, pasta and chicken nuggets for those less adventurous as well as many different local dishes which are lovely.

We have visited this hotel just as a couple as well as with teenagers and smaller children. The beauty of it is that there is something for all ages. The wee ones loved the kids pool and mini disco where as the teenagers loved the water park and coffee shop! We on the other hand loved the peace and quiet, however if you like a more lively evening experience there is always something going on to entertain you.

We would highly recommend this hotel and have already booked to go back in April :)).

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cath D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, November 21, 2013
Dear Sir or Madam,

Warmest greetings from the sunny Royal Albatros Moderna Sharm el-Sheikh.

Thank-you very much for your kind comments and the “5 out of 5 - excellent” rating you gave our beach resort. We really appreciate your support and the team will be delighted you have recognized their great efforts.

We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations.

Blessings from us all at Pickalbatros hotels..

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paphos, Cyprus
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 18, 2013

A second home for us Royal Albatros Moderna, by far the best hotel we stayed. A beautiful quiet palace, with everything you want. Bars,pools, restaurants, beautiful gardens, aqua parks! The rooms are big and mostly clean. The people working there are so amazing.Always smiley and polite. All the time at your services.So kind people, already made good friends there. Thank you for making us feel like home, i am already missing you all. Can;t wait to see you again on May! :))) Sophia and Sonia

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, November 21, 2013
Dear Sir or Madam ,

Warmest greetings from the sunny Royal Albatros Moderna Sharm el-Sheikh.

Thank you very much for your wonderful summary about your vacation at our Albatros Hotel.

We are more than happy, that you had such a fantastic holiday with us here and liked our resort with all its facilities and services.

Once again we thank you for your valuable time taken to post such detailed review and for all your recommendations. We are looking forward to your next stay with us here and to welcoming you back very soon.

Kindly accept our warmest regards.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevenage, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 17, 2013

Just got back from RAM , overall not really that impressed, something really felt like hard work, like ever being able to use the wifi, or getting to reception as the desk is always busy (mostly people moaning about the wifi). The coffee shop was very nice, the food is good, lots of choice but one really annoying thing is the restaurant closing times, if it says 8-10.30 then 10.30 means its closed, shut & all the food is cleaned away and the place is cleaned, so if you get there at 10 expect to get moved around, the food being cleaned away and the place being cleaned around you. The staff bang and crash the tables around to make it clear you're not welcome and are holding them up, very rude!
The reception staff can be quite short and rude, not all, some are good, but some can't be bothered, this sums up all the staff, some excellent some obviously see the customers as an inconvenience. The hotel building is ok but showing its age, certainly not a 5 star, the rooms are looking dated but clean and ok. I think this resort would suit families better than couples, and the waterpark rides are good as are the pool areas, the kids all looked to be having a great time. To sum up, for a £500 week holiday its not bad value, but don't expect 5 star and don't have high expectations on the service and you will have a good time.

Room Tip: High floor rooms are better as they have been refurbed
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MatthewKnott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 17, 2013

Spent 2 weeks at hotel . Plenty of variety in food choice. Crossiants freshly made. Pizza made to order. Any type of pasta, fish meats . Fresh doughnuts, crepes, everyday. Could eat from breakfast time to bedtime. If you couldnt find food that you didnt like then you shouldnt be travelling abroad!! Room very clean . Pool clean .all types of drinks . Kids really enjoyed being able to choose from such a varity . Will be going back .

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paulajaneyates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mahmoud R, General Manager at Royal Albatros Moderna Sharm el-Sheikh, responded to this review, November 21, 2013
Dear Valued Guest,

I would like to cordially thank you for your very positive summary referring to your recent stay at the Royal Albatros Moderna Sharm-el-Sheikh.

Your feedback is extremely important as it helps us to improve the services and facilities that we provide.

Once again we thank you for all the recommendations. We are looking forward to welcome you again in October.

Yours sincerely,
Mahmoud Ragab
Area Operations Director
Pickalbatros Hotels
gm@royalalbatros.com.eg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Albatros Moderna Sharm el-Sheikh

Property: Royal Albatros Moderna Sharm el-Sheikh
Address: Peace Road, Nabq Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Nabq Bay
#10 On the Beach Hotel in Nabq Bay
#11 Luxury Hotel in Nabq Bay
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Royal Albatros Moderna Sharm el-Sheikh 4.5*
Number of rooms: 680
Official Description (provided by the hotel):
Opened in 2004, the 5* resort has a dream location on the golden sandy beach on the new hotel zone of Nabq Bay, facing coral reefs in the crystal clear waters of the Red Sea, and the shipwrecks of the nearby Straits of Tiran. The main building and the attached two-storey building are surrounded by resplendent gardens extending down to the beach. This elegant all inclusive resort is only 12 km from Sharm El Sheikh Airport, and 20 km from the famous Naama-Bay.Whether you're celebrating an anniversary or honeymoon, planning a family vacation in Sharm El Sheikh or just wanting to get away from it all, Royal Albatros Moderna is the perfect place for all ages and interests. ... more   less 
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Also Known As:
Royal Albatros Moderna Hotel Nabq Bay
Calimera Royal Moderna
Calimera Moderna Beach
Royal Albatros Moderna Sharm El-Sheikh Sharm El Sheikh, Egypt - Nabq Bay

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