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“Very Good but needs improving - Amazing Staff”
Review of Hauza Beach Resort

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Hauza Beach Resort
Ranked #32 of 33 Hotels in Nabq Bay
Reviewed November 22, 2013

My wife and 3 yr old son and 3 month old baby daughter booked into Hauza on Oct 15th (Eid day). We were greeted with a cold drink at Reception and shown to our room which immediately we thought was shabby and dingy. The curtains weren't hanging right and it wasn't cleaned properly so we went back to reception and spoke to the Night Manager who reassured us that we could have an upgrade after bfast the following morning and that it was no problem at all. After breakfast the next morning it took hours for the reception staff to show us a slightly better room however when we got back to reception they were wanting 20 Euros each for it per night. This was not mentioned the night before at all. They then later at around 7pm took us to another room which was identical so what was the point we thought - we said please clean our room properly and can you give us a bath plug as our children were too young to shower so we needed to bath them - Hysam on Reception assured us this would be done but it never got done and so we just decided to make the most of it and stay in the room. We later discovered that it was not Hysam's fault and that the staff were under a lot of pressure from the owner allegedly. To cut a long story short it was our Fantastic Hotel Rep Waleed who understood our needs etc and he went and spoke to the owners son who had just flown in and he then approached us and apologised and upgraded us to a better sea view room and made sure the Guest Relations Manager Mahmoud went and checked the room out and also upgraded us to the red wrist bands which meant we were now VIP guests.
The bar staff Saleh and Mohammed in particular were just fantastic with our 3 yr old Hamza without being OTT. They made such a fuss over him and we got to know them all so well. I take my hat off to these lads as they leave their wives and children in Cairo and come out to Sharm to work long hours. The Animation Team (especially Daniel) were fantastic and so funny and sweet. The restaurant staff were not all so brilliant as nearly every day we would have to pick my daughters pushchair up and carry it down the few steps of the restaurant. Only maybe once or twice did the staff offer to help. But the Chef Ibraheem was so kind and everyday he offered to make our son chips etc - the other waiter Hassan was also so helpful and would bring our son melon which he loved. I must say the food was not brilliant and i ate very little but the desserts were quite good and you can see that the new Scottish chef is trying to improve on things and he was a lovely guy also and very friendly and polite. So i don't know why some people have said that the chef was charging to make their kids chips. One night we had to leave early and Ibraheem made chips and then even wrapped them up in foil so that we could take them with us bless him.
The hotel rooms are in need of an update but are a good size and our cleaner in the second week was very good. The hotel pools and surroundings are what really make this hotel very very good - the private beach is a real gem as the snorkelling and jetty must be tried - my son and i were in the Red Sea everyday amongst some bful fish like Cornet fish and picasso fish and many others. The young lad Ahmed who makes fresh pizzas all afternoon in the heat by the beach was lovely and always smiling - a real asset to the hotel. If someone reads this review and is at the Hotel would you please tell Ahmed that on the last day we tried to find him as my son Hamza had a gift for him. We met so many lovely people and quite a few Brits too. A big hello to Richard and his family from Peterborough. Ali and Emily from Yeovil. Ces and Margaret from Newcastle. John and Rachel from Oldham and last but not least our dear friend Bobbie from Newcastle who we met towards the end and we are all almost keeping in touch as all exchanged e mail addresses etc. I think the food by the pool during the day could defo be improved as there are only so many chicken wings one can eat everyday with potatoes. The coke etc was fizzy and nice. Lots of security around the hotel grounds at night and some of the Russians' behaviour was terrible - one night a Russian was blind drunk and started to beat his wife up before jumping in the pool - not nice to see when families and couples are sat around the pool late at night. Also the whole of the reception had no AC on at all which meant mosquitoes were ever present and it was too warm to sit there - their wi-fi was hardly ever working also so a let down there too. Toilets in the grounds and by the beach were very clean i must say but there was a fould sicky smell coming from the drinks area in the restaurant. There was a lad called Mido who made the sand filled bottles in the grounds and we became friends and before we left he made our son Hamza and daughter Halimah a free sand bottle each with their names written on them in Arabic - talented lad who was wanderful with us and we spoke everyday - along with the towel lads by the beach who i took pizza and drinks for every day. They were so humble and grateful and i told them that it was my pleasure. By the end of the holiday we finally said that if they made a few more improvements we would defo visit again because the staff are just the best. The owner, if you are reading this, you need to value your staff more and trust in them because they work dam hard so please cut them some slack. We have stayed in better hotels but there was something about this place that made you feel very welcome and comfortable. Who knows maybe we will visit again one day and if we don't i will certainly call in and visit the staff if still there. If it wasn't for Waleed i don't think we would have been upgraded so a special huge thanks to him for his understanding. I must apologise also to the night manager because one night we ordered a pizza which we paid for and we were told it would be 10 mins but it took nearly 50 minutes and my son was falling asleep and he hadn't eaten much all day so i became very angry and so i shouted at him down the phone - if you are reading this Mr Bassoomi i apologise as i appreciate your hands are tied too but please do not make guests any false promises and if there is a charge for something then i think you need to let the guests know in advance. Also a special shout to the red spectacle wearing Guest Relations Manager who on our last day listened to us and gave us all gifts and insisted we visit again - i forget your name right now but have your e mail address at home and will e mail you. This Hotel has the potential to become one of the very best but the owner really needs to invest in order to do this - also on a couple of nights towards the end - they had like a pool party and the music was far too loud and it went on until around midnight. We weren't happy as we were trying to settle our 2 young children but they did settle eventually. The AC in the rooms was the best ever but they need to have it on in the reception area. Thank you Hauza for giving us a great hol in the end and my apologies to anyone i may have upset.

Mr Shehzad Hussain and Family from Bradford West Yorkshire

Room Tip: Try a room with a sea view if poss
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  • Stayed: October 2013, traveled with family
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3  Thank hamza36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 19, 2013

We traveled in October and had a great time. The hotel is clean and the animation team are great. We went out with them clubbing a couple of times and they are a laugh. We booked two excursions with Salla and he made sure we had a great time and we did. I would definitely recommend any one going there to book through him as he does make sure everything was okay. We also booked to go snorkeling on Tiran Island which you can see from the hotel. Syead showed us on the map the three stops and we paid to scuba dive for twenty minutes. We never went to Tiran Island and only had five to ten minutes scuba diving. When we complained he offered a discounted trip again then eventually scuba diving of the end of the pier. He was rude and it was the only bad experience. I would advise anyone to stay away from the on site diving shop it is a huge scam. The spa was great and we visited twice very friendly and offer great deals. There is a new chef and he is turning the hotel around if you get on the right side with him he will cook things specifically for you and bake cakes and stuff.

Room Tip: book garden view as the pool is open early and it can be loud.
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  • Stayed: October 2013, traveled as a couple
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5  Thank aimroj93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2013

we have just came back from a week with this delightful hotel , it was our 4th time there and as always the staff could not do enough for you , the food is lovely , thanks to the new chief , pool bar outstanding for the amount of work they do , nothing ,, is too small for them , i hope with the new boss things will keep improving for the best , as for the animation team , they do a marvellous job non stop , they make the hotel a fun place for young and old , hats off to them and much love ,

  • Stayed: November 2013, traveled as a couple
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3  Thank liannehenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

We have just returned from our 4th visit to the Hauza Beach Resort in Naqb Bay. Once again the staff and facilities were top notch. We noticed the changes in the Hotel including the influence of the new chef - food was much tastier and hotter. I defy anyone not to find anything on the menu they don't like. The Entertainment team were attentive and full marks go to Daniel, Sasha and Manchester - you made us laugh every day!!! It is a pity the hotel is so quiet, which I guess is down to the recent "troubles" in Egypt, but I felt safe at all times. The hotel treats it repeat guests well, and we felt our loyalty was appreciated by all members of staff. Bearing in mind you are paying around £15 per day for all inclusive service, there is food available from 5 am in the morning until midnight. Drinks are available in the all inclusive deal 24/7.rresh bread and cakes made in house daily and staff that are attentive without being "in your face". Well done Hauza Beach - looking forward to our next trip to see you.

  • Stayed: November 2013, traveled as a couple
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2  Thank happybunny62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

Stayed here in October with my Fiancee Was a fantastic location and the waiters were SUPERB!!!! However AHMET on reception is one of the most ARROGANT PIGHEADED BLURTS you will come across in the WHOLE OF EGYPT!!!! Very sad as all other staff were fantastic and couldnt do enough to help. As for talk of getting no big drinking glasses what utter rubbish, you speak to the staff politely and hey you get a large glass every time Simple!! These people work very hard and the odd tip goes a long way. We stayed in Sharm also in May but we will definitely be staying Hauza again next year, with a bit of luck without seeing Ahmets sour gob at reception :-)

  • Stayed: October 2013
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3  Thank haylesdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013 via mobile

All inclusive !! Well that's a joke.
Had to pay for chips or daytime snacks ! No ice cream for kids!
Food was terrible ! Drink was worse. Asked for diet coke and when the one bottle ran out we caught them filling it up with coke from the post mix ( obviously wasn't diet coke )
Vodka tasted like tequila. And was obviously filled every night as seals where always broken. Beer was warm. ! Water dispenser was NOT fresh water.
ROOMS. Dirty. ! Bed bugs. Made both families come out in rash. Bathrooms dirty. Towels dirty.
Went to Indian restaurant on complex. Asked for 1 veggie meal. Lol. Chicken is meat !
Entertainment ! Ummmm. There wasn't any. ! Mr dj rubbish.
Good points. Sasha from kids club. Kept the kids busy. Chico ( as we called him , always had a smile on his face ) that's about it.
Finally. Have been to sharm on a number of times and this is never a 4 or 5 star. More like a 2 or 3 at best. It's such a shame because this could be such a lovely resort. Too many managers walking around with hands in pockets. Needs a total revamp.
Don't do it. !

  • Stayed: October 2013
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6  Thank tylermoore2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

just back from 2 weeks staying at this hotel, went with an open mind as we had heard good and bad reports, location is fantastic 10 mins from airport, greeted at reception by lots of different staff all very friendly and eager to welcome you, room was spacious and clean, food was nice but not enough variety for us, we tried the 2 other restaurants and found them both delicious, the bar is 24 hour and all the bar and restaurant staff were brilliant, management were always available and were eager to help you, entertainment team made our holiday great, although the resources they had were minimal, i've got to give a special mention to daniel, sasha and manchester they did more than asked of them round the pool area, the pools and beach were excellent, we made the most of our holiday instead of moaning about small problems, this is'nt a 5* hotel but you can see a big improvements being made recently, notably the chef and entertainment team, we are booking again for next oct and will be taking our full family next time, as there is something for everyone, we did the quad trip, water park, soho square and had a great time on them all,we also found all the other guests very friendly even some of the russians, which there was quite a lot of, make the most of what the hotel has to offer and im sure you will have very good value for money holiday , thanks jo and tony from manchester x

Room Tip: do not stay in block 700 it was full of russians, we stayed in 900 block and it was best on complex...
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  • Stayed: October 2013, traveled as a couple
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1  Thank Jo-jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hauza Beach Resort

Address: 43 Nabq Bay, Nabq Bay, Sharm El Sheikh, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Top resorts Hotel in Nabq Bay
#26 On the Beach Hotel in Nabq Bay
Price Range: $82 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hauza Beach Resort 3.5*
Number of rooms: 550
Official Description (provided by the hotel):
Just imagine a holiday spent on Golden beach of Sharm El Shiekh and an evening under the desert stars, BOOK NOW And Feel Our Different Experience! A private, golden sandy beach fringes the all-inclusive Hauza Beach Hotel. Gently swaying palms and the sounds of the waves ebbing at the shore create a delightful ambiance. The location in Nabq Bay overlooking Tiran Island makes this hotel the perfect option for seeing the very best of Sharm El Sheikh. Holiday in style as you make use of resort facilities such as a sea water lagoon, stunning pools, open-air Jacuzzi and safari excursions, sports, dancing, shopping and much more. This is the ideal option for couples and families ensuring the kids have fun in the playground and with activities too. This award winning resort ensures a good time is had by all matched with incredible hospitality, impeccable service and excellent facilities. From morning until night, the choices you encounter make for a thoroughly enjoyable break in this popular Sharm El Sheikh location. The authentic Bedouin atmosphere of the Hauza Beach Resort transports you into the Egyptian charm wherever you are in the resort. A combination of room choices from twin options to queen suites offer superb views and many modern amenities are available to suit each guest’s needs. Plentiful facilities within the resort accommodate sports, shopping, and entertainment, in addition to excellent dining options, and theme nights. Comprehensive resort services are also widely available allowing you to completely relax and enjoy your well-earned break. We would love to see you at Hauza Beach Hotel & Resort and look forward to making you feel at home. Be sure to check out our excellent All-Inclusive plus concept! ... more   less 
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Also Known As:
Hauza Beach Hotel Nabq Bay
Hotel Hauza Beach
Hauza Beach Resort Sharm El Sheikh, Egypt - Nabq Bay

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