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“Very friendly and welcoming”

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Laguna Vista Beach Resort
Ranked #21 of 32 Hotels in Nabq Bay
Southampton, United Kingdom
2 reviews
“Very friendly and welcoming”
Reviewed March 2, 2014 via mobile

Me and my partner stayed here for a week from 24th to the 3rd of March and it was lovely the hotel was amazing on arrival we were upgraded to a room with our own swimming pool

We used the resturant every day and were greeted by 3 amazing waiters on every visit.

Ahmed ghazy - Ahmed gamal and Ahmed elmashed these 3 couldn't have made our stay any better than they did we never had to ask for a drink as it was already there and a nominated table was prepared for us breakfast lunch and tea the food was lovely the pool was amazing and there was lots to do around the resort thankyou to all at laguna vista beach resort I would recommend this hotel to anyone and we will be back very soon :)

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pearce90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Vista B, General Manager at Laguna Vista Beach Resort, responded to this review, March 9, 2014
Thank you for leaving your review, I am very happy to hear you enjoyed your holiday and found our Resort to your satisfaction including your accommodation and our selection of pools.

I am delighted that our Restaurant Team delivered a fantastic service to you, and tended to your needs during Breakfast, Lunch and Dinner and of course I will forward your personal thanks to them for their hard work and efforts.

I am glad that you enjoyed our buffet cuisine as we monitor our feedback closely in order to implement or eliminate products to ensure we are reaching a good standard of satisfaction.

Thank you for recommending our Resort to your family and friends, and I hope to see you back again in the near future.
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Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 2, 2014 via mobile

Stayed here from the 6th to the 13th of february.... The hotel itself is beautiful the reception is breathtaking, we stayed in the duplex challet room number 425 it was right outside the quiet pool.... Food was mainly for the russians the French the Italians nothing really nice for irish or English, drinks in the restaurant at dinner time and evening time were scarce one sup and it was almost gone, animation team were useless, there was one show on and it was all in Russian and Italian language really badly run.... apart from that the sun was shining and it was a good holiday bar the obvious :-)

Stayed February 2014, traveled as a couple
Helpful?
Thank Princess109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Vista B, General Manager at Laguna Vista Beach Resort, responded to this review, March 9, 2014
Thank you for your feedback, I am happy you appreciated the wonderful architecture of Laguna Vista Beach Resort which is full of character and charm.

We do try our utmost to cater for all of the nationalities that stay with us, and ensure we have a selection of dishes to suit all palates. We recently implemented our 7 day 7 way dinner menu to give our guests’ a different theme each night of the week including British, Italian, French, Mediterranean, and Egyptian which has proved to be positive from our feedback but we will continue to work hard to exceed customer expectations.

Your comment regarding the size of drinks has been brought to the attention of our Executive Food & Beverage Manager, and this point will be monitored and the necessary action will be taken.

In relation to the International Animation Team, there is a daily activity programme, likewise with the evening Entertainment Programme where we try and integrate the guests together as much as we can. This has been highlighted to the Food & Beverage Manager and immediate action has been taken.

I hope that you will return to us in the near future, and I am pleased you had an enjoyable holiday.
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birmingham
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 22, 2014 via mobile

Me my boyfriend and friends visited this hotel in August 2013. We had a good holiday and the location was great.

Positives - great location, we loved having tgis and hard rock just outside the hotel. Look out for special nights at the hard rock like ladies night where drinks are free :) the hotel had lovely grounds and amazing pools. Food was like most AI a tad repetitive but we had no major issues with it. Beach was great and we enjoyed the walk down there through the hotel grounds. Amazing entrance when you walk in and the rooms in the main hotel are spacious and the tv has plenty of channels to watch. The bungalows also looked very nice. Nice decorations through out the hotel which I liked.

Negatives - the part of the beach that belongs to the hotel has no jetty and you are told you can't use the other ones, this was very annoying. Seriously build your own jetty!! We did use the other hotels jetty and it was amazing takes you right out and you can swim with all the fish. We got ill after eating the food on the beach think it had been sitting out for too long so be careful. Beware of the cave bar!! It's such a waste - could really be used in a much better way. They play no music and do not allow the AI drinks at that bar. We thought it would be great and was very disappointed with it. I even told them to play some music so we could dance down there - no luck. As younger guests we found the entertainment very boring and dull but we went out most nights. Annoying when you have paid for an AI holiday and don't want to stay during the evenings.

If you can get a good deal at this hotel go for it, we would return mainly for the friendly staff, nice hotel grounds/swimming pools and great location. Probably would not go AI again though as preferred to eat and drink out in the end.

Stayed August 2013, traveled with friends
Helpful?
Thank stakiboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Vista B, General Manager at Laguna Vista Beach Resort, responded to this review, February 25, 2014
Thank you for taking the time to leave your review, I am happy you appreciated our Resort’s unique décor, grand Lobby area, beautiful gardens and numerous swimming pools.

I am pleased you took advantage of our location and visited TGI and Hard Rock Café, our location is a great benefit for our guests with everything available a short walking distance from the Resort.

We have upgraded our food menu since your holiday, and introduced a Themed Dinner 7 days 7 ways including British, Italian, French, Egyptian, BBQ nights in order to increase the variety for our guests, and maximize guest satisfaction.

Your comment regarding the Cave Bar has been brought to the attention of our Executive Food & Beverage Manager. We have recently introduced ‘late breakfast’ there which works very well and this area during the evening is especially nice so would definitely be beneficial for our guests.

I hope you visit us again in the near future.
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Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2014

Very big thankyou again to all. You all make harder for us to leave every time. Nothing ever is to much from you all with your great company and friendliness. The food just gets better all kitchen staff bar staff front of house tam and the pool staff to Ismail has a good team and cleaning staff to keep up the good work if you are looking for a good holiday try the Laguna vista beach first thank you all Mr Pete and Tina stone see you all in September with are friends

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gerrard8086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Vista B, General Manager at Laguna Vista Beach Resort, responded to this review, February 24, 2014
It was our pleasure to have you back once more Mr Pete and Ms Tina and hope you will be a part of Laguna Vista family for many more years to come.

As always our team look forward to your arrival, and I am glad to hear your holiday lived up to your expectations.

Myself and our team look forward to having you back in September and we will ensure another comfortable and relaxing stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 17, 2014

We stayed at the laguna vista beach for 1 week, Jan 29th- 5th Feb. We stayed in a bungalow room no.513 straight opposite the quiet pool and a stones throw from the beach. Frst impressions were great, very impressive reception area, beautiful pools and stunning gardens the gardeners really do a fantastic job.

Pros

Great location
Lovely stretch of beach
Beautiful gardens
Fantastic staff

Cons

The only real negative was the food, I'm not a fussy eater but we found the food was the worst I've ever had on any holiday. The restaurant was chaos I dread think what it would be like at peak season, the menu never seemed to change even though it was a different theme every night. There just wasn't much choice and it was very bland.

The snack bar at the main pool was disgusting, we witnessed a staff member drop a tray of something all over the floor, picked it up and started to cook it, the beach bar was a tiny cheese sandwich and that was it!!!!

The hotel would be amazing if it wasn't for the food and let's face it that's a big draw of an all inclusive holiday.

I would return to Nabq as the area is beautiful and the people are lovely I would just avoid this hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angel7878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Vista B, General Manager at Laguna Vista Beach Resort, responded to this review, February 20, 2014
It is very important to us to receive guest feedback to improve and upgrade our services where possible, so thank you for taking the time to leave your review.

During high season we have Lunch and Dinner is available in our Which Way Restaurant, and the Conference Room is open in order to reduce queuing and any delays in guests receiving their food.

I am disappointed that the food was not to your satisfaction as our Kitchen Team work very hard to provide a variety of different dishes during lunch including Beef, Chicken, Fish, Salad, Rice, Potatoes and Vegetables. We also have a separate Pasta Station, and have recently implemented daily hot sandwich wraps in the main restaurant.

Our Themed Dinner including British, French, Italian, BBQ, Mediterranean, Egyptian evenings all have separate menu’s which is displayed outside the restaurant and no dish is repeated during the 7 day rotation.

Your comment regarding the alleged incident at the main pool has been brought to the attention of our Executive Food & Beverage Manager as this breaches all of our Health and Safety procedures and will be investigated and the necessary action will be taken. I am upset that this point was not directly reported to the hotel i.e Front Office Manager, Guest Relation as immediate action could have been taken whilst you were in-house.

Our staff have regular training programmes in order to improve their skills and knowledge, and Health & Safety will remain to be our priority for our guests.
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Cairo, Egypt
1 review
Reviewed February 11, 2014

It was a great experience for me and my family, the hotel buildings are great, the staff are so friendly, the reception was like wow, awesome beach and view.
But the worst thing is the animation team they simply do nothing, I've encountered the animation team during a 5 days stay like just 2-3 times with a just "hi" and I mean we are the kind of guests looking for activities, we were like going from the beach to the swimming pool wishing to join an activity made by the animation team but we hardly found any.
You have great resources, space and hotel. make use of it and bring more active animation staff, but for the honesty there was one animation staff who was awesome called Simone, he is very friendly and doing his best.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Vista B, General Manager at Laguna Vista Beach Resort, responded to this review, February 14, 2014
Thank you for choosing Laguna Vista for your holiday, I am happy you and your family had a good stay with us and you appreciated the wonderful architecture of our Resort.

Our Staff go that extra mile to achieve guest satisfaction, and I am happy you felt the friendliness of our team members and enjoyed the Egyptian Hospitality.

Your comment regarding the Animation Team has been brought to the attention of our Executive Food & Beverage Manager who will take the necessary action to improve to integration between our Animators and guests and improve our daily activities.

I hope that you visit us again in the future, as it would be our pleasure to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 11, 2014

We stayed at the hotel from 1st Jan 2014 until 3rd Feb 2014, what a wonderful experience. we stayed at the Gardens the previous year, and I must confess the Beach was excellent and will return in 2015 for another month. All the staff were excellent nothing was too much trouble. A good morning and a wave from the gardeners on our way to breakfast.
We had little to do with the "Animation Team" except for Rachels visits to us around the pool for a chat and update on things that are happening. The Animation Team seem to think that loud music will help you you enjoy your holiday WONG. Good job for the quiet pool..
Our room was excellent and located just opposite the Quiet Pool.

Room Tip: A Chalet room near the quiet pool
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brucesailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Vista B, General Manager at Laguna Vista Beach Resort, responded to this review, February 14, 2014
I am very pleased you had a lovely month’s holiday at our Resort, it is always our pleasure to accommodate you here. I am happy you liked your Chalet close to the Relaxation Pool, always a favourite with our English Guests due to the peacefulness and beautiful landscape.

I am happy that our staff delivered an excellent service to ensure you had a comfortable stay. No job is too small for our staff if it means our guests feel like they are in their second home.

Your comment regarding the music from the Animation Team has been brought to the attention of our Executive Food & Beverage Manager to be reviewed accordingly.

We look forward to seeing you back next year, and thank you for taking the time to leave your review.
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Additional Information about Laguna Vista Beach Resort

Property: Laguna Vista Beach Resort
Address: Laguna Vista, Nabq Bay, Sharm El Sheikh 12311, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in Nabq Bay
#20 Spa Hotel in Nabq Bay
#21 Luxury Hotel in Nabq Bay
Price Range (Based on Average Rates): $
Hotel Class:5 star — Laguna Vista Beach Resort 5*
Number of rooms: 370
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Also Known As:
Laguna Vista Beach Hotel Sharm El Sheikh
Laguna Vista Sharm El Sheikh
Laguna Vista Beach Resort Sharm El Sheikh, Egypt - Nabq Bay

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