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“brilliant holiday & amazing staff”

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Coral Sea Aqua Club Resort
Ranked #9 of 33 Hotels in Nabq Bay
Certificate of Excellence
Reviewed August 27, 2013

We visited Coral Sea this August and were unsure what to expect as it was our first time in Egypt. As soon as we arrived at the hotel the staff couldn't do enough for us. They were all so friendly and very helpful. The hotel was immaculate and everywhere was bright and airy. We were in room 3210 and it was very spacious with a separate bedroom with 2 single beds for our boys, aged 12 & 9. We were more than pleased with it. Mohammed from housekeeping who looked after our room was very friendly and each day left us a lovely display on our bed made of towels and flowers. The care and attention was second to none. We found all the staff brilliant. In the buffet restaurant where they serve breakfast, lunch & dinner the food was good and there was always a good selection (especially the deserts!).. You had a choice of a BBQ and 2 pool side snack bars as well at lunchtime which were all very nice. In the evenings you can book into the American & Asian for a change if you wish to. Both were very pleasant. The pools were great and the children especially loved the waterslides. I can honestly say that we have never been anywhere where the lifeguards were so helpful and completely aware of everything that was going on around the pool areas. Gomaa who worked at the top main pool & also the beach pool was amazing. He greeted us each morning with a friendly smile and took our towels to the sunbeds and prepared them for us. Nothing was too much trouble. The same with the bar/waiter staff...brilliant service!! We also booked in for a spa & massage. Mido who works at the spa was so friendly and offered the services very professionally and each day would come and see us and ask if we were all ok and enjoying our stay. Also, Mohammed who worked at the swim up room bar was really helpful and friendly and always spoke when he saw us and asked if we were all ok. I can honestly say that we have traveled to many countries but never have we been made to feel so welcomed. I would go back to Coral Sea year after year and plan to take other family members with us next year. All the staff at this hotel deserve to be recognized for their hard work. This is by far one of the best Hotels we have stayed at. From start to finish our holiday was wonderful. I would also recommend you visit Eslam Basta in the handbag & watch shop in the hotel. We purchased many items from him. He is a really lovely chap who again can not do enough for you. We are very pleased with what we bought. Coral Sea is a must for anyone wanting a fun friendly holiday. There's lots for all ages. There was entertainment each evening which the children loved. Outside of the hotel there is also plenty to do. A 5 minute walk you have McDonalds, Hard Rock Cafe (which is a must), TGI Fridays and many more restaurants and plenty of shops etc....

  • Stayed: August 2013, traveled with family
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4  Thank leanneLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHeikal, Public Relations Manager at Coral Sea Aqua Club Resort, responded to this reviewResponded August 29, 2013

Dear guest,

Thank you very much for choosing to spend your holiday at the Coral Sea Aqua Club Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Thank you also for the recognition of our standards and your kind words about the efficiency and friendliness of our staff; your compliments will definitely be shared with the team.

Look forward to the pleasure of welcoming you back. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Hanan Heikal
Regional Director of Public Relations
Coral Sea Hotels - Resorts - Nile Cruises

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed August 27, 2013

We have just returned from the Coral Sea Aqua Club having stAyed 10 nights with a 2 yr d and a 6 yr old. From arriving the staff were great, our room was in a great location and the cleanliness couldn't be better. All staff were friendly and very happy to help in any way. The food was fantastic and always a great selection different every day. The water slides were great and the pools were very clean as was the pool areas, the Thomson reps offer great kids entertainment and the variety and quality of the evening entertainment was great too. We would recommend to anyone wanting a pool holiday in a great hotel with great food although the beach was a 15 minute walk and was not very good for building sandcastle! A great holiday but be prepared to say no when walking outside the hotel as the locals and very pushy when trying to get you to buy from them we were polite but firm and had no problems. Highly recommended

  • Stayed: August 2013
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Thank sunworshipper45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHeikal, Public Relations Manager at Coral Sea Aqua Club Resort, responded to this reviewResponded August 29, 2013

Dear guest,

Thank you very much for choosing to spend your holiday at the Coral Sea Aqua Club Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Thank you also for the recognition of our standards and your kind words about the efficiency and friendliness of our staff; your compliments will definitely be shared with the team.

Look forward to the pleasure of welcoming you back. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Hanan Heikal
Regional Director of Public Relations
Coral Sea Hotels - Resorts - Nile Cruises

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

Arrived back early this morning. Three of us went , my husband, my 12 year old son and myself. We had a great time.

Our accommodation was swim up room 4111, this is on the colder side of the swim up rooms location, only due to the temperature of the water, however with 43-48 degrees, the colder water was very welcoming. well worth paying the extra money. We had better sunbeds compared to the main pool ( and you didn't have to get up early to get a bed), our own bar, with a bar man who brings your drinks to you. No need to move from your bed, brilliant. Our cleaner Ali was brilliant, friendly, always a smile and a hello, checking everything was ok in our room. The room was large and kept spotless . Couldn't fault our room or the swim up pool at all.

The Spa staff were lovely, we booked a few treatment , body scrub, Turkish bath, massage etc. The staff were very friendly, I did not see them hassle or annoy anyone, they are doing their job, they have targets to meet, a polite no thank you and they leave you alone. Every morning the two Spa representatives came and said hello, hows you day etc, they were being polite not trying to sell treatments.

My husband and son did diving with Padi, a two day course, watching DVD's for safety etc, using the equipment and then diving. They both loved it. Going driving to 18 metres, they saw amazing fish, my son came back both days and said "that's awesome" . They are both now qualified divers.

We all did a trip together, Quad biking in the dessert, we booked this with Falcon, on the opposite side of the road from the hotel, they allow children to have their own Quads unlike Thomson who state you have to be 16 years old. This trip was fantastic, 10 quads with a Falcon representative at the front guiding us and one at the back watching ensuring our safety, there was also two men in a van, filming the experience. That's four staff for 10 people. We were all kept safe and an amazing time had by all. Thank you to Falcon excursions.

The water slide, lazy river and flow rider kept our son entertained. He made loads of friends and had a wonderful holiday as did we.

Over all a great holiday, you make it want you want. We felt the quality of food let down the holiday, however there was always something to eat. We did eat in the Stone grill next door, this was very tasty and cheap for what you got, we also ate in TGI's (they don't sell alcohol ), Hard Rock Cafe, Macdonalds (their portions are massive compared to England).

This was our second visit to Sharm, staying in a different hotel before. We will return.

Thank you Coral Sea Aqua Club for a fantastic holiday. Thomson, sort out the in flight entrainment, a long flight , thankfully we had the ipad, ipod and Kindle Fire , otherwise this would have been a nightmare.

Room Tip: Swim up room well worth the extra money .
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  • Stayed: August 2013, traveled with family
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1  Thank ChelseaboyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHeikal, Public Relations Manager at Coral Sea Aqua Club Resort, responded to this reviewResponded August 29, 2013

Dear guest,

Thank you very much for choosing to stay at the Coral Sea Aqua Club Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Thank you also for your kind words about the efficiency and friendliness of our staff; your compliments will definitely be shared with the team.

Look forward to welcoming you back. In the meantime, if I can be of any assistance, please do not hesitate to contact us.

Hanan Heikal
Regional Director of Public Relations
Coral Sea Hotels - Resorts - Nile Cruises

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

Reluctantly arrived home yesterday. Every member of staff extremely helpful from the moment we stepped off the bus to getting back on to go home. Hotel spotlessly clean, it's us Brits that need to remember to put our rubbish in the bins provided!! Food very tasty, good selection, just remember they can't serve you pork. Didn't try the Asian diner but used the American diner once each week and couldn't fault it. Waterpark and pools excellent and lots of lifeguards to ensure safety. Thomson team also very friendly and helpful and poolside entertainment good. No concerns about our safety while we were there. When you go outside be prepared to be hasseled to go in every shop and ride every camel - this was the only downside for us! Also be prepared to pay for your wifi use. Too many staff to mention by name but they all made it a memorable holiday. Can't wait to go back!

Room Tip: Family rooms are a must!
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  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank CJWales_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHeikal, Public Relations Manager at Coral Sea Aqua Club Resort, responded to this reviewResponded August 29, 2013

Dear guest,

Thank you very much for choosing to spend your holiday at the Coral Sea Aqua Club Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Thank you also for the recognition of our standards and your kind words about the efficiency and friendliness of our staff; your compliments will definitely be shared with the team.

Look forward to welcoming you back. In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Hanan Heikal
Regional Director of Public Relations
Coral Sea Hotels - Resorts - Nile Cruises

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

We got back from here a couple of days ago and all I can say is we had a fantastic holiday. Right from the moment we arrived at the hotel we were treated like exceptionally well. We arrived at night and once we had dropped our cases off and filled in paperwork we were escorted to the restaurant for food. We were personally shown to our rooms which were large and spacious, the bed was huge and extremely comfortable. During our stay the room was always cleaned to the highest standard and we were always greeted by a different towel art on the bed thanks to our amazing cleaner Wael. It was our sons birthday whilst we were there and the hotel provided and birthday cake and the whole restaurant sang to my son which was really lovely. Once again Wael excelled himself when he created a birthday cake on the bed out of towels with petals, love hearts and even streamers coming down it was truly wonderful and my son was really happy.
The food where do I start, I have been to quite a few all inclusives but this blow the others out of the water. There was so much choice and even picky eaters like myself could not fault it, there was always something to eat. Normally I do not eat breakfast on holiday but this year I had it every day the fresh fruit was amazing. We visited the American diner twice during our stay and it was absolutely fantastic, the food was beautiful and the service was second to none. My husband and our oldest visited the Asian diner and they said it was lovely.
The lifeguards and pool staff they wonderful they were always making sure everyone was safe, safety in the water at this hotel was exceptionally high. They tended to anyone who may have cut themselves and administered first aid, I would like to say a big thanks to Gomer who looked after my son and mum when they cut themselves.
Sunbed were in plentiful supply and we always got one round the lazy river. The kids loved the waterpark and it kept them entertained all day which meant we could relax.
The staff were phenomenal they couldn't do enough for you, they were always on the go, the whole time I was there I never went to the bar once because a waiter knew what we had and when our glasses were getting low he came over with fresh drinks.
I would personally like to thank Jamel in the restaurant because one evening I got a little worried walking back from the shop and he escorted be back to the hotel even though he had finished work for the day.
All in all it was a wonderful holiday and we cant wait to go back next year!

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank daisy06Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHeikal, Public Relations Manager at Coral Sea Aqua Club Resort, responded to this reviewResponded August 29, 2013

Dear guest,

Thank you very much for choosing to spend your holiday at the Coral Sea Aqua Club Resort and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

Thank you also for the recognition of our standards and your kind words about the efficiency and friendliness of our staff; your compliments will definitely be shared with the team.

Look forward to the pleasure of welcoming you back next year to celebrate your son's birthday again...perhaps a larger cake next time!

Hanan Heikal
Regional Director of Public Relations
Coral Sea Hotels - Resorts - Nile Cruises

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

i have just returned from this hotel and as the title says it could not have been any better. from the room to the pool to the food 5/5 all around .had a great time and will be back asap. a big thanks to alaa for making our stay perfect by going the extra mile for us.full of information on the area. and nothing is too much trouble thanks again!

  • Stayed: April 2013
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2  Thank holidayguy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

10 days, 2 adults and 2 children 14/12. We had a lovely holiday, the hotel was in a great location to all the shops, restaurants and beach, which you could access through the Holiday village opposite. Pleasant arrival, couldn't do enough for you, made you welcome and offered drink and meal, took you and luggage to your room and explained everything excellently. Welcome meeting the next day was presented well by Simon and again very informative. We booked Soho Square and Red Sea boat trip though Thomson. Couldn't fault the hotel and Thomson staff, they all were friendly, helpful and chatty. Not once did we fell uneasy in the hotel. They all work extremely hard and long hours. Great variety of food, we didn't get bored with it. For our 10 days we were given a voucher for a free meal in the two on site Restaurants the meals were lovely, but very rich. If you stay for 2 weeks, then you will be given 2 visits to each restaurant. It just made a nice change. We were invited to a free Cocktail meeting, this was to meet the hotel management and talk freely about anything they could improve on. We talked to the head chef, who was very nice and listened to all we said. The lifeguards worked tirelessly maintaining a very high clean and safe pool area. They did not stop and for the very few minor accidents I witnessed that they instantly treated the person and ensured they were ok to continue their day. A big well done to the restaurant staff too. They looked after everybody brilliant. Impressed to see a 'water man' everyday testing the pool and drinking water continuously through out the day (everyday) with his specimen bottles. I heard of no ear infections, but Deli belly was mentioned a few times. My hubby had a day in bed and we all had an upset tummy. But this was 3 days into the holiday and put it down to the change in weather temperature, saltier food and too much sea/pool water. Hand sanitizer s were outside every restaurant. The food around the pool was great for a quick in between swims filler. Pizzas cooked fresh, chips, toasties, salad etc. ice creams served too. Or you could always pop into the buffet to have more of a choice. Mosquitos- I think everyone had a bite somewhere on their body, we gained 3/4 new bites everyday, but never felt them bite. The hotel did treat( smoke) the entire grounds twice on our 10 days to reduce the little pests. Can honesty say that this didn't bother me, as my bites are normally monstrous in England. We did venture down to the pool side to save sun beds early, as they go quick. But some people where tipping/asking the lifeguards to reserve their beds if they were a large party. It didn't bother us, we always managed to get some, or the lifeguards would always find some and move them for you. My kids where too old for the Thomson kids clubs, but they joined in everyday with the pool side games, volley ball, aqua size etc, which were great fun. Still can not believe how they fitted the water slides, lazy river and everything else into the hotel grounds. A great variety and no queues, again lifeguards on every ride, and strict with safety. The lazy river needed some maintenance, but was still kept clean and a most relaxing time ever. I just kept going round and round- heaven. Trips- Soho square, £10 adults and £6 children. Also gave you discount vouchers on the coach for drinks etc. a no haggling place. The price is what you paid! Handbags, picture, tshirts etc etc. good for a look. Ice bar advertised and pushed as a big thing, but we did not do this and glad we didn't pay, as some people we met did, and said it was not worth the money. Size of a container, with a ice sculpture and ice cups and that was it. They had a fountain show and ice skating too. The Queen Vic British pub was good for a sit down and rest. Red Sea cruise was fantastic and well worth the money. £39 adults and £20 child. All day cruise with a Thomson rep and boat staff/ divers all day. Includes soft drinks and lunch on the boat. Divers are good to those not confidant to swim and kids. 3 stops for a long snorkel. Fantastic 'finding Nemo' moments. Coral reef out of this world. Can hire all snorkel gear on the trip as the coach stops off in the port. £3 for flippers, snorkels etc and underwater cameras too. You will need flippers as you will get tired. A must for any holiday!!! Felt very safe in Egypt. The hotel had a curfew on one night due to trouble in Cairo. Thomson informed us well during our stay on all notice boards. Tipping- I am not a tipping person, but we did tip the room cleaner a £1 a day and the people on the boat trip as they deserved it. We could have tipped more, but tip were you fell they deserve it and not because they hold out their hand and beg for it. Like the airport coach bag person. All he did was put your bags in the coach hold and held out his hand. Entertainment was very for kids, the Thomson reps were brilliant and again worked very hard to entertain all night. A couple of nights a local group came in. The fire throwers were very good and Egyptian dancers were worth a watch. Bingo every night, a full strip £7.50. Waiters would keep you in drinks all night with a little tip, but we just went to get our own as if was nice to move around. The upstairs bar normally had a violinist, guitar player which was nice to relax too and keep cool in the air conditioning. We paid £40 for a late check out as we were mot leaving the hotel until 6pm. Check out was normally at 12 noon. The luggage staff will come to collect suitcases direct from you room 30 minute before departure, so all you have to do is checkout. Spa staff well bug you on your first few days there, but just say no. If there is a chance that you may want some treatments keep them hanging on and say no a few times as they will keep lowering the price. Then is up to you!
. Overall we had a lovely, fantastic, hot, relaxing holiday! Well done Thomson and Coral Sea Aqua hotel. Well worth a visit!!!!

Room Tip: All room have some king of pool view. We had 4215 on the 2 floor and very accesses by stairs or lift...
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  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank groovyjools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coral Sea Aqua Club Resort

Address: Sharm El Sheikh, Nabq Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Nabq Bay
#3 Family Hotel in Nabq Bay
#7 Top resorts Hotel in Nabq Bay
#9 Luxury Hotel in Nabq Bay
#9 Spa Hotel in Nabq Bay
Price Range: $66 - $1,612 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Coral Sea Aqua Club Resort 5*
Number of rooms: 212
Official Description (provided by the hotel):
Feel the dynamic pulse the moment you walk into the Coral Sea Aqua Club Resort. It is home to the most prestigious aqua park resort in the fashionable Nabq area on the Red Sea. The aqua park entertains guests with: Boomerang and the Speed/Bowl slides. On top of that, you can race down the multi-laner or go for something calmer like the lazy river. But the real big boy has to be the flowrider ... more   less 
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Also Known As:
Coral Sea Splash Hotel Nabq Bay
Coral Sea Aqua Club Resort Sharm El Sheikh, Egypt - Nabq Bay

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