We have went on holidays to faraana heights the beginning of August for one week.
Based on the experiences which i will describe below I sincerely do not recommend this hotel to anyone. Furthermore I recognize many negative comments posted by other guests.
Lets start from the things, as those are quite limited in comparison to what I really have to say about this place.
So, to be the honest the biggest and probably only asset of this hotel is the general appearance of the hotel as the big pool, location by the sea and design make a good impression. Also the rooms are quite big and relatively clean.
Another good thing was that actually we lost our camera which was returned by the staff of the hotel. Many thanks for that!
That would be all in terms good stuff.
Let's start from mentioned in the other reviews bad opinions about food. It was horrible! Cold, not fresh (looked like some things were recycled through a couple of evenings). The salad bar was a joke, and taking sth from it could result with stomach ache. Further it was tasteless. For breakfast I had once a boiled egg which after oilling from a shell was greenish obviously recycled from previous day or sth.
We had an option all inclusive snack bar, which meant that instead of having food from a restaurant we had snacks. What a joke! For snacks there were usually like 4 things, two of them were standard: pancakes and pasta with tomato sauce, from the other things you could have burgers, some kind of omlet baked potatoes, sounds good mhhm? There is one big BUT... From all things actually only pancakes were edible... An believe me after 3 days of them you are done, especially that they are the only one thing served as snacks between lunch and dinner! So what was wrong with other things: pasta though tasted ok it was permanently everyday simply cold, burgers were burnt to black, sometimes they served a roll with cut in pieces hotdog sausage, the thing is that this sausauge in my opinion was again recycled from the couple of breakfasts before. During this snack time you could forget about any sort of vegetables, fruit or sweets. Generally the snack bar was served by a swimming pool, which was ok but like I said did not gurantee a warm meal.
Next thing : the location of the hotel. If somebody plans to stay 7 days in the hotel and does not step out of the hotel area, he can skip this paragraph. The rest please read it carefully. The location is a disaster. It was " the end of sharm" and to get there you had to even drive partly through the desert because the road was not completed. That meant also higher taxi costs generally. It was far to old market, naama bay, you could be satisfied though with small shopping area called la strada. Further the info that hotel provides the free transport to the city is a joke because it is like 1/2 times per week and some of the destinations are paid.
Beach: when i checked this hotel on maps, i was very happy with the fact that The hotel is located by the beach but actually due to some fence around the beach it is rather difficult to make it by walking especially during very hot august. Furthermore the beach of this hotel is very boring, no music or a proper bar lcated there, so the drink which we have been served with was almost boiling, yummie! No snacks whatsover provided there. It was also disapointing that the beach was supposed to be a coral beach, however to see corals and fish you would have to swim very far as the hotel did not build a pier like i saw in different places, so i have not seen any corals/ fish in this location.
A service was disappointing, though it was generally ok, i was annoyed by one incident when our soap was empty so i asked by the reception to refill it. I was asked to be patient since it was still before cleaning time. I have explained that we have already waited 3 days for refill and it didnt happen. I was asked to wait patiently, if not then to call. Of course it was not refilled though after the call it was. Further in reference to the service, guys better buy a pack of water, because the hotel does not provide a new bottle of water every day just for a welcome, which was a big surprise for me. At the end of the stay we had to wait more than an hour for our laggage to be picked up. The hotel does not have also a storage room, so if you want to leave your things behind on the day of check out you just do it in the lobby where everyone has access.
Further the place was full of russians and animators were also russians i did not mind but if somebody has a problem with that please stay away from this place.
Just to add the bigger swimming pool as sb else mentioned was had so much chlorine that i was crying when i got to the water first two days. Also i have to warn that though the hotel has two nice pools the other smaller/ quieter one had no bar and towel service, so almost nobody used it.
All in all, i would advise to find something nice in naama bay.
- Official Description (provided by the hotel):
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- Also Known As:
- Faraana Heights Hotel Nabq Bay
- Faraana Heights Resort Sharm El Sheikh, Egypt - Nabq Bay