What a disappointment! This hotel has the infrastructure and facilities to be 5 star but is let down by appalling service, dreadful food and a general lack of care and attention to detail.
The majority of the staff are rude and surly. They have no intention or desire to keep their customer happy.
The food is truly diabolical. Never, ever have I had to eat such cheap and nasty offerings. The lunch time menu at the beach bar is probably the worst. Everything is done for cheap, mass catering. After a couple of days, you start to dread meal times.
We stayed in a family suite. It is a great size, but again there is no care or attention to detail. It boasts "a kitchen" but what is the point of a kitchen, complete with oven, hob and dishwasher if you are only provided with 2 cups and saucers, 2 spoons and 4 glasses?!? We are hardly going to nip down to ikea to stock up on kitchen essentials for a week's holiday?
The cleanliness of the suite was also not up to scratch....cockroaches, lizards and masses of hair in the shower. Not to mention the dodgy electrics which meant we had intermittent lighting for our stay.
The animation team are so dreadful that it is quite amusing! A cockerel crows at 10am each morning, followed by several songs of "We love Egypt"...... It is incredibly amateurish and incredibly noisy. We certainly avoided the pool area each day because of this.
I could go on, but all in all, don't waste your money. The weather is great, it's a short flight time from the UK and small time differential but I'm afraid that's about all the positives for this hotel.
- Official Description (provided by the hotel):
- Cleopatra Luxury Resort Sharm El Sheikh is located in the Sinai Peninsula in the splendid isolation of Nabq Bay along the shores of the Red Sea with a water front private beach. The Resort offers one of a kind ambiance and style by reflecting the location, culture and history. The Resort combines the tradition of its host community with exceptional Service & Cuisine a luxury product with attention to detail. This distinction elevates Cleopatra Luxury Resort Sharm El Sheikh into the upper echelon of a five star hotel destination for sophisticated travelers. ... more less
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- Also Known As:
- The Cleopatra Luxury Resort Collection Hotel Sharm El Sheikh
- Cleopatra Luxury Resort Sharm El Sheikh Egypt - Nabq Bay