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“Beautiful Hotel, shame about the food & entertainment.”

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Cleopatra Luxury Resort Sharm El Sheikh
Ranked #7 of 32 Hotels in Nabq Bay
Certificate of Excellence
Kent
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Beautiful Hotel, shame about the food & entertainment.”
Reviewed February 12, 2013

Myself and my girlfriend wanted a holiday and even researched the Cleopatra on Trip Advisor before we came. We went through cosmos and they did a tremendous job. Our Initial impression was great, we were warmly welcomed with complimentary drinks and escorted to our room which was upgraded to a see view. The room was brilliant. If you have any problems about drinking water like we did then don't worry as room service provide bottled water every day. The air con did the job and the beds were extremely comfortable, however the room could have done with more of a clean. It took a while to get used to the Egyptian culture however our rep was magnificent and explained what there was to see. (If you are wanting to explore more of Sharm El Sheik have your wits about you).

My major concern was the entertainment of an evening. As we were in the main building the music below was awful and incredibly loud keeping us awake on several occasions with horrendous music (closing the balcony window made no difference). It went on till roughly 11pm at night. If you like your us and and delight yourselves in quiet holidays then definitely try and book a room away from the main building! The food was average, and overpriced. It looks spectacular but standards were unfortunately low. There should have been more variety.... simple. A great tip is to get up early for breakfast as the food is fresh and not left out for hours, same with dinner. We are easily pleased individuals you see, although the breakfast was a let down but dinner made up for it. It is obvious the hotel want to meet high standards and they are close to achieving their goals If only there wasn't a 'few neglected areas'.

The grounds and beach were fantastic! I give credit to the management team. If you are on the verge of booking a holiday with this place and don't mind crowds of endless Russians then you will love it. Definitely be prepared to tip and be confronted by numerous Egyptians wanting to give massage or pictures. We found that extremely annoying on the beach (so did every one else). Bring extra money with you as the hotel is expensive. Gorgeous hotel, great location on the beach but a shame about the food and entertainment.

Room Tip: Definitely find a room near the beach.
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  • Stayed February 2013, traveled as a couple
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Helpful?
2 Thank Timothy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, February 20, 2013
Dear Guests

Greeting from Cleopatra Luxury Resort Sharm El Sheikh

Thank you for taking time to post a great summary about your recent stay with us. We appreciate your excellent feedback, which demonstrates the quality hospitality experienced during your stay at Cleopatra Luxury Resort,
Regarding to your comment about the food we want to draw your attention that our all inclusive start at 10:00 am till 02:00 am, we have 07 different themes night s served every day in the main restaurant at dinner time as the following:
01 Fish & sea food
02 Far east
03 Gala dinner
04 Mexican
05 Italian
06 International
07
Oriental
And every guest has 02 free invitations for our ala card restaurant (the Italian restaurant- which has 03 different delicious Italian menus’s and fish restaurant with has also 03 different menu’s with fantastic atmosphere) per week.
A lunch was taken in main restaurant which has huge salad buffet, 02 kind of fresh soup changing every day and ten hot items including meat, chicken, sea food, section of bakery, fruits and delicious sweets,we have the healthy corner and also and kids have small buffet in the main restaurant there also lunch at beach grill which served hot fresh sandwiches with farm frites in addition to 05 favorite Italian pizza.
Snacks available in : active pool bar from 11:00 till 05:00pm
Family pool bar from 11:00 till 05:00pm
about the Entertainment we have every day Morning activities, Afternoon activities,Evening activities, show Program(daily ) and Live Music (Guitarist twice a week ).
. We looking forward to welcome you again in Cleopatra Luxury Resort
Best Regards
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Milford Haven, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 10, 2013

Stayed here from the 14-21 January and enjoyed every minute of our stay. Staff could not be more helpful and genuinely want to make your stay memorable. It was my birthday mid week and after our only excursion of the week, returned to our room to find a birthday cake and letter of congratulations. A lovely touch. Food was good quality and always well presented in the main restaurant, Italian - excellent, beach grill ...great burgers and pizzas. A massage and spa treatment well worth a visit. Nanci was excellent....friendly and very professional.
Overall I could not fault our stay............just hope we can return for a relaxing break next Jan/Feb.

Room Tip: We were in room 6039 and had no problems at all.
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  • Stayed January 2013, traveled as a couple
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Helpful?
5 Thank Gailey888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, February 11, 2013
Dear Guests

Greeting from Cleopatra Luxury Resort
Sharm el Sheikh

Thank you for your review we are extremely pleased to know ,that you enjoyed your stay with us and be sure that your praise will be passed on to our team. We are looking forward to welcoming you soon to Cleopatra Luxury Resort
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Cam, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2013

We book 2 rooms and so far the best holiday i ever had.upon checking in they welcome us with a glass of fruit juice and upgraded our rooms to cluster 6205 and 6201 which is the best view of the garden,infinity pool and the beach.It is also very peaceful where most of the British choose to sun bath.satisfied with the warm welcome of the staff and service our rooms were cleaned everyday ,pleasant people.The pool bar is excellent .the staff are really taking care of everybody foods and drinks are so lavishly served we don't need to asked if they saw you coming they immediately served and offer you any drinks cocktails and wine.they have three restaurant.Felina and sea food restaurant are excellent ala carte service and menu.the third restaurant is the market which is superb there is always quality foods for everyone.they have amazing and enthusiastic animation team .over all the Hotel it self is very new and perfectly laid out most of the rooms has a balcony and sea view .it is a very good value for money.We even had a chance to visit the neighbouring Hotel like Rehan,Rixos,Grand Plaza,Hauza they look old hotels to me and not beautifully designed to be honest they look a little bit cramped and crowded compare to Cleopatra which is so clean ,airy,big space and very beautiful location. At the end we decided to come back o this Hotel next year...it is just right o give everybody a tip but We just choose those staff we we just deal with everyday specially the waiter in fish restaurant and the waiter in the pool bar which we had given a tip twice because He really took care of us and most specially the staff who always makes our room ever so clean everyday..thank you so much Cleopatra staff you are doing a good job that most of the guest we spoken with wanted to return to your Luxury Hotel keep up the good work.if there is a little comment it just because I really want this Hotel to be in top 1 or 2 in Nagb bay.i guess just to improve your cleaning specially in glasses and mirrors.but it doesn't really affects my enthusiasm to stay and come back here again...Thank you and you made me very happy and my whole group...

Room Tip: Cluster 6 which are a king size room with a balcony view of the garden,infinity pool and the sea .ve...
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  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank Thessacabalan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, February 15, 2013
Dear Guest,
Greeting from Cleopatra Luxury Resort Sharm El Sheikh ,
First let us thank you for choosing Cleopatra Luxury Resort Sharm El Sheikh in your stay and for sharing your positive feedback .
We much appreciate your comments and feed back about hotel food, rooms, cleanliness, and staff manners and also all recommendations made by your side in your review. It is our hotel aim and policy to gain our guest satisfaction and loyalty at all times.
We will be more than glad to welcome you again in the hotel and we will do our best to exceed your expectation always.
We will be looking forward to welcoming you again at the hotel and will do our best to exceed your expectations always.
Kindly find our contact email for any future requests or enquiry:
reservation@thecleopatrasharm.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midlands
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 9, 2013

I'd like to start by saying i am a very fussy reviewer and write genuine reviews. We were staying as a family of 7.......6 adults and a 2yr old little boy. Check in was smooth and we were allocated good sea view rooms 2101, 2105 and 2106. Perfect as they were in the middle, away from the noise of the main dinner room and close to the beach.

It was a perfect, relaxed stay and the guests were all well behaved, i think this hotel caters for the slightly upmarket clientel. Food was varied and of a good standard. We stayed AI. The hotel was approx 10 miles form naama bay and offered a shuttle bus which you have to pay for, but you can aget a local bus from outside the hotel for £1! There are lots of shops within 10 minutes walk including a KFC, Hard Rock cafe etc

The beach is nice and not too busy with perfect views of the sea and tiran island. As for activities id recommend Scuba diving, quad biking and st catherines monastery. Mamando nubiano who is one fot he hotels resident reps will sort you out. He wears the bandanas and is a thoroughly nice chap.

Big shout to the animation team including Christina who does the mini disco at 8pm every evening. She really does care and my son Musa is missing her already! Also a mention to Ice who keeps you entertained. They all do a fabulous job inlcuding all the waiters/gardening staff.

All in all comes highly recommended and will be going back some time in the future. I have stayed at Sharm on 3 occasions and this hotel together with the Savoy are up there with the best.

Room Tip: Away from the main reception area as can be noisy.
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  • Stayed January 2013, traveled with family
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Helpful?
4 Thank pops123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, February 10, 2013
Dear Guest,

Greeting from Cleopatra Luxury Resort -Sharm El Sheikh,

We would like to express our sincerer appreciation for taking the time in publishing your very your review on your recent holiday at Cleopatra Luxury Resort.And we would like to thank you for choosing Cleopatra Luxury Resort for your last stay in Sharm El Sheikh
. We glad , that you enjoyed our resort with its facilities and that we exceed your expectations. We appreciate your comments and we will definitely take them into consideration.
Kindly find our contact email for any future requests or enquiry:
reservation@thecleopatrasharm.com


Looking forward to welcome you again to Cleopatra Luxury Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 8, 2013

We booked our stay here on the recommendations from trip advisor and was looking forward to 10 days of 5 star luxury.

On our arrival we were allocated a room in Cluster 7 (7110 ) which we were very pleased with when we arrived in the evening, It was only the next morning after breakfast at 10am that we had the extremely loud music blasted out from the Central Pool area (opposite our terrace) This "noise" continued all day which meant we couldnt use the only heated pool on the complex or the swim up bar. We had to go down to the infinity pool which was so cold that no one could use it or use the beach just to get away from the "music"

The following day I asked them to turn it down a little as I wanted to sit out on the terrace for a while but was told no because the Russian & Italian guests like it. All I can say to that is that they obviously dont get out much at home if thats the kind of music they enjoy on holiday, I would have directed them to Ibiza instead, although that is doing an injustice to the clubs in Ibiza because the rubbish the "animation" team played was so loud it was distorted beyond belief.
If you are looking for decent daytime activities or evening entertainment then look elsewhere because you wont get it here.The dance shows & comedy cabaret were amateurish at best.

As for the all inclusive, well the beer is just about passable but dont touch the pretend local spirits, we couldnt even buy international brands to get a decent drink. The food was good but again not 5 star quality.

Just a warning if you are expecting to change your currency at the hotel - they have an ATM which you can put in your notes and get local notes back except it swallowed our money and didnt give us any back! Now fortunately a member of staff witnessed this but unfortunately it took from saturday at 4pm until monday at 5pm to get our money back even though the bank that put the machine in was open all day sunday and monday but wouldn't send anyone out. Not the hotels fault we realise this but the way it was handled was unsatisfactory customer service from the management as we couldnt go off the complex to get some decent entertainment and drinks with no local cash.

Now despite all of the cons mentioned this hotel is lovely on the surface but the management need to decide if they want British guests staying there and if so give us what we want and expect in a "5 star luxury" holiday.

The staff are so hard working and couldnt do enough for us, no complaints with them at all

Its only due to meeting some lovely people that we were able to get through the 10 days without going out of our minds with boredom with the lack of decent entertainment at night.

We wouldnt stay here again.

Room Tip: Avoid clusters 1, 7 and 8 like the plague
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  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank Magsy747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2013

Got back last week, stayed at the resort for 10days. Three of us ages 40's. 50's and 70's - all of us thoroughly enjoyed it resort. Food very good, lots of choice, everyone friendly without having to keep giving tips. We give tips at the end of our stay. Room large and clean. Could not have wished for anything better, the snorkeling at the end of the Jetty is fantastic so many different species of fish. Don't normally visit the same place twice but would not hesitate to visit again.

Do have a few massages, they are amazing.

Room Tip: we were in section 2, ground floor near everything but quiet.
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  • Stayed January 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, February 15, 2013
Dear Guests,
Greeting from Cleopatra Luxury Resort - Sharm El Sheikh,
We would like to express our sincerer appreciation for taking the time in publishing your very your review on your recent holiday at Cleopatra Luxury Resort
We glad , that you enjoyed our resort with its facilities .

Looking forward to welcome you again to Cleopatra Luxury Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 5, 2013

We are a couple in our mid 40's who like to stay in nice places and like some sun this time of year. We chose the Cleopatra on recommendation and based on reviews on here.

We specifically asked for a room away from the main area of the hotel as it says on here that they are noisy and we like quiet when we are away - we have noisy here.

On arrival all was well until we were told out room number... I asked if the room would be noisy so close to the hotel main areas and was assured it would be - I was told we could upgrade though for $30 a night. we were shown to the room and the balcony overlooked the main entertainment area and roof top terrace - no privacy and lots of noise.

I went straight back to reception and we were moved to a room in Block 7 which at that time of night (7pm) was quiet. Again we were told we could pay to upgrade if we wanted quieter which was disappointing, especially given our comments from the UK.

The rooms are lovely, really, very clean lines with everything you need, even hair conditioner. The guy that looked after our room was brilliant. The room overlooked the main pool and it was so noisy when they were playing music by the pool or the evening entertainment on the stage that we couldn't use our balcony we had to sit inside with the doors shut :( - we saw little point in mentioning this given the previous responses.

We spent our time at the quiet pool by the beach - the guy who looks after it was fab as were the guys at the beach side bar. In fact all of the serving staff were brilliant from bar tenders to waiters to the room guys and the pool guys. The only people that could have been improved were the front of house staff - they were less than helpful and less than cheery - when we checked out the guy that checked us out didn't ask if we had enjoyed our stay and got quite cross that no one had taken our AI bands away from us earlier in the day and tried to charge us for is although he was the same person we had arranged the extended room check out - less than pleasant!!

A last mention about food - the food in the main restaurant was great with lots and lots of choice - always hot and tasty. The menu's for the Al a Carte restaurants were VERY limited to the extent we didn't eat in Fellini's - we didn't think it was worth it.

Remember not all of your guests are Russian and therefore possibly cater for a more European clientele with less brash, intrusive loud music - we eat and drink less and over all would probably provide a more profitable return on investment.

Al a Carte - Very limited choice - if you advertise this type of dining experience make sure that it was worthy of the tag.

More approachable front of house staff that listen and look at you when they are being spoken to.

Drinks in minibars - given that we were AI I cannot understand why we couldn't have alcohol supplied in our room.

Wifi in rooms - a must for all 5* resorts - easy to do with current technology. People rarely travel with laptops now and tablets don't allow for an ethernet connection.

On the whole a good hotel with mostly great staff but the noise was horrendous, truly and we wouldn't go back on that basis.

Room Tip: You really need to be in blocks away from the main pool as music plays all day long and then from 8p...
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  • Stayed January 2013, traveled as a couple
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Helpful?
5 Thank MissKitty66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Cleopatra L... M, General Manager at Cleopatra Luxury Resort Sharm El Sheikh, responded to this review, February 11, 2013
Dear Guest,
Sunny greeting from Sharm El sheikh,
We are pleased to read your review and experience in Cleopatra Luxury Resort. We much appreciate your time for posting your comments and sharing your experience here.Rests assure that we will take all your comments into our consideration and future action plans.

Regarding to your comment about the Italian menu in ala card restaurant was limited choice , we want to draw your attention that we have not one menu we have three menus for more choices and variety to meet with most guest test and nationalities, and about WIFI it's available in Guest room upon request and it's mentioned on the Guest guide

We will be more than glad to welcome you again in the hotel and we will do our best to exceed your expectation always.
Best Regardes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cleopatra Luxury Resort Sharm El Sheikh

Property: Cleopatra Luxury Resort Sharm El Sheikh
Address: Nabq Bay, Sharm El Sheikh 33735, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Nabq Bay
#3 Romantic Hotel in Nabq Bay
#6 Family Hotel in Nabq Bay
#7 On the Beach Hotel in Nabq Bay
#7 Luxury Hotel in Nabq Bay
#7 Spa Hotel in Nabq Bay
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cleopatra Luxury Resort Sharm El Sheikh 5*
Number of rooms: 324
Official Description (provided by the hotel):
Cleopatra Luxury Resort Sharm El Sheikh is located in the Sinai Peninsula in the splendid isolation of Nabq Bay along the shores of the Red Sea with a water front private beach. The Resort offers one of a kind ambiance and style by reflecting the location, culture and history. The Resort combines the tradition of its host community with exceptional Service & Cuisine a luxury product with attention to detail. This distinction elevates Cleopatra Luxury Resort Sharm El Sheikh into the upper echelon of a five star hotel destination for sophisticated travelers. ... more   less 
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Also Known As:
The Cleopatra Luxury Resort Collection Hotel Sharm El Sheikh
Cleopatra Luxury Resort Sharm El Sheikh Egypt - Nabq Bay

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