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“Amazing Except........!!!!!”

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Rixos Sharm El Sheikh
Ranked #3 of 33 Hotels in Nabq Bay
Certificate of Excellence
Reviewed August 23, 2014 via mobile

Everything in this Hotel is Perfect
1- Amazing Atmosphere
2- Cleanliness
3- Staff are very Friendly
4- Food and Baverage 100% Professional(Fabulous)
5- Entertainment Team 100% Professional(Fabulous)

Except the Shuttle Service it's rubbish

Stayed: August 2014, traveled with family
6  Thank malmawardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,452 - 1,458 of 4,345 reviews

Reviewed August 22, 2014 via mobile

My family and I had an amazing holiday and I would like to compliment the staff of Rixos Sharm, in particular Rebecca from the animation team, she was friendly, helpful and a credit to the hotel.

Check in was an absolute pleasure with us relaxing on comfortable sofas while the reception staff and our guide doing all the work.

Zodiac Restaurant, been the only family buffet style restaurant available, was good but not exceptional, a bit messy and dirty but sufficient dishes to suit all dietary types.

Nefertiti Restaurant is an adult only buffet style restaurant with the same dishes as zodiac but on a smaller scale.

We managed to get reservations for 4 of the on site a la carte restaurants, we did, however have to assistance from client services for this as we were a group of 6 people.
The Egyptian, Chinese & Indian restaurants were amazing, absolutely outstanding service and food, the Italian was okish, not many Italian dishes on the menu.

Our 4 year old grandaughter loved the Rixy Club and mini disco and the staff were all extremely playful and good to her.

Entertainment was really good with a wide variety of activities.

Overall a really good hotel, the cleaning of our room was not great at all, toilet paper and toiletries were not replaced, dirty towels were used to make pretty designs on our bed and coffee and sugar etc were not replaced every day.

I would however recommend this hotel and once again thank you to the staff for making us feel so welcome.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
9  Thank ColleenVenter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2014

Just stayed 2 weeks at the Rixos. Can't fault it. Very clean rooms, excellent restaurants (especially the Italian, Fish restaurant and the Egyptian), great swimming pools and pool bars (excellent service & entertainment at the pool bar after giving an initial tip!), but what made the stay special was the extremely helpful and friendly staff. Snorkelling from the hotel pier is excellent with so many fish to see & a very helpful and friendly lifeguard at the end of the pier. Will return to this hotel again!

Room Tip: Pool/garden view
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  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
8  Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2014

I was looking forward to celebrate our anniversary but unfortunatly we were sooo disappointed as it was really the worst experience ever first of all i never thought that a place like this would have rude, impolite and low staff like this secondly the food is not good at all, i also told the guy on the reception that i have a baby and i need a room that is not too far but he was not helpful at all he really lacked the sense of customer service,and when i used to ask for a club car they kept on telling me to wait i waited and the cars never showed up. concerning the room it was very dirty and i found a spider in it and the shower was very bad. And after all that the pools was very dirty especially the lagoon one me my husband and my baby got sick. I will never recommend this hotel to any one in sharm al sheikh or out side because as long as this one is that bad then all the chain is the same.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
12  Thank Haneenf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2014

This was a family vacation with my wife and 2 kids. We booked a family room which was perfect for a family like ours (2 spacious rooms, 1 bathroom, balcony). It was our first time to an all inclusive resort, which turned out to be a good decision for a family that wasnt looking for much adventure out of the hotel. Great landscape, amazing pools, and an even better beach facility which we all enjoyed alot. Could be cleaner around the resort, but cant really complain otherwise. Enterinment is ongoing all day around the pools and beach..and at night you have daily activities such as performances, quick night, cobra show, and also lots and lots for the kids including an amazing kids club, kids disco etc. Big advice is to try the reastaurant open during the day by the beach as the options for food there are better than options at the buffet and around the in-pool bars.

Now to the negatives which i think can be worked on by management if they take my points into account:

1. Worse check in experience ever: apparently the local agent that deals with our travel agent in Jordan had some financial problems with the hotel, so they didnt honor our booking. I had to make a big fuss about this and explained that since i have a confirmation letter from them, it means they have to check us in no matter what the issue with the local agent is. Guys, if you have issues with you agent, simply dont take the booking! That was the worse check in experience in my life.

2. Linen needs to be worked on and changed. Althought it smells nice and looks clearn, if you look closely you will notice that it has aged and needs to be replaced.

3. Same goes for the room. It looks and smells clean, however, upon careful inspection you will notice that it could be better. Mirrors are always smudged and dont look clean, same goes for the balcony doors,

4. Reservation system for outlets other than the buffet is a joke! We couldnt get any bookings except for 2 of the restaurants out of the many options they had. The food was amazing in both placed we ate at, however, walking by the other outlets we noticed that they did have space to accomodate us, but we couldnt get bookings which was strange.

5. The most major negatiave of the hotel .. There is no internet in the rooms which is a disaster! You can only get internet around the outlets and lobby area. For someone who wants to work from the comfort of his/her room or simply browse the net (a basic need these days) you can never do that .. i found this very very hard to comprehend.

I will recommend this hotel to anyone going to Sharm with his/her family, and will be back in the future if we decide to visit Sharm again .. a pleasant hotel with friendly staff who must bruch up on their English..they do speak Russian better than English which is understandable given the clientelle.

Room Tip: If you are travlling with a family of 4, go for the family room.
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  • Stayed: August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Hazineh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2014

I have just come back from 7 nights in sharm at the Rixos hotel - the staff are extremely friendly and helpful and can not complain about them 1 bit. The reps are amazing to - and all very friendly with myself and my family including my little girl who is 4.
One of the reps who is called Rebecca was fantastic and always smiling and friendly and making an effort to paly with my daughter.

the food is good and the hotel is clean - my only issue was for a 5 star hotel you would expect better room service as in cleaning of the room on a day to day basis - a few times dirty towels were left either laying on the floor or folding back on the shelf and no toilet paper left (had to ask for more ) as well as general cleaning in the room.

over all we had an amazing holiday

thank you

  • Stayed: August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
4  Thank donna s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2014

We have only just arrived back a few days ago after spending 7 nights here. It was far the best resort in Sharm El Sheikh. The staff were very friendly. The entertainment for kids at night was excellent. Can't wait to go back next year.

  • Stayed: August 2014, traveled with family
    • Value
    • Rooms
    • Service
3  Thank harold s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rixos Sharm El Sheikh

Address: | Nabq Bay, Nabq Bay, Sharm El Sheikh, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Nabq Bay
#2 Family Hotel in Nabq Bay
#3 Top resorts Hotel in Nabq Bay
#3 Luxury Hotel in Nabq Bay
#3 On the Beach Hotel in Nabq Bay
#3 Spa Hotel in Nabq Bay
Price Range: $213 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Sharm El Sheikh 5*
Number of rooms: 695
Official Description (provided by the hotel):
198 Superior Rooms, 290 Deluxe Rooms, 70 Family Rooms and 137 Junior Suites are spread around this beautifully designed modern resort. Several swimming pools wind there way between buildings or there is a gorgeous stretch of beach providing our guests with lots of options on where to spend their days. There are even 3 water slides to entertain the young and the young at heart. Try snorkeling from the wooden jetty or merely a stroll at sunset to see the magnificence of the underworld of the Red Sea. Dining choices include international buffet or choose from the World of Cuisines, with Chinese, Indian, Sushi, Italian, Sea Food or a taste of Egypt. ... more   less 
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Also Known As:
Royal Grand Azure Hotel Nabq Bay
Rixos Sharm El Sheikh Egypt - Nabq Bay

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