One of the best hotels for customer service I have stayed in. Actually felt cossetted and was impressed by the efforts staff made to recall preferences and ensure happiness and well-being. A couple of egs: I had a short bout of Pharaoh's revenge (not the hotel's fault) and the head chef was most solicitous (as were other staff), selecting a simple menu for me, including a fresh mint tea. Absent mindedly, I left headphones in my room on departure. These were found, and arrangements are being made to return these via repeat customers returning to UK. Little touches like staff serving you tea / coffee in the self-service restaurants; being recognised and genuinely greeted by them are easily done but evidence of a well-trained and customer centric culture that is impressive.
It is a huge site and you'll get plenty of exercise going to different areas - unless you flag down one of the hotel's taxi carts. Hotel design is better than the photos suggest. Beach area ok but snorkelling not worth doing on windy days. We tended to stay around our room for the convenience of air-conditioning, own bathroom etc.
The entertainment and activities put on by the young and enthusiastic multi-national animation team is well above average. We particularly enjoyed he dance night. There is no stinting on the drinks on offer - if anything cocktails were too strong! Local red and white wine was also surprisingly drinkable. People have mentioned the hard beds - personally I liked them, and have slept very well here.
There were some niggles - the range of food was ok, well prepared and fresh, and some of it was superb but in general perhaps indicative of budgetary limits, eg no prawns in the general restaurants, & there was a £50 cost for these in the seafood restaurant. On all inclusive, you can book to go 5 times in a 7 day stay to themed restaurants - but can only go to each one once during your stay. Deluxe rooms which are spacious and well equipped are all near the main reception area and pool which also happens to be more favoured by families, so not as peaceful as some of the smaller 'superior' rooms. In-room toiletries were plentiful but characterless (ie no discernible perfume). Wi-fi is only available near the main reception - which in these days of cheap extenders is really inexcusable. The clientele is varied and friendly but greatly favoured by Russians, Northerners and Essex. In my view, there should be more effort to target the AB demographic.
Perhaps a reason the hotel has so many excellent and good reviews is that in general it is very good value for money. In the end though, the staff makes this hotel something special and almost every other niggle fades to insignificance.
- Official Description (provided by the hotel):
- 198 Superior Rooms, 290 Deluxe Rooms, 70 Family Rooms and 137 Junior Suites are spread around this beautifully designed modern resort. Several swimming pools wind there way between buildings or there is a gorgeous stretch of beach providing our guests with lots of options on where to spend their days. There are even 3 water slides to entertain the young and the young at heart. Try snorkeling from the wooden jetty or merely a stroll at sunset to see the magnificence of the underworld of the Red Sea. Dining choices include international buffet or choose from the World of Cuisines, with Chinese, Indian, Sushi, Italian, Sea Food or a taste of Egypt. ... more less
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- Also Known As:
- Royal Grand Azure Hotel Nabq Bay
- Rixos Sharm El Sheikh Egypt - Nabq Bay