We have spent some great holidays in Rixos Sharm El Sheikh with a group of 7. We went during the Belgian Easter holidays for 12 days.
Having read some comments on tripadvisor, we were happy that the Russian Easter holidays were one week earlier than ours. That's why we were quite astonished to arrive in a Russian colony. However, we have to admit that except some rudeness to the staff and very few smiles and happy faces, we did not experience any trouble. We stayed most of the time at the quiet, non-heated, Laguna pool and as our holidays went on, we got more and more surrounded by Belgian and British people.
The mini club:
A big thank you to the Rixos mini club. Ok, it was all Russian, and my 4-year old daughter is now making weird (Russian?) sounds, but both of my children had fun during the activities. It is a very nice playground and there is lots of material to play with. As our children could make some Flemish friends, it did not bother they could not understand anything. Moreover, they do make efforts to speak English or even some Dutch words with the children. The mini disco every evening was big fun.
The main restaurant:
As we went there with a family of 7 and booked with VIP selection for a holiday of 12 days, I felt a little bit disappointed in the service offered compared to the price that was paid for the holiday. There is no continuity at all in the service offered. Some people get everything, some people get nothing. Some waiters help you with everything, some waiters don't. We are used to first being offered good service, and then giving a nice tip to the waiter to thank him. In the main restaurant it is the other way round: you first need to give a nice tip, and then you can get a drink. And it is not even a guarantee. I guess it is impossible for them to remember who has given a tip and who has not. One evening I only got a drink because I took a bottle of water from an empty table and I had to drink it from the bottle because there was no glass. They are however very experienced in clearing the tables. At the start of the holidays, we were still giving a lot of tips because we thought this might help. But at the end we gave up a little bit. I wonder if you can blame the personnel for the lack of service. You literally see the same people at breakfast, at lunch and at dinner. They are overloaded. But I would rather have a self-service bar where I can get my drinks myself than having to wait and hope for a drink.
The a la carte restaurants:
What a relieve to get some service! This is really a big plus to the hotel. We booked the Indian, Sea Food and Italian. Great food, great service, great atmosphere. I liked it very much. I regret not having booked the other restaurants.
Restaurant at the beach:
Just like a lot of other things at the hotel we discovered by accident that you can also eat every day a la carte during lunch at the sea food restaurant. We went there nearly every lunch. Very nice change to the main restaurant, very nice waiters and great view.
The Rixos Cab service:
The domain is very big, so we did not have a chance to gain too much weight because of all the walking. Only at the middle of our holidays a Rixos cab service was available to drive everyone around the hotel. This is very nice when travelling with children.
The family room:
I did like the family room very much. The parent's room is separated from the children's room by a window (and curtain) and a door. There is plenty of space. Very nice shower. Both parents and children have a TV (not that you would need it). There is a dutch speaking channel. It was very clean. In the beginning, I was a bit disappointed not to see any swans and crocodiles despite the tips, but I think after a change in personnel (here again, no continuity in the service!) we did receive the whole art work every day. Fantastic how much creativity they can put in making up a room! The view from the backside of building 4 is not superb, but there was not too much noise except from the wind.
We booked our trips via Jetair. We liked very much the discovery jeep safari, the city tour and the hamam treatment. We did not like at all the seascope. Really too expensive to sit one hour and a half in a non-airconditioned bus with a russian speaking guide, one hour on a boat and finally one hour on the same non-airconditioned bus. You can go to Plopsaland all day and have dinner for the same money.
Would I book this hotel again? Yes, but then I would try to book all a la carte restaurants, so that I would not have to eat that often in the main restaurant. I would also check in advance the holiday periods of our eastern European friends. And I would take into account an even bigger budget for tips to all the staff.
- Official Description (provided by the hotel):
- 198 Superior Rooms, 290 Deluxe Rooms, 70 Family Rooms and 137 Junior Suites are spread around this beautifully designed modern resort. Several swimming pools wind there way between buildings or there is a gorgeous stretch of beach providing our guests with lots of options on where to spend their days. There are even 3 water slides to entertain the young and the young at heart. Try snorkeling from the wooden jetty or merely a stroll at sunset to see the magnificence of the underworld of the Red Sea. Dining choices include international buffet or choose from the World of Cuisines, with Chinese, Indian, Sushi, Italian, Sea Food or a taste of Egypt. ... more less
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- Also Known As:
- Royal Grand Azure Hotel Nabq Bay
- Rixos Sharm El Sheikh Egypt - Nabq Bay