Having travelled to Sharm in November 2010 we were very excited to be going back. On our last trip we stayed at the Reef Oasis Blue Bay with Thomson and had the most amazing time, however we couldnt get that hotel for our stay at the beginning of July so decided on the Royal Grand Azure (RGA) as it was still 5 star and premium, we booked with First Choice and travelled with Thomson.
Cons - Unfortunatley our first impressions were not good, prior to travelling I came on Trip Advisor and found out from other travellers that there was a guest relations lady called Kelly I could contact before my stay as I had a few concerns with our booking. I emailed her in February and when she replied she didnt seem to be concerned with the points raised in my email. I let it go and hoped this was just a one off. As it was my birthday when we were on holiday my partner decided to email Kelly a week before we travelled to arrange some surprises while we were there, she did not even reply to his email and when we arrived in resort the other guest relations lady did not even aknowledge receiving the email which meant all the things my partner wanted to arrange could not be done. They even told us we could not pay for a bottle of champagne as they did not stock champagne, however we found out they did but they just could not be bothered to order it from their sister hotel. As it was my birthday on the first day of the holiday it ruined what would of been a lovely day and we ended up going out to Naama Bay as we had such a bad first day in the hotel. We also had issues with Bella who was also guest relations, she was very rude to us when we entered the adults only dining room that evening as my partner had smart shorts on and you can only wear trousers (even though there were people in sports tops and joggers) she near enough shouted us out of the restaurant infront of other guests and refused to allow us to even speak, I ended up in tears- another great start to the holiday and my birthday. After this I went and spoke to our First Choice rep who was brillaint (thank you Wael) and he apologised and got the receprtion manager to come and speak with us and he was great and told us to go to him during our stay if we needed anything, this was lovely of him but whats the point in hiring guests relations when they cannot be bothered to do their job and make guests feel uncomfortable...
Also be careful when booking your rooms, we requested a double room and paid for sea view but when we checked in we had a twin room with pool view, they did however move us straight away but our shower didnt work so we then had to move again - this time they upgraded us to a Junior Suite due to all the propblems we had (please note in standard rooms the shower is over the bath and drips out - no power at all) the Junior Suite had a seperate shower and was much nicer. We also requested an iron one night and it took 2 hours and 7 phone calls to arrive so bear that in mind if you are going out as it delayed our evening.
Pros - The bar and pool staff are great, they are very friendly but know when to leave you alone. There are lots of pools and when we went (1st July) the hotel was only 30% full so there were lots of sunbeds, we stayed at the lagoon pool as it was a bit more adult friendly. The bedroom (once we moved) was very modern and clean and the housekeepers are fantastic, I made sure I left a tip for them as they really do a fantastic job in the rooms. There are a few bars in the evening to go to, the lobby bar has the entertainment team and is best for adults after 10.30pm when they have finished all the games. The pool bar is open until midnight for a quieter drink. We did enjoy ourselves after the initial problems but they must improve on the customer service given by guest relations - considering they hire english people for guest relations you would expect more, thank goodness First Choice hired a fantastic rep who was so great with everything and turned the holiday round for us.
Sharm - As we have been before we knew where to go out of resort, we spent 2 evenings at The Camel Bar in Naama Bay, chilled, good drinks, funky music and nice people. I would also recommend the Steak House in Soho Square if you are looking for a nice meal out - although we were all inclusive it was nice to go out for a change - fyi men must wear trousers in this restaurant - if not they give you trousers to put on!!
All in all, this hasnt put us off Egypt as its a great place, great people and fantastic weather but I would probably go back to the Reef Oasis Blue Bay over the RGA.
- Official Description (provided by the hotel):
- 198 Superior Rooms, 290 Deluxe Rooms, 70 Family Rooms and 137 Junior Suites are spread around this beautifully designed modern resort. Several swimming pools wind there way between buildings or there is a gorgeous stretch of beach providing our guests with lots of options on where to spend their days. There are even 3 water slides to entertain the young and the young at heart. Try snorkeling from the wooden jetty or merely a stroll at sunset to see the magnificence of the underworld of the Red Sea. Dining choices include international buffet or choose from the World of Cuisines, with Chinese, Indian, Sushi, Italian, Sea Food or a taste of Egypt. ... more less
- Reservation Options:
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- Also Known As:
- Royal Grand Azure Hotel Nabq Bay
- Rixos Sharm El Sheikh Egypt - Nabq Bay