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“Another fab time”

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Tirana Aqua Park Resort
Ranked #20 of 32 Hotels in Nabq Bay
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Another fab time”
Reviewed April 4, 2014 via mobile

Just returned from my second visit to tirana on 2 April and had another fab time. Food is adequate in main dining room all speciality restaurants good especially Italian and Indian. Animation team work very hard especially Naomi who kept us informed all the time. All the staff go out of their way to get it right. One or two mentions Ahmed main bar Youseff&Joseph pool bar and Joanne guest relations . Another thing you will find is that all management are available and ready to handle any problems not that you will have any. Last word a big thank you for making my holiday all I wanted and hope to see you all soon

Stayed April 2014, traveled with friends
Helpful?
2 Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_RelationsTAP, Guest Relations Officer at Tirana Aqua Park Resort, responded to this review, April 22, 2014
Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us.

It is always pleasing to hear that our guests were satisfied with the food and service during their vacation.

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality

Kind Regards
Hanna Almeberg
Guest Relations Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
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  • Hebrew first
  • Italian first
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Bedford
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed April 3, 2014

My husband and I are about to go on our 5th visit to the Tirana, this is our ' quick week' to re charge as our main hol is in Sept, we call it home from home as that's how we are made to feel, we are treated like royalty, from the first step inside. When I read some of the ' bad' reviews it makes me think ' people get a life', you are in a foreign country, eating their food, Butlins is the place for entertainment, not Sharm! As for being well away from Narma Bay, that's a good thing - read the details re the site of the hotel - always helps when reviewing somewhere! We are fortunate to be able to travel abroad - Caribbean, cruising many times, so we consider ourselves seasoned travellers. We have stayed elsewhere in Sharm, they have not been anything like the Tirana, infact those that moan and slate the Tirana, try the Hauza, then you will realise what luxury the Tirana has to offer. All in all, if you are reading the reviews, ignore the bad ones and give it a try, we can't wait to be back in 4 weeks time, amongst great staff, who never let you down, if you treat people with respect, they will return it, ignore the Russians, stand your ground, they don't just annoy in Sharm, they are everywhere, just book here and sit back and enjoy...........see you soon Tirana....

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank JoviD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, April 7, 2014
Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your previous holiday experience with us.

All feedback enables us to make continued improvements and is always of the utmost importance to the staff and management at the hotel.

Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shropshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2014

My husband and I stayed in Tirana aqua park resort for 1 week from 13th march, we had an amazing relaxing week, from the minute we arrived we felt welcomed , beautiful reception , lovely big room with pool view, amazing hard working staff who couldn't do enough for you from house keeping to the pool man, food was lovely, my husband had a birthday why we was there and guest relations arranged a big birthday cake and table decorated thank you Hanna !! Outstanding customer service from Hanna and joanne , not forgetting Teri quality manager who does a wonderful job who took the time to chat and listen to the guests and makes you feel very welcome. Justin the professional hotel photographer works wonders with his camera and will create some wonderful memories for you, animation team fantastic !! I would definitely recommend this hotel to anyone who is planning a holiday to sharm el sheikh Egypt , looking forward to returning to Tirana aqua park very soon !! Mr & Mrs khan :)

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samantha o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, April 9, 2014
Dear Reviewer,

Thank you very much for choosing to spend your holiday at Tirana Aqua Park Resort and for taking the time to post your review about your stay; we greatly appreciate any comments made by our guests and constantly strive to achieve and maintain the highest possible standards.

Your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

It is always pleasing to know that our guests were satisfied with the hotel facilities, food and service during their vacation and that you are going to return to our hotel.

Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex,UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2014

We booked this hotel after reading the great reviews on here ,dont be fooled,the place and the way its run its horrendous.Weve stayed at better hotels in Egypt for a lot less money.
FOOD-very poor choice and bad quality,theres ONLY one restaurant where you can eat if youre lucky enough to find a table to sit.Tables are not cleaned properly after the previous diners,you have to wonder around to find yourself cutlery as the waiters simply ignore you,you also have to queue to get a drink,no waiters to order to..Understaffed and horrible waiting on tables service.Burgers at the hotel pool are cold and tasteless,my fella got bad stomach after eating there.Pizzas are alrite but plain,no toppings selection at all!!!!
Al A Carte restaurants-the only place Id rate as average and the food edible is the Italian.Dont bother with the Indian,Chinese etc., its exactly the same food as in the main restaurant.

DRINKS-I bought my own Vodka and wine during my stay at the hotel,
as the local alcoholic drinks are disgusting,All spirits have the same perfumey smell and are watered down at some of the bars,we complained about the wine too as it tastes like anything but wine and the bar manager Romney said drink something else then and he didnt really care about our opinion as everyone else liked the drinks according to him.The coffee in the main restaurant is like some muddy water.Fizzy drinks are OK haha.

ENTERTAINMENT-NONE,zero zilch.If you fancy a little dance in the evening you can forget it.Theres nothing for the adults.There are evening discos for the children but if youre travelling without kids like us youll be bored and in bed by 9pm every evening.Theyve got so called "theatre" where they do karaoke once a week,but theres no bar there,so youre told to bring your own beers.Hilarious!Also theres no seats ,you have to sit on the concrete steps.

BEACH-went there once.Dirty and in the middle of a building site.Dont bother really.

SWIMMING POOLS-theyre ok,and clean but the tables and lounge chairs need a good scrub with a brush and some soapy water,lots of flies around the pools too,and the sticky dirty chairs attract the flies as theyre covered with stains from fizzy drinks etc.

ROOMS are clean and good size,have no complaints.

POOR VALUE FOR MONEY as we paid £1300 for 10 days,which aint cheap for what we got!!

We didnt enjoy our holiday as we should have,due to the poor service and quality of the food and drinks.The weather was amazing though and we will return to Egypt but stay in a different hotel next time.You learn from your mistakes.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KoolKatEssex_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 1, 2014

We were sisters travelling to Egypt again for our winter break. We slept, sunbathed and enjoyed our holiday.We ate good food food travelled to Soho square and ate at Fusion 21 Mediterrean restaurant ( a must as only 5 mins away). We have eaten at this restaurant a couple of times now in Soho and really enjoy, staff are the best and Chef is still as good as ever.

Naomi, animation team thanks for asking us to join in but we had no energy seriously. This hotel is a great Hotel for British travellers and if you happen to encounter a situation with any foreign (Russian traveller) this Hotel will deal with it professionally as we witnessed,

Just returned from a week stay at Tirana Aqua Park Resort 20th March - 27th March 2014. We have had a beautiful experience at this hotel mainly due to the surroundings, staff and facilities within the Hotel.

Check in was great with smart, helpful staff who always endeavour to provide a good room, Our room had a walk in shower, great balcony, fridge, and superb egyptian thread bedding plus TV.

We were tired from our journey so ordered room service, mixer drinks to go with our Vodka, burger and chips and stayed up chatting until the late hours on the balcony. All this only cost us £8, bargain if you are tired on the 1st night.

1st day we were given great beds round the pool helped by life guards and pool guys Moustaf and Sheriff. These guys are respectful, helpful and a credit to this Hotel. Also they helped ensure we had the same spot each day which is just what we wanted,. Moustaf and Sherif are are really good guys, this is the view of all guests in this Hotel. Well done you 2 guys the best !

RESTAURANTS:- Italian,Asian,English,Chinese,Indian and buffet restaurant:- Italian is really good and Ahmed, waiter within the Italian is just fab. The other restaurants are a great change but Italian is the best. There are no further surcharges ( in other Hotels I have had to pay surcharges before)

BARS:- Lobby bar has a great open air terrace for evening drinks and entertainment. Ahmed and Rasheed plus the Food and Beverage Manager are again polite, funny, helpful ( to get me lovley warm red wine not chilled) and make your evenings a pleasure to sit and enjoy.

GUEST RELATIONS:- Hannah and Natalie are informative, helpful and make everything go smooth when booking your restaurants for the week. They are also interested in your experience and have told me that the Management are working hard with the staff to make sure everyone has a great holiday by the training they are giving to the staff on how to interact with guests properly. I only know this because I made a point of expressing my gratitude on the great staff one day whilst booking a restaurant.I told Guess relations what ever training was being undertaken was a credit to all the teams as the staff are naturally funny, helpful and polite any way and made our experience all the better.

LIMOUSINE SERVICE:- Again great and cheap with polite young men helping you.Use this service its really worth it located in reception.

MASSAGE, HAIR AND SALES STAFF:- you can obtain a red flag if you do not want them to approach you but we had a few treatments. Hair Salon is great and we had a few treatments(Hair, Nails and Eyebrows) Hammad from the Hair salon is cheeky but funny and his Hair and make up team( including Papa who does a great egyptian threading to get rid of all my blonde face hair as I was getting a tan) do a great job within the salon . The Massage service is more intense and they will not leave you alone. The price list is in Euros and not egyptian pounds and guests are becoming confused.I am not a fan of the Massage staff I felt they were a little under-hand in their approach.

BUFFET RESTAURANT:- This has some variety and with all the other restaurants for evening meals you may not want to eat here each evening. However breakfast is great and lunch you can go to Pizza corner opposite the main buffet restaurant order some Pizza and then add some salad for a great change.

Also go to your welcome meeting. I usually don't bother but this time I did and it helped me book all the a la carte restaurants for the week, find out more about this large Hotel and enjoy and my week without missing anything.

This Hotel has a lot invested in the staff and it really shows as they made it a fab Holiday

Only one thing I would say is that the breakfast and lunch service in the buffet restaurant needs to have staff clearing plates a lot quicker as there are a lot of dirty plates left around for too long.We enjoyed eating outside, I feel staff should clear dirty plates a lot quicker or maybe more staff needed for this service.

Big Thanks to all:- Moustaf, Sherif(Pool side), Ahmed(Italian), Ahmed (lobby bar), Rasheed (lobby bar), Guest relations, Food and Beverage Manager ( does a great job with guests and staff ) and everyone else, hope I have not missed any one out. You all work hard and made our Holiday feel special. We have stayed in Egypt 5 times previously. thanks to everyone

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, April 7, 2014
Dear Reviewer,

Many thanks for taking the time to complete a Trip Advisor review about Tirana Aqua Park Resort.

Firstly your kind comments about the staff especially whom you highlighted in your review have been shared with the relevant departments to be used as examples of excellent customer service for all of the staff here at the hotel.

All of your kind comments have been shared with the management team and staff and everybody here is delighted to hear how much you enjoyed your holiday experience with us. It is through listening to guest comments and suggestions that we are able to achieve the constant improvement, guest satisfaction and quality service that we strive to maintain.

It is always pleasing to hear that our guests were satisfied with the hotel facilities, food and service during their vacation.

Thank you very much for your review and we look forward to the pleasure of welcoming back soon with our own tradition of warm and friendly hospitality.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 31, 2014

We stayed here for a post Christmas break after we got married with our ten year old.
We were not disappointed ...
The aqua park is like nothing else - something for everyone (if you like slides etc) - they also have a beautiful small childrens area - and all areas immaculate.
We stayed in the main hotel building and booked a room that should have been for two adults and a child. Not quite the room we were expecting ... one double bed and nothing else - they then brough a 'camp' type bed for our ten year old. Luckily he can sleep anywhere - but others may not fare so well - we popped to reception to query and were told that they are the only rooms available - thus realising we hadn't got the room we actually booked ... but no Thomas Cook rep could help - they were more interested in selling day trips than helping us.
No big deal though as we still enjoyed our holiday!
Downside was the restaurant - not big enough for everyone and I would say it was only 1/2 full when we went ... and the corridors were noisy and you could hear people when you were in your room.
Full of russians when we went - again no big deal as they were not over powering as some people have witnessed - but the staff were running around crazy after them.
Lovely hotel - recommend going out of season :-)

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank The_Luxury_Hunters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_RelationsTAP, Guest Relations Supervisor at Tirana Aqua Park Resort, responded to this review, April 7, 2014
Dear Reviewer,

Thank you very much for choosing to spend your holiday at Tirana Aqua Park Resort and for taking the time to post your review about your stay; we greatly appreciate any comments made by our guests and constantly strive to achieve and maintain the highest possible standards.

All of your comments have been shared with the management team and staff here at the hotels who are pleased to read that overall you enjoyed your holiday stay with us. We have looked at ways we can make improvements based on your comment and I wanted to take the time to give you the hotels feedback.

Regards to the bed configuration, all rooms are equipped with either king size or twin beds with extra beds available upon request of a fold out or sofa bed style. As travel agents reserve rooms based on the room type i.e. standard or family the bed configuration is not specified as king or twin on guest bookings. For guests wishing to specify a bed type this can be added as a request with your booking agent or by e mailing the hotel direct prior to travel. While we will do our upmost to fulfil your wishes it should be stressed that all requests are subject to availability and therefore cannot be guaranteed.

I apologize for the experience you describe in our main restaurant. I have shared all of your comments with our food & beverages manager. The restaurant team aim to meet all guests on the door to ensure that they are directed to a clean fully set up table. I appreciate when the main restaurant first opens it can be very busy which is why the evening meal is spread across several hours. All comments have been forwarded to our Restaurants manager to cascade to his team.

I hope this goes some way towards answering the points you raised in your review and we would very much hope to welcome you back at Tirana Aqua Park Resort again on a future holiday.

Kind Regards
Joanne McCormack
Guest Relations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 30, 2014

I have just arrived home after 1 week at this Tirana Aqua Park Hotel. I am a 43yr easily pleased female who travelled with my best friend. We are not fussy but experienced a few problems:
First the good points:
The hotel & surroundings are lovely, not 5* BUT very nice, rooms are very spacious, beautiful super large bathroom, balcony over looking pool, free safe, rooms cleaned daily. no probs with rooms at all. Pool - many pools to choose from, Aqua park was amazing, gardens & surrounding areas all clean, tidy & well looked after. staff and pool guys very friendly & helpful.
You will get the sellers coming round to you by pool , the snorkling boat trip, they start at £35ea, dont pay it, the come down to £20 (and when you go on it, you realise everyone paid £20) The boat trip with snorkling is a definate, amazing day, well worth it.

Bad Points: the hotel is in middle of nowhere, a taxi to Namma Bay is 25mins in Taxi at a cost of £20 return. The hotel are suppost to run a bus but it was always cancelled.
I booked a spa treatment - I paid £90 for a pamer session with massage & a seperate massage at end of week, BEWARE as the pamper session is sauna, jacuzzi & steam room (these are open for all to use as part of the all inc, so I felt ripped off there)..
The beach - I enquired before we went as some trip advisors say about building work on beach, I was told there was NO building work on beach, Well I can assure you THERE IS, LOTS OF IT, it a huge building site & a total mess, with diggers and bulldozers..hated the beach
FOOD - one word DISGUSTING - We are not fussy eaters but I can honestly say it was very bad, the worse ive every had in egypt. The pool do a snack bar, this includes a horrible toasted small burger and about 6 chips or a tiny hard dry pizza with hardly any topping on it. also there is only 3 pool bars around the pools so there was always a very long Q.
Evening food is awful, they do themed nights, russian and egyptian I dont even think my dog would of eaten. I think we lived on rice & pasta. You had to Q for so long, the food was always stone cold by time you got around to eating it. you had to fight with the russians too as they push you about, vile people with no manners & trust me there is plenty of them at this hotel. I would say 70% russians.
The night entertainment is Ok (ish, more for the kids) only till 10pm, they had some shows on but at the other side of hotel (which is a fare walk) & take your drink as there is no bar there...
there is 1 bar in the whole hotel so you can imagine the Q, & I can honestly say everyone we spoke to said the drinks are definately watered down, as no one felt the tinyiest bit tipsy at all after a few drinks...

I would NOT book this hotel again, main reason Food, but also we had to eat out most nights, which meant getting a taxi £20 a night) into Namma Bay....please teke my advice and DO NOT book this hotel, you will regret it.....

Room Tip: All rooms are pool view - WARNING this hotel is in middle of nowhere - main town is 25 in Taxi at £2...
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cuddlebum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tirana Aqua Park Resort

Property: Tirana Aqua Park Resort
Address: Nabq Bay | Nabq, Nabq Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#12 Romantic Hotel in Nabq Bay
#16 Top resorts Hotel in Nabq Bay
#18 On the Beach Hotel in Nabq Bay
#19 Spa Hotel in Nabq Bay
#20 Luxury Hotel in Nabq Bay
#21 Family Hotel in Nabq Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tirana Aqua Park Resort 4*
Number of rooms: 510
Official Description (provided by the hotel):
Welcome to Tirana Aqua Park Resort The family paradise at the famous holiday destination Sharm el Sheikh. The Resort consists of 8 pool areas with Aqua Park and wave pool, in addition to a private Beach 800 meters away the shuttle bus each 15 minutes, family rooms with a 4-star (local rating) standard and our animation team with activities for young & old, guaranteeing that everybody will find the perfect place for a relaxing and exciting vacation. Hotel Facilities The Resort offers a 24-hours front desk, multilingual staff, express check-in/out, Guest Service Center, bell captain, limousine service, luggage room, laundry & valet service, live entertainment, beauty salon/barber, gift/souvenir shops, jewelry, internet cafe and a 24-hour on call doctor. ... more   less 
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Also Known As:
Sunrise Tirana Aqua Park Hotel Sharm El Sheikh
Sunrise Tirana Aquapark Hotel
Tirana Aqua Park Resort Sharm El Sheikh, Egypt - Nabq Bay

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