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Charmillion Gardens Aqua Park
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Reviewed November 20, 2013

We stayed at Sea Gardens November 7th-18th very good value for money. Rooms huge with very comfortable bed, fridge, kettle and free safe in the room. As the hotel was only running at 37% capacity there was no mad dash for the sunbeds in the morning and speaking of sunbeds they are the most comfy that I have ever had the pleasure of sunbathing on wooden topped with a very thick mattress heaven! Food although not 5 star was good and we ate at the buffet restaurant every night and always something that you would like, pasta station, something cooked fresh on the griddle and plenty of salad and fresh bread and rolls which were lovely! Probably the only negatives were the cocktails which were quite poor and could be easily improved by just a few lessons and the watered down brandy. We had exactly what we wanted a very relaxing holiday with good service. The weather was absolutely lovely and didn't cloud over once. Quite a few people seemed to get bitten a lot but then if you leave your patio door open and invite the bugs in what do you expect! a nightly spritz of bug spray and we only got a couple of bites. Would recommend for a relaxing break.

Room Tip: stayed in room 5403
  • Stayed: November 2013, traveled as a couple
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2  Thank Jilly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2013

This was fantastic , first time we have been to Egypt will definitely be returning next year to this hotel, all 3 hotels had a great choice of food and entertainment and being able to use all 3 was even better, you felt as if you had freedom, you could also book 3 different evening meals in the Italian,,Japanese and Lebanese all included in the all inclusive all drinks as well, even the cocktails were free, best holiday the trips were amazing we did quad bikes camel rides and star gazing all arrange through the hotel, out of the 3 hotels we feel we stayed at the best the smaller one of the 3 but more friendly and the staff couldn't do enough to help, the rooms were great we had a family room with a pool view so much space, the grounds were so beautiful and well kept loved every minute.

Room Tip: family rooms great so much space.
  • Stayed: November 2013, traveled with family
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Thank dawnhall30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

We chose Sea Gardens for the simple reason, that it was the only hotel with good snorkelling for my wife, that we could get a package with convenient dates for. However, our only option turned out to be a very good one.

The Sea Group have a campus of three hotels on the coast at the south end of Nabq Bay, near Sharm airport. There is free access to all facilities, most of which are triplicated, anyway, but especially the Sea Club's jetty out to the reef drop-off, which is quite close at this point. They appear to be marketed principally to Russian tourists, secondarily to German and British tourists, and there were also small numbers of other nationalities amongst the clientele. Sea Gardens is the smallest and apparently oldest of the group, with a larger proportion of British guests. It is on the inland side of the plot, with beach access through the Sea Life hotel, while the larger and grander Sea Club occupies the entire left half of the site. The Sea Gardens are a ring of two-storey blocks, each of a dozen very spacious suites, around a pool and garden, with a pool bar at the centre and a lobby bar and restaurant at the entrance.

Coming in on an evening flight, we checked in slightly after closing time for dinner at the restaurant. However, the friendly and helpful receptionist made arrangements for us to go for supper at 11pm. I think the large selection of salads and cold meats offered to us was destined for the following morning's continental breakfasts, but we certainly appreciated being granted access out of hours, which was a good deal more than most hotels do for off-schedule guests. At the other end of our stay, they were equally hospitable about letting us have dinner between check-out and pick-up, which again compares very favourably with the hasty snipping of all-inclusive bands and consignment to limbo that we have had at a couple of other hotels.

The rooms are large by Western standards. We booked a family room, which was a suite of a big shower room, a central lounge with the settees made up as beds and a vast master bedroom with a balcony. The main bed is a very comfortable queen size. Contrary to the warning elsewhere on Tripadvisor, there is a kettle provided in the room, with coffee and tea sachets, although there are no milk portions. You can fetch coffees from the lobby bar in the time it takes to boil the kettle, anyway. The air conditioning is powerful, but loud. I personally found it hard to sleep through, and unpleasantly reminiscent of my job in a cold store, but the rest of my family were unbothered.

There is a good selection of food at the Sea Gardens restaurant. Each night there is a theme changing on a rota, and the other two hotels are staggered on the same rota, so if you have particular preferences you can go to the respective hotels for them. There are also three free meals at the a la carte restaurants on the other hotels included, but we prefer the more informal buffet and did not take these up. Being a fairly small hotel in terms of guest numbers, the waiter service is personal and friendly.

There seems to be a reasonable provision of entertainment, although I did not get the opportunity to sample the main shows at the Sea Life amphitheatre. Some evenings, the Sea Gardens has very capable singers with karaoke backing, and each pool has a disco playing pop/house music all day. I did think that there was a gradation of DJ quality around the three hotels, though. Despite the genre seeming much of a muchness to my middle-aged ears, Sea Club's DJ seemed to play a better selection than Sea Life's, which in turn was better than Sea Garden's. Anyway, it is a bit of music without the egotistical chatter of the radio back home..The “Freak Animation” team, mainly Russian, French and German girls,. also provide Kid's Clubs at each hotel. My 10 year old daughter sampled the Kid's Club one day, when her older sister was on a snorkelling excursion with Mum, and thoroughly enjoyed it.

In contrast to our previous visit to Sharm, when there was a massive military presence giving the feeling of having strayed into a war zone, there was no sign of metropolitan Egypt's continuing troubles this time. However, the situation seems to have discouraged many tourists, leading to quite a low occupancy, which is to the advantage of those who do come: No queues at the bar, ample sunbeds everywhere and attentive service.

There are the customary touts for activities and cosmetic treatments, but the management must be quite strict about their behaviour, as they are noticeably more polite and respectful about taking no for an answer than an experienced traveller might expect. Haroun from the beauty parlour did sell my wife a good value pedicure and manicure with his genuinely friendly and funny pitch, though.

One day, we accidentally snapped our key. Housekeeping services were prompt in rendering assistance and a new key was soon cut for us.

Overall, I would recommend Sea Gardens as an excellent hotel for anyone who likes sunshine and swimming with pretty fish. The accommodation is excellent, they feed you well, and everyone is friendly and hospitable from Mahmoud, our Cosmos rep, through the receptionist, waiters and housekeeping team to Ottah, the hotel cat!

  • Stayed: October 2013, traveled with family
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2  Thank TheSingingCowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5MouradIskander, General Manager at Charmillion Gardens Aqua Park, responded to this reviewResponded November 13, 2013

Thank you for taking the time to write such a positive and detailed review regarding your recent stay with us in Sea Group Resorts.

Your recommendation of our hotel is greatly appreciated. We are delighted that your only option was in the end a very good one for you and your family. It's pleasing to see you made use of all three hotels and found a high standard of food throughout, i would however recommend you visit the three A La Carte Restaurants should you return in the future.

We're glad the entertainment was enjoyable for you, and especially that your daughter enjoyed her experience with the animation team.

We look forward to welcoming you back to Sea Gardens in the future.

Kind Regards
Mourad Iskander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

Stayed at Sea Gardens Oct 2013 11 nights family of four two daughters aged 8-10 , room was a family room , which had plenty of space with a pool view. High ceilings fridge and free safe to use for your valuables.
Power shower which was great.
The room was cleaned every day, although not thoroughly, but was clean.
We had a few problems with the room on arrival due to the cleanliness of the room but once it was reported to reception it was cleaned at once.
The food in the sea garden restaurant I thought was amazing my girls found something to eat at all sittings and we enjoyed the themed nights that were put on. Omelettes in the morning pancakes cereals , pastries,fruit lots and lots of choice.
Thanks to the staff in the restaurant who were friendly and and couldn't do enough for you especially Karim , Sai'd, thanks guys.
The pool area was great it had the most comfortable sun beds, the water was a little chilly but I believe from Nov 1st it's heated.
It had a shallow end and deep end. Water volleyball net the pool was a good size surrounded by lots of sunbeds.

The pool bar staff were great again friendly and helpful , spend the time to chat to them and you won't even have to get off your sun bed to get a drink they will bring it to you. The staff all work so hard throughout the hotel they work for months , 7 days a week without a day off
Spoke to one member of staff who was working for four months solid 12 hour shifts 7 days a week then gets 2 weeks off and earns around £100 a month and still manages to be polite and smile and make your stay as good as possible. Bar snacks at lunch time were hot dogs , burgers and chips which were great if you didn't fancy going into the restaurant.
Afternoon snacks were cake and rolls.

Thanks to Edward , Magdy, Romny, Mahmoud and Mohammed
You were great.
Staying at the Sea garden you can use the facilities at Sea Life and Sea Club
Sea Club being the largest the main guests are from Russia and the Ukraine. The facilities are excellent the food to be honest is just as good in Sea garden although your paying a lot more to stay at Sea Club.
I found the staff at Sea club less friendly however I was told this was because the Russian guests treat them badly no please or thank you.
So they really appreciate it when the British guests talk to them and a please and thank you goes a long way.
We used both Sea life and Sea Club bars and restaurants and enjoyed are time in them.
The beach is a short walk from Sea gardens through the gardens of sea life , wow the gardens and beautiful and well maintained. Once on the beach the snorkelling even in the shallow area is amazing there are fish of all colours everywhere,so take a mask. I also went off the jetty and snorkelled along the coral reef, amazing.
As other reviews you do get the sales guys coming around every day trying to sell trips and beauty treatments , if your polite and say no thanks
They tend just to say hi the next day as they walk past your sun

Tips, again they will take a pound coin from you , we waited a couple of days and tipped the odd 20 Egyptian (£2) to the guys that were looking after us the best. But they are just as happy with a please and thank you and enjoy having a chat with you.
The entertainment was very disappointing the animation team try but it's not great and and sea life sea club it's aimed at the Eastern Europeans.
Kids club was open during the day at sea gardens , my girls didn't use it.
There wasn't much entertainment for them during the day ok for younger children. We asked one of the animation team around the pool if they could do something for the girls to join in and the reply was "what"
I though that's your job to entertain them you engage them make them want to join in. So yes that was disappointing.
The three Ala' carte restaurants were very nice , don't forget to book.
But remember you only get a slot so they seem to serve you quickly then wasn't you out, but the food is great. Really enjoyed the Japanese restaurant.
Al in in all had a great time and will definitely go back and I am happy to recommend Sea Garden to my friends.
The hotel staff make the holiday for you they can't do enough for you
One tip if you do get the so called Sharm shuffle, ( upset tummy)
Try and get a local to get you the tablets I paid around £1 , I know the some English family went to the same pharmacy and paid nearly £20 for the same tablets.

Great holiday can't wait to return

Stayed: October 2013, traveled with family
1  Thank gad804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5MouradIskander, General Manager at Charmillion Gardens Aqua Park, responded to this reviewResponded November 13, 2013

Thank you for taking the time to write such a detailed review regarding your recent stay with us in Sea Group Resorts.

Your recommendation of our hotel is greatly appreciated. It's pleasing that all of your family enjoyed the food and the different theme nights, as well as our three A La Carte Restaurants. We encourage guests to make the most of the facilities available across the three hotels and are glad you did so.

It's with regret that the room was not cleaned to a high standard upon arrival or throughout your stay, in future visits please make this known to the guest relation department who will resolve this immediately for you.

We are disappointed that the entertainment programme wasn't suited to you and please accept our apologies for the response after you requested more activities for your children. Nadine, who you can see from previous reviews was very interactive and engaging with families is now back and in charge of the Sea Garden Childrens programme so I'm sure in future visits you will be more than happy with the entertainment available.

I would also like to reassure you that none of the hotel staff have ever, or will ever work for 4 months without vacation. It's common practice in Egypt for staff to work for 3-4 weeks and then take between 7-10 days vacation.

We look forward to welcoming you back to Sea Gardens in the future.

Kind Regards
Mourad Iskander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013 via mobile

Just returned from sea gardens after 2 weeks holiday
Got to say brilliant
Could not fault anything , weather red hot , food great , room huge for 5 of us & the snorkelling was unbelievable
Will definitely return next year
The staff were very friendly & always ready to get you drinks
All in all a superb holiday

Stayed: October 2013
1  Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5MouradIskander, General Manager at Charmillion Gardens Aqua Park, responded to this reviewResponded November 13, 2013

Thank you for taking the time to write a positive review following your recent stay in Sea Gardens Resort.

Your recommendation of our hotel is greatly appreciated. We are glad you enjoyed the food and found good levels of service throughout, as well as finding time to enjoy the amazing snorkelling opportunities available from our Jetty.

We look forward to welcoming you back to Sea Gardens next year.

Kind Regards
Mourad Iskander

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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