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“Wouldn't stay anywhere else.”

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Rehana Royal Beach Resort & Spa
Ranked #14 of 31 Hotels in Nabq Bay
Bracknell, United Kingdom
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wouldn't stay anywhere else.”
Reviewed May 30, 2013

A bit of a delayed review as we returned from our stay at the Rehana Royal Beach Resort & Spa on 16th March 2013 but here it is;

This was our second stay at the report after visiting in March 2012, it was like we were at home again and treated as valued guests of the hotel. On arrival we were greeted by smiling faces by the staff in reception who remembered us from our last stay, when checking in we actually requested the room we would like and just like that it was ours for the duration of our stay.

We did have a problem with the safe in our room when we arrived but with one call to reception is was all resolved in a matter of minutes. The room itself was lovely, a lot bigger than the one we had last year. Everyday our fridge was stocked up, fresh fruit in our room, flowers, towel displays, cleaned and fresh towels every day; the staff at the resort are so friendly and will go above and beyond for you.

Yes there are a lot of Russian within the resort but it didn’t bother us, you learn to ignore them after a while but it’s upsetting how rude they are to the staff at the resort.

The food in the restaurant didn’t disappoint us one bit during our stay, if you are English i would recommend eating in the Prestige restaurant as its a lot quieter and has a more relax feel you get away from the Russians fighting for the food.

The entertainment team became our family during our stay, Sassa & Dave are our friends for life. Every day they would come and see us numerous times and we were always laughing and having fun with them. Hamada was working in the pool bar for the duration of our stay and always made sure we were never without drinks, his mojitos are the best i have ever tasted! The pool boys again cannot do enough for you, I wasn’t even allowed to lay my towel out in the morning and if we needed anything they were there to help every day, one in particular would always make sure I had flowers by my bed which was a lovely thing for him to do.

The staff at the resort will do anything for you, as long as you are not rude as this is where the bad reviews come from the Russians. During our stay, my partner and I got engaged and the staff were so helpful in setting up all the plans my Fiancé wanted to carry out. When arriving back at the bar we celebrated with music and champagne all provided by the staff at the resort.

We went out of the resort quite a few nights during our stay and Sab our driver was a lovely man and always made us feel safe wherever we were going.

I know we would never stay at another hotel in Egypt, everything about the resort is amazing and the staff are an absolute joy to be around. I can’t seem to understand the bad reviews at all. This wont be our last visit as we have made friends for life at this resort.

Room Tip: The prestige rooms are the best for location of the pools and views.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank EmmaTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RehanaSharmElSheikh, Guest Relations Manager at Rehana Royal Beach Resort & Spa, responded to this review, June 17, 2013
Dear Madam,

Thank you very much for your review.

We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

May I thank you once again for your feedback and we look forward to welcoming you back to Rehana Hotels & resorts in the very near future.

Yours truly

Joanna
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
uk
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 29, 2013

We stayed here over new year as a last minute booking. This was our first fully inclusive and what a dreadful mistake! The drinks were all local the gin tasting nothing like the food in the 'mosh pit' was all white and truly awful obviously targeted at a specific audience, not us! Towards the end of the holiday we found a nicer restaurant on top floor we could upgrade to which was nearly empty and found,because we were polite and respectful to the staff,wedding not have to pay to upgrade but were allowed in. The restaurants on site are vaguely passible but again poor. The hotel was 95% Russian and was increasingly so day by day, i have ever seen so many velour Chanel track suits in one place, unfortunately the Russians who chose to stay here were incredibly rude to staff with the most shocking manners and created a very negative atmosphere. The hotel staff were delightful and they did put on a fantastic new year party but alas we would never darken their door again!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank annieharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RehanaSharmElSheikh, Guest Relations Manager at Rehana Royal Beach Resort & Spa, responded to this review, June 17, 2013
Dear Madam,

Thank you for choosing Rehana Royal Beach for your recent holiday and for your feedback on Trip Advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are of course sorry that you did not consider raising your concerns with the management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

May I take this opportunity to thank you for your feedback and once again I am sorry that you felt that the holiday did not live up to your expectations. We do hope we shall have the pleasure of welcoming you back in the future.

Yours truly,
Joanna
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tabouk, Saudi Arabia
Level 6 Contributor
120 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed May 16, 2013

We booked and stayed in an executive room # 3101 from 26-29 April. All inclusive.
It had a full sea view, spacious with an extra bed, nice balcony with two sun beds, but not refurbished ( still OK).

POSITIVES:
1- Check-in was easy, we were told to rest in the VIP area with a welcome juice, and we were offered a free upgrade to Royal Prestige room (refurbished, very clean room) .
2- Room was spacious with large comfy bed.
3- Very beautiful grounds.
4- Pools looked amazing. Fun with water slides.
5- Good food.
6- Enough space in the resort for sun loungers.
7- Excellent value for money.
8- Easy to walk inside the resort ( no shuttle needed)
9- Good sleep quality.

NEGATIVES:
1- The door of the room had no way of second locking to prevent our 3 year old son from going out, so even if you lock it inside; just pull down the handle it will open ( other hotels have a second lock or latch to secure the door against children).
2- The room cleanliness needs more attention.
3- The food was never labelled so you did not know what you were eating.
4- There is better animation in Sharm El Sheikh than in this resort.

Most guests were Russian, but that didn't disturb.

Room Tip: book executive room to have full sea view , but if you want the most clean room book Royal Prestige...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Osama A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RehanaSharmElSheikh, Guest Relations Manager at Rehana Royal Beach Resort & Spa, responded to this review, May 19, 2013
Dear Sir,

Thank you for choosing Rehana Royal Beach & Spa for your recent holiday and for your feedback on Trip Advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are of course sorry that you did not consider raising your concerns with the management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

May I take this opportunity to thank you for your feedback and once again I am sorry that you felt that the holiday did not live up to your expectations. We do hope we shall have the pleasure of welcoming you back in the future.

Best regards
Rehana Hotels & Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 10, 2013

Stayed at the Rahana opposite for my homneymoon and it was fine but walked past the Royal to get to the beach and decided to book there the following year.

The Russians ruined it, they do not know how to queue, are rude and obnoxious when they drink to much which is most of the time, the men are overweight and drunk and the women look like 1970's hookers
Fortunatly the hotel gave us passes to the seated themed restaurants so we could get away from the scramble for food in the buffet area

Some of the staff are have very out of date attitudes to women guests and made lecherous remarks as they walked by and leer at the young girls, particularly the shop staff on site.

I have been to Egypt 6 time but feel enough is enough.

Room Tip: Go to the Rehana over the road, unless your a Russian
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
romford
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 23, 2013

we went there with an open mind,all of the entertainment is in russian the food is geared up for russians,they were their usual charming selves NOT!!!!!!!!! rude is an understatement for the guests at this hotel,as for the complex the rooms are good they are well kept by the staff the grounds are also immaculate Hamada ,Ahmed,Osama, and Said made our stay bearable.I would not return to this resort.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paulcRomford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RehanaSharmElSheikh, Guest Relations Manager at Rehana Royal Beach Resort & Spa, responded to this review, May 8, 2013
Dear Valuable Guest

Thank you for choosing Rehana Hotels i& Resorts your recent holiday and for your feedback on Trip Advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are of course sorry that you did not consider raising your concerns with the management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

May I take this opportunity to thank you for your feedback and once again I am sorry that you felt that the holiday did not live up to your expectations. We do hope we shall have the pleasure of welcoming you back in the future.

Best regards
Joanna
Guest Relation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stirling, United Kingdom
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 7, 2013

Part of the prize on Ant & Decs 06/04/2013 Saturday night takeaway show was a holiday to the Rehana Royal Beach Resort & Spa I can assure you it is a fabulous hotal I was there 20/10 3 years ago with friends it was I think just opening and we have been in some good hotels this is one of the best

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RehanaSharmElSheikh, Guest Relations Manager at Rehana Royal Beach Resort & Spa, responded to this review, April 8, 2013
Dear Rehana Friend,

Thank you very much for taking the time to write such a positive review of your stay here with us.
All your thanks has been passed on to the Department heads and they will pass this onto their teams.

Once again thank you and we look forward to welcoming you back in the future.

Regards
Rehana Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
athens
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 1, 2013

hi, i stayed there a few months ago and it was excellent.very nice and clean room nice food but most of all i put my thumbs up for the animation team.very cheerful,full of energy,especially alexandra,great girl!!!!!
i recommend you to go there,it's worth it...

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aggeliki-ilias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RehanaSharmElSheikh, Guest Relations Manager at Rehana Royal Beach Resort & Spa, responded to this review, April 2, 2013
Thank you very much for your review.

We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

May I thank you once again for your feedback and we look forward to welcoming you back to Rehana Hotels & resorts in the very near future.

Yours truly
Joanna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rehana Royal Beach Resort & Spa

Property: Rehana Royal Beach Resort & Spa
Address: 7th Km North Sharm Airport, Nabq Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh > Nabq Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Nabq Bay
#11 Family Hotel in Nabq Bay
#13 On the Beach Hotel in Nabq Bay
#13 Spa Hotel in Nabq Bay
#14 Luxury Hotel in Nabq Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rehana Royal Beach Resort & Spa 4*
Number of rooms: 682
Official Description (provided by the hotel):
The hotel of a 5* class has been opened in 2008. Your every step will make you feel the atmosphere of a holiday club full of entertainment. Traditional Egyptian style of the buildings is in perfect harmony with the blue-eyed pools and well maintained gardens with palm trees and green lawns . Elegant, spacious rooms decorated in warm colors help you to feel the atmosphere of Arabic fairytale. Full equipped Conference Center, handling up to 600 people, will be a guarantee of success to everybody who will try it's advantages. The spirit and high-standard service of the hotel is the reason for a great number of declared regular customers to be happy to come back again and again. Rooms: The hotel has a total number of 682 rooms of different types:    * Standard - 25-30 m² - comfortable room with pool and garden view    * Family -30-35 m² - large room with poolview    * Superior-30 - 35 m² - luxury room with the seaside view    * Executive - 30-35 m² - luxury room with the sea view Each room is equipped with individually controlled air conditioning, private bathroom with shower or bath, television, telephone, safe box. Balcony or terrace with a beautiful view of the garden, palm trees and swimming pools can be found in every room. KIDS CLUB: The comfort of our smallest guests is our priority. Kids Club was established for those who are searching for fun and joy all over the days. A variety of activities, hand works, games and fun with experienced, professional and lovely international team of kid's animators will make your child wish to stay there forever. Two outside playgrounds will help parents to enjoy all the leisure activities together with their children not only in the Kids Club but on the beach as well. And for sure everybody are welcome for the most important part of the program - Mini - Disco! ENTERTAINMENT: Every day various classes with an international animation team (yoga, dance lessons, water volleyball, etc..) are provided all over the territory of hotel. Our evening shows held in the Old Egyptian Amphitheatre will take you to the fairytale of Arabic night. Fakir show, belly dancers, Egyptian art, derwish show will create the spirit of ancient magic . And our live singer, violin performances and dance competition will help you to discover your hidden talents. Sombrero Disco will take you into fly-by-night tour under the latest hits together with our DJ. SPORT : The hotel's aqua-park consists of 10 different shaped swimming pools with area of 10,000 m² in total, large and small for children, with water slides for everybody. Some of them , including the Main one, are heated in winter. And for sure big kid's aqua-park will be the favorite place for our smallest guests. Our international animation team offers different opportunities to train not only sense of humor but body as well. Everyday you can enjoy and have a lot of fun with: * GYM and fitness * Tennis courts * Table tennis competition * Volleyball tournament * Basketball * Football * Darts * Water Polo * Aqua-aerobics * Belly-dance and Latino - dance lessons SPA: Those searching for enlightening are always welcome in our SPA. Special Massage courses can relax your body, but our private aroma-therapy will free your soul and renew your spirit. All the procedures, including jacuzzi, steam bath, sauna, turkish hammam etc, are made by high-class professionals putting your comfort as our priority. Beauty Center: Beauty is the strongest weapon of every woman. Equip yourself in our Beauty Center - and let the whole world fall down on its knees. Manicure, pedicure, relaxing mask for face, new hair style - you are not a queen. You are goddess! Rehana 24 hours All Inclusive: * 24 hours food& beverages service * Three buffet meals (breakfast, lunch & dinner)&kids corner * Three a la carte restaurants out of three (Italian, Asian, * Oriental restaurant) free of charge. * Early breakfast, late breakfast, snacks, tea time. * Snack Beach bar (beverages& snacks ) * Kids snack corner. * Food court with: - Fish & chips - Oriental corner - Pizza & Pasta corner - Dolce corner - Ice cream corner * Entertainment (daily animation program, night show). * Sports (tennis court, table tennis, GYM, water polo, aerobics , dances lessons) * Free entrance to the disco. * Tea & coffee service at the rooms. Rehana Ultra All Inclusive Enjoy the 24 hours formula PLUS: * 24 hours All inclusive food & beverages. * Seven a la carte restaurants (Italian, Asian, Oriental, Sea food, Indian, Lebanese ,Mexican). * SPACE Disco free of charge entrance & drinks * Mini bar upon arrival & daily 2 bottles of water. * Fresh fruit platter upon arrival. * Free Shuttle bus to and from Naama Bay. * Free SPA package (Jacuzzi, steam bath, sauna, Turkish bath) one visit per stay * Laundry service (once per stay). * Sports (Tennis table, tennis court day & night time free of charge& billiard). * Turn down service. * Free Wi- Fi internet 1h. ... more   less 
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Also Known As:
Rehana Royal Beach Hotel Nabq Bay
Hotel Rehana Royal Beach
Rehana Royal Beach Resort & Spa Sharm El Sheikh, Egypt - Nabq Bay

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