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Reviewed June 3, 2016 via mobile

Staff is very professional and helped with anything they could at any moment. Very clean and neat, felt right at home without any worry at all. Very recommendable if you want to stay at a place where you feel right at home and treated with respect and the care you need. will go back for sure.

Date of stay: June 2016
Thank Joselyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL SPA C, Director General at Casa Real Hotel & Spa, responded to this reviewResponded June 6, 2016
Google Translation

Estimada Joselyn S
Quienes conformamos el equipo de HOTEL & SPA CASA REAL tiene el honor de dirigirse a usted expresándole un caluroso saludo y a su vez agradecerle por su preferencia con HOTEL & SPA CASA REAL.
Es un privilegio recibir palabras halagadoras de su parte. Gracias a clientes como usted nos sentimos motivados cada día a continuar mejorando para poder ofrecerle los mejores servicios y hacernos acreedores de mayor confianza.
Saludos
HOTEL & SPA CASA REAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2016 via mobile

Great Staff professional always very kind and helpful, they assisted me in any way possible and helped me with a lot of information.

The rooms were amazing and comfortable really neat and clean. The gardens are well taking care of it feels like you can enjoy the place while doing business or doing business while you enjoy the place.
Impressive architecture, floors ceiling and decorations.

Thanks Casa Real looking forward to see you again

Date of stay: June 2016
Trip type: Traveled on business
Thank range4x4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTEL SPA C, Director General at Casa Real Hotel & Spa, responded to this reviewResponded June 6, 2016
Google Translation

Estimado Range4x4
Quienes conformamos el equipo de HOTEL & SPA CASA REAL tiene el honor de dirigirse a usted expresándole un caluroso saludo y a su vez agradecerle por su preferencia con HOTEL & SPA CASA REAL.
Es un honor recibir palabras halagadoras de su parte. Gracias a clientes como usted nos sentimos motivados cada día a continuar mejorando para poder ofrecerle los mejores servicios y hacernos acreedores de mayor confianza.
Saludos
HOTEL & SPA CASA REAL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2015 via mobile

Location: is few miles away (even walking distance) from Paseo Shopping were you can find almost everything. ATM and Chilis inside.

Rooms: clean, hot water and Directv. Restrooms were fine. No AC no heater.

Staff: very friendly.

Indoor garden was very nice.

Restaurant: breakfast has very few options. Don't expect much. But it was ok for me. Had a bad experience during dinner. Limited food options, limited drinks and staff serves in slow motion... make sure you ask at what time they close the kitchen...

Date of stay: November 2015
Trip type: Traveled with family
Thank alerf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2015

We stayed here after a trek in the Andes and the hotel is very nice. Clean and a decent restaurant. However, the day before we left at around 1:30 PM we asked if we can have laundry services and get this back either in the night or early next morning as we were leaving the hotel by 8:00 AM. They said yes.

Next morning at 8:00 AM our laundry as not ready. The guy at the front desk kept running back and forth to get it and keeps telling us 5 mins. Our taxi was waiting and the next thing he came with this big black bag with our clothing. With little time to open the bag we trusted that everything was in the bag. When we got to our next destination and opened the bag, all of my t shirts were not there, my wife;s hiking pants, a few of her gym bras and quite a few other items were missing. At that point there was nothing we can do except to go and purchase some new clothing in Coca.

Something as simple as that they could not handle. They cannot be trusted with anything. While the physical building was good, the service was poor and one cannot stay at a hotel where things like that happen.

Room tip: Stay somewhere else or never ask the staff for services especially laundry services.
Date of stay: July 2015
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank clement372013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2015 via mobile

Stopped here for lunch while touring. Amazing food and the hotel is beautiful. Just south of the town of Guano, which had a lot of neat leather shops! If you are heading to Riobamba from Quito this is a great place to stay.

The hotel isn't in a great area, but for an overnight stay it is well positioned as a middle point between Quito and many different primary tourist sites to the south.

Date of stay: July 2015
Trip type: Traveled with family
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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