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“Great Service”

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Mansion Santa Isabella
Ranked #3 of 19 Hotels in Riobamba
Certificate of Excellence
Reviewed January 6, 2012

We had a great stay at Mansion Santa Isabella this past december. The hotel quality is probably just right for the price but what really stands out is the service.
When we arrived we were met by Ben, the owner of the hotel. He made us feel at home and went out of his way to be helpful.
During the whole stay Ben was very accomodating and understanding.
Highly recommended.

  • Stayed: December 2011, traveled as a couple
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Thank omegakos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 - 73 of 204 reviews

Reviewed December 7, 2011

We were a group of six that stayed in the Mansion Santa Isabella Nov/2012. The hotel is a spectacular renovation of an old building. The owners have really created a hotel with real character. The in-room amenities are about right for the price point. However, the service is better than I have received at some (true) five star properties. The owner and/or manager are around whenever you need them and they made us feel like a guests in a private house (with a very accomodating host). Our final night we dined with the manager as we got on so well.

Amazing!

Room Tip: There is an amazing room with a loft and open bathroom concept
  • Stayed: November 2011, traveled with friends
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Thank GMan1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2011

I felt like a princess staying here! Climbing into the most comfortable sheets after long days in the jungle was priceless. It not only is one of the best hotels in Riobamba but the staff and owners are AMAZING. Ben and Jen made me feel at home they where helpful with everything. This is a place with heart and soul along with the most incredible hot showers. Great bar below and a wonderful wine selection to go along with the yummy food! Again cozy and warm all around.

  • Stayed: November 2011, traveled with friends
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Thank bliss304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2011

In early November, I stayed three nights at the Mansion Santa Isabella. Located in a central part of Riobamba and close to eveiything, the hotel has been restored by Ben (English) and Jenny, Ben's Ecuadorian wife, to a lovely collection of rooms (I stayed in two different ones) with nice linens and bathrooms, set around a beautiful courtyard filled with potted plants and flowers. The rooms are vey quiet, the breakfast buffet is delcious, the restaurant boasts excellent food in a lovely setting, and all of this very reasonably priced.
Nicest of all is you are made to feel very welcome. Staff are friendly and warm, and Carlitos will go out of his way to make sure you have a pleasant stay.
I would stay at the Mansion Santa Isabella anytime and can recomnmend it unreservedly.

Josh Gruber

Room Tip: rely on staff advice.
  • Stayed: November 2011, traveled solo
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Thank Joshua G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2011

Mansion Isabella is a great oasis in Riobamba with great service and personal insights from the hosts. It has a great location in the city for easy exploring by walking. Ben and Jen are great English speaking hosts as is the manager Carlito. There are good restaurants nearby and they will help identify the restaurant that will suit you. The rooms are well appointed and quiet and the hotel is new with a great ambiance. There is no comparison in Riobamba compared to the other hotels we looked at.

Room Tip: They are all nice and staff can help.
  • Stayed: October 2011, traveled with family
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Thank Randy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2011

We turned up on the wrong day and the male staff member was so very helpful and nice that he put us in nicer rooms to fit us in.

Friends in 2 storey room with Jacuzzi, I got a large room with a large bath.

This is the best hotel in Riobamba, the others we drove past looked substantially more down Market.

WIFI ran at 1.5MP/s
hot water worked
breakfast was a bit skimpy but adequate.

  • Stayed: August 2011
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1  Thank MacDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2011

The Hotel is lovely reconstructed. The stuff is very friendly and does everything to make your stay very convenient.There is a very familiar and uncomplicated atmosphere.The owner has a helpful kind to solve all your traveller problems.
Therefore we will give it as a special tip for our friends.

  • Stayed: August 2011, traveled as a couple
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Thank Lothar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mansion Santa Isabella

Address: Veloz 28-48 entre Carabobo y Magdalena Davalos | 2 Blocks From Train Station, Riobamba R, Ecuador
Location: Ecuador > Chimborazo Province > Riobamba
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #3 of 19 Hotels in Riobamba
Price Range: $84 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mansion Santa Isabella 3*
Number of rooms: 11
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