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All reviews hot water bottles dining room public rooms the owner basketball court san pablo otavalo market ping pong horseback riding the main house roaring fire every corner beautiful grounds vegetable garden common areas extensive gardens galapagos cruise
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18 - 23 of 648 reviews
Reviewed July 17, 2019 via mobile

The hacienda is located about 10 kilometers from Otavalo (6$ taxi). Nice hacienda with beautiful spacious rooms. Helpful at the reception desk.
Food is good.
Service in restaurant and bar a bit hectic.
Nice garden.

Date of stay: July 2019
Trip type: Traveled with family
Thank EdithS_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded August 28, 2019

Thank you for such an appreciative and informative review! Regresa pronto!

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Reviewed June 25, 2019

Decent rooms. Our room (No 2) had a comfortable bed, shower was just OK. Restaurant generally very good although with a couple of lapses. Plenty of choice for drinks, although on the expensive side. Staff friendly and generally very good. Wifi (reasonably fast) only in certain areas.

The place itself is worth a half day just to explore and the ladies on reception can arrange tours or give advice on where to go (the Saturday market in Otavalo is a 'must see', much better than the usual tourist oriented affairs)

Overall, a little out of the ordinary and that makes it worth a stay.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank brabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded August 28, 2019

Thank you for expressing your opinion. Guest-room Sierra 2 has had a new pine floor installed, doors to a small private terrace and a re-landscaped garden. Photographs of such changes will shortly be posted.

Wi-fi in such a historic and extensive property is constantly being upgraded. Return and experience the changes!

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Reviewed June 23, 2019

We found this on trip advisor and this was a family vacation with 5 people and 2 rooms. The property is massive and much to see on its own. We stayed 2 nights and loved the people, the rooms, and the property. It is an easy walk into a small town of San Pablo. The rooms are spacious and the ones we stayed in had fireplaces. They cm in every night and light the fireplace for you. They had a bar and a sitting are with craft beer from Ecuador. The restaurant was excellent. They are also dogs on the property who are friendly as well as horses and Llamas. I have attached several pictures of the property. They also have a pool and ping pong tables in the game room.

Room tip: There is a hidden passage to the roof behind a book case in one of the conference rooms
Date of stay: June 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded August 28, 2019

Thank you for such a detailed, appreciative review; so informative for future guests and inspiring for Hacienda Cusin's staff. Regresa pronto!

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Reviewed June 20, 2019 via mobile

We stayed in Hacienda to visit Otavalo and had an amazing experience. The bedrooms, public rooms and open corridors are decorated with antique furniture, tapestries and paintings. The courtyards and gardens are tastefully laid out. Everywhere was a picture of elegance and harmony. The open fires in the dining room and lounge were welcoming. Lunches and dinners were excellent. Staff were all friendly and professional. Highly recommended!

Date of stay: May 2019
Trip type: Traveled with friends
Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded August 28, 2019

Thank you for such a detailed and appreciative review, so inspiring for hard-working La Familia de Hacienda Cusin. Regresa pronto!

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Reviewed May 9, 2019

The Hacienda Cusin is a beautiful property. We stayed 2 nights and by pure luck, we were the only overnight guests. So, we essentially had the entire hacienda to ourselves. All the staff working there could not be more courteous. The grounds are wonderful to wander around and the rooms are quaint and well decorated. We ate all of our meals at the restaurant and each was well prepared and tasty. If you have the opportunity to visit this part of the world, a stay at the Hacienda Cusin will certainly be memorable.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank creagh5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haciendacusin, Guest Relations Manager at Hacienda Cusin, responded to this reviewResponded May 18, 2019

Thank you for such an appreciative review! La Familia will be inspired by such words. Cusin's complex, even when fully occupied, is to provide with such privacy. Thank you for your recommendation. Regresa pronto!

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